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Hot!EVGA X17 Gaming Mouse Loose Scroll Wheel

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cnichols1604
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2021/07/11 22:24:29 (permalink)
I bought this mouse a couple of months ago, and just this past night the scroll wheel came loose. I know this was a feature on some Logitech mice, where you could unlock the scroll wheel, is this a feature, or do I need to go ahead and submit an RMA? Did I accidentally release the wheel or something like that?
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    MSim
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/07/12 12:21:25 (permalink)
    You will probably have to submit a RMA.  If it was Logitech, they would cover return shipping or tell you to keep the old mouse and send you a new one.


     
    #2
    EVGA_James
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/07/12 13:54:46 (permalink)
    cnichols1604
    I bought this mouse a couple of months ago, and just this past night the scroll wheel came loose. I know this was a feature on some Logitech mice, where you could unlock the scroll wheel, is this a feature, or do I need to go ahead and submit an RMA? Did I accidentally release the wheel or something like that?


    You'll need to RMA the mouse. Register your product: https://www.evga.com/support/register.asp if you haven't yet and you can submit a support ticket or if you are in the US or CA you can call our support team directly at 888-881-3842


    #3
    Warboy
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/07/12 19:13:22 (permalink)
    I had this issue with one before I RMA'ed it.


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    #4
    Harturoc
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/07/19 13:31:28 (permalink)
    Mine just broke the wheel's shaft, right where it connects with the sensor. Bought it 2 months and 3 days ago. Very disappointed to see a relatively  soft, translucent,  silicon like material to be at a high mechanical stress point in an $80 mouse.
     
    It seems from a quick search that there are no spare wheels available. Does anyone know where can I get one? (if that is even possible) I don't see a reason why I should trash it just because of that.
     
    Thanks.
    #5
    ArchAngel08
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/08/29 19:42:09 (permalink)
    My X17 that I bought back in May just developed this issue.  It freely spins but doesn't actually scroll.  The left, right, and middle click still work though.  I just submitted a ticket in hopes of getting a RMA done quickly.  
    #6
    skyline090
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/09/01 00:32:57 (permalink)
    I had to RMA as well because the scroll wheel developed what I can only describe as a "double click" issue. It only registered a click when pressing hard and it sounded like it made two faint clicks when doing so. The mouse I received in return worked for about a month before the scroll wheel started feeling too loose, and would not always register clicks. The scroll function worked fine on both. I just replaced the x17 with a Logitech G Pro X Superlight. The difference is crazy. The G pro is far superior imo but it costs a lot more.
    post edited by skyline090 - 2021/09/01 00:45:47

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    #7
    canek
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/09/10 20:22:17 (permalink)
    I just got the exact same problem with an EVGA X17. After less than 4 months of use the scroll wheel became loose and stopped working.
    #8
    ArchAngel08
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/09/11 16:35:10 (permalink)
    canek
    I just got the exact same problem with an EVGA X17. After less than 4 months of use the scroll wheel became loose and stopped working.


    I sent mine in last week and they received it on Thursday.  The replacement was shipped out the same day and should get here Wednesday.  I had no option for advanced RMA which was a bit disappointing.  It wouldn't be surprising if this is a design flaw and I fully expect to run into this problem again in the near future.
    #9
    ArchAngel08
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/09/16 07:04:38 (permalink)
    I received my replacement two days ago and it was a brand new sealed mouse.  However, it has already developed a double middle click issue.  I'm thinking I should just buy another mouse and RMA this one in a year or two when they get these issues worked out. 
    #10
    Hoggle
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/09/16 07:54:57 (permalink)
    So far mine have both been working fine but it’s something I will be looking out for. Luckily I got mine on the first Elite sale they had so it wasn’t much and so far I really have liked the mouse and it seems like this issue could be fixed with a new wheel. It also could just be a problem with one batch of wheels.

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    #11
    ArchAngel08
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/09/16 14:46:11 (permalink)
    FWIW the mouse wheel is definitely all around stiffer.  The original I had was a little wobbly out of the box and I had issues with the side tilt clicks activating when I pressed the wheel down.  The double click issue is very inconsistent so I'm wondering if it's a software or firmware problem at this point.  My Z20 keyboard has issues with WASD sometimes getting "stuck" (not physically) and they won't deactivate until I press that key again.
    #12
    EVGA_James
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/09/16 14:53:22 (permalink)
    Try remapping the middle click to either left or right click then test it here https://codepen.io/blink172/pen/vERyxK
    Could be an issue with the micro switch itself for the scroll wheel or could be fixed by adjusting the debounce via firmware. 


    #13
    ArchAngel08
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/09/16 15:21:14 (permalink)
    I get roughly 4 fast double clicks per 100 middle clicks with the middle switch.  When mapped to the left or right it doesn't have any issues.  When it does double click that site shows them anywhere between 65-75 milliseconds with nothing lower.
     
    Is it possible adjust the debounce via firmware myself?
    #14
    EVGA_James
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/09/16 15:37:53 (permalink)
    ArchAngel08
    I get roughly 4 fast double clicks per 100 middle clicks with the middle switch.  When mapped to the left or right it doesn't have any issues.  When it does double click that site shows them anywhere between 65-75 milliseconds with nothing lower.
     
    Is it possible adjust the debounce via firmware myself?




    You won't be able to adjust the debounce. I may suggest trying a factory reset through Unleash by clicking on the gear icon on the top left. 


    #15
    Ghaschke
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/10/03 03:45:11 (permalink)
    I actually had thaf logitech mouse it was so annoying when it would switch to loose
    #16
    waterholic2
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/11/02 15:33:21 (permalink)
    Ran into the same issue today sadly, tried to go through the RMA process but got stuck when it asked for a support ticket number. So I called customer service and they said its a new thing and youd need to call to get a support ticket made or email them in order to initiate the RMA process online. But when I called the agent did the whole process on their side and I didnt have to do anything at all.
    #17
    kram36
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/11/05 15:44:02 (permalink)
    Mine made it about 3 months before I had the no scroll wheel issue, it just spun freely. Never had an EVGA product break on me as quickly as this mouse did.
    #18
    johcamp21
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/11/12 13:50:52 (permalink)
    kram36
    Mine made it about 3 months before I had the no scroll wheel issue, it just spun freely. Never had an EVGA product break on me as quickly as this mouse did.


    It looks like mine just broke as well have had it about 3 months. Time to RMA i guess but it's a bit concerning that so many folks are having this issue
     

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    #19
    erkansus2
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/11/15 17:45:57 (permalink)
    mine also just broke, I was shocked; as it happened in the middle of playing a game.
    #20
    EVGA_James
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/11/16 09:06:33 (permalink)
    Please contact our support team for a warranty replacement. there may have been a small batch that have some issues from the factory and I'm currently looking into it


    #21
    leesafur
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2021/12/23 12:35:48 (permalink)
    Ugh my wheel quit working and I don't even game with it lol 
    #22
    ecfisher
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/06/26 00:24:20 (permalink)
    This is an older thread, but it concerns the specific issue that I just started experiencing with my X17 scroll wheel. The wheel spins freely, does not respond to control inputs, and has more play than before. The mouse is 14 months old and is used everyday. 
     
    I am going to start the process of an RMA and see if that is worth the hassle of just buying another one. There is a big rebate on X17's right now. 
    #23
    ArchAngel08
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/06/26 11:14:38 (permalink)
    IMO, I wouldn't buy another since I'm on my fourth X17 now.  I highly suggest just utilizing their warranty until the issues (hopefully) get fixed.
    #24
    Ryanz27
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/07/05 13:38:48 (permalink)
    EVGA_James
    Please contact our support team for a warranty replacement. there may have been a small batch that have some issues from the factory and I'm currently looking into it


    Any update on this? Curious if the scroll wheel issue is resolved. I just purchased a X17 off the website.
    post edited by Ryanz27 - 2022/07/05 13:41:10
    #25
    frankd3
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/07/13 10:51:30 (permalink)
    Mine just broke in the same way. Scroll wheel spins freely with no effect.
    Have no desire to get another one. This mouse is not worth the hassle of an rma.
    #26
    Ryanz27
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/07/13 11:03:28 (permalink)
    I just bought the X17 mouse and after now reading about so many issues with the scroll wheel I’m starting to regret my purchase. Luckily it was on sale for $19.99. It arrives today… so I guess I’ll see how long it lasts. It doesn’t appear to be a small batch of bad ones since these issues have been ongoing for a couple years now…. I’m curious as to why EVGA hasn’t made any production changes to fix this well known issue. :/
    #27
    frankd3
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/07/13 12:32:51 (permalink)
    I purchased my X17 in May '21. But didn't start using it until September '21. So it is an old one.
    post edited by frankd3 - 2022/08/05 15:29:43
    #28
    GuestLogin2837396
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/08/23 14:37:11 (permalink)
    I have the same issue. 
    I got mine in Feb'22 and it is spinning freely and doesn't scroll anymore.
    It wasn't working perfectly before as well, it doesn't register 50% of the time when I tried to scroll.
    This mouse is not worth it, it doesn't even do what a normal mouse does properly.
     
    **update: Did an RMA from Toronto, cost me about $12 for shipping, so I figured it's worth another chance. They sent an X20 back, I hope this one won't have the same issue.**
    post edited by GuestLogin2837396 - 2022/09/15 18:20:14
    #29
    piggradio
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    Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/09/06 13:49:57 (permalink)
    Sad to report my scroll wheel also just stopped working, and I've never abused it.  Seems like a defect which is quite unfortunate, I liked it right until it broke as I was scrolling on a web page.  I'm in Canada so shipping and possible tarriffs for a replacement mean it's probably not worth the RMA, especially if it's an issue that could happen with the replacement too.


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    #30
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