EVGA

EVGA Tech Support

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HHeersema
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2010/07/30 07:58:39 (permalink)
I just wanted everybody to know what a great support team they have.  I received my RMA back and the card didn't work.  Sent a message to the Tech support Team and this morning received there apologies and a new RMA for the bad card.  These cards we receive from EVGA are not new cards and even when tested they can go bad at any moment.  My 260-216 card had video corruption before it even got into Windows 7.  But that is water under the bridge and I couldn't be happier with there support.  A hearty job well done.

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#1

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    aka_STEVE_b
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    Re:EVGA Tech Support 2010/07/30 08:07:13 (permalink)
    Glad you're happy.... and good thing they sorted it out quickly

    AMD RYZEN 9 5900X  12-core cpu~ ASUS ROG Crosshair VIII Dark Hero ~ EVGA RTX 3080 Ti FTW3~ G.SKILL Trident Z NEO 32GB DDR4-3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 GB SSD ~WD 2TB SSD ~CORSAIR H115i RGB Pro XT 280mm cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 32" monitor 1440p @ 144Hz ~ Win 10 x64
    #2
    [WildDog]
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    Re:EVGA Tech Support 2010/07/30 09:45:43 (permalink)
    cheers to the techs.

    always giving an outstanding support

    #3
    JeffreyHam
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    Re:EVGA Tech Support 2010/07/30 11:29:41 (permalink)
    I don't think he is very happy...sounds like he was being very sarcastic!! I would feel the same way if that had happened to me.

     
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    rjohnson11
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    Re:EVGA Tech Support 2010/07/30 11:37:34 (permalink)
    I apologize that this has happened to you and hope this extremely rare calamity hasn't affected your vision of EVGA products.

    I hope this is rectified to your satisfaction soon.

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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    raider87
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    Re:EVGA Tech Support 2010/07/30 11:54:33 (permalink)
    Totally agree great support staff at EVGA. A++
    #6
    HHeersema
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    Re:EVGA Tech Support 2010/07/30 13:27:04 (permalink)
    Actually, I am not at all mad.  Of all the RMA's I have had this was the first card that was bad.  EVGA took care of me right away.  I hope the next one I get performs like it should or else I just RMA it again until we get it right.

    Windows 7 Professional 64Bit
    Silverstone SST-TJ05B Case
    Asus Crosshair
    AMD Phenom 9850 @ 2.8
    Corsair XMS2 (PC2-800) - 6GB
    OCZ GameXStream 700W PS
    Zalman 9700NT CPU Cooler
    EVGA GTX 260 216 @ 675/1458/1152
    Creative SB X-FI Platinum
    WD 750GB HD 32MB Cache & 300GB (Storage)
    LG External LS DVD Writer
    Logitech THX-5300e Speakers
    Asus MS238H LED 23" LCD Monitor
    #7
    HHeersema
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    Re:EVGA Tech Support 2010/07/30 13:29:14 (permalink)
    Forgot to add they paid for shipping.  I am just out of card right now.  Still Have my backup card which is a 8800 GTS and that was a RMA to.  Which performs flawlessly.

    Windows 7 Professional 64Bit
    Silverstone SST-TJ05B Case
    Asus Crosshair
    AMD Phenom 9850 @ 2.8
    Corsair XMS2 (PC2-800) - 6GB
    OCZ GameXStream 700W PS
    Zalman 9700NT CPU Cooler
    EVGA GTX 260 216 @ 675/1458/1152
    Creative SB X-FI Platinum
    WD 750GB HD 32MB Cache & 300GB (Storage)
    LG External LS DVD Writer
    Logitech THX-5300e Speakers
    Asus MS238H LED 23" LCD Monitor
    #8
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