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Helpful ReplyEVGA GeForce RTX 3090 FTW3 XOC BIOS

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Dasoa
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 11:37:41 (permalink)
Hi
For European customers (France for me)
how do you think we can proceed to get an exchange of a defective card?
I sent an email to 3090oc@evga.com and I got this answer from them:
"
Hello,

Currently, we are only doing replacements for residents within the US and Canada. For those outside of these regions, we will be forwarding your information through the proper channels until replacements are ready for your region. We unfortunately do not have an ETA on when this will be. We apologize in advance for this inconvenience.

Regards,
EVGA"
 
zig11727
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 11:45:41 (permalink)
arestavo
zig11727
arestavo
zig11727
Since this is special bios on the replacement cards you can't install the hybrid kit ?

On my original card I used a special bios to convert the card to a 3090 hybrid card.


That sounds like a question for EVGA tech support. Likely the automated tool offered on the first page of this thread won't work - but if it does, it shouldn't hurt the card (I'd hope that a company like EVGA would test things like that).

If the automated tool doesn't work, the only way is to force a flash or get a new tool direct from EVGA if they don't post a new one.

Also, a new VBIOS was never required for the hybrid kit to work. It cleans things up in PX1, but the card works without it (from personal experience with my 3090 FTW3 with hybrid kit).

https://www.evga.com/about/contactus/

That isn't true a bios was issued to convert the 3090 FTW3 ultra to 3090 Hybrid FTW3 Ultra it changed the model so the fans  would work properly.


Then your experience runs counter to mine. Only fan1, the AIO pump that runs at 100% regardless of what programs report, would show false readings.

Edit: I still don't use a Hybrid VBIOS on my card, and I've been using the new one (add in the original that was RMA'd for high PCIE power draw) since September 2020 with the air cooled XC3 Ultra VBIOS.

I'm sorry if I was harsh at this point I'm going to wait I still have to get the thin washers. I will call tech support and see what they have to say.
Update Tech support doesn't know what to do The support rep is going to contact Jacob. The customer service rep returned my phone call and stated a new bios is required for the hybrid kits with the bios ending in 14 and 15. 
post edited by zig11727 - 2021/03/22 13:24:37
Clayman31
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 13:28:14 (permalink)
Hello,
 
So just to be clear, I can send in my original 3090 ftw3 and get a replacement due to the power balancing issue? Anyone with this card can do that? I am in the US.
zig11727
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 13:34:26 (permalink)
Clayman31
Hello,
 
So just to be clear, I can send in my original 3090 ftw3 and get a replacement due to the power balancing issue? Anyone with this card can do that? I am in the US.


Yes but you first have to sent an e-mail to 3090oc@evga.com


Clayman31
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 13:49:20 (permalink)
zig11727
Clayman31
Hello,
 
So just to be clear, I can send in my original 3090 ftw3 and get a replacement due to the power balancing issue? Anyone with this card can do that? I am in the US.


Yes but you first have to sent an e-mail to 3090oc@evga.com




Thank you.
onepumpchump10
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 14:18:12 (permalink)
so what about ppl that go a full ekwb and backplate.  do we have to put the original parts back on.  basically even more money after spending 2k on a cark.  now hae to rebuy all new thermal pads, more paste, more coolant, and the trouble of having to drain a while system out.  all out of pocket for a card that " may" not even get the appropriate wattage????  
post edited by the_Scarlet_one - 2021/03/22 17:46:26
zig11727
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 14:26:44 (permalink)
onepumpchump10
so what about ppl that go a full ekwb and backplate.  do we have to put the original parts back on.  basically even more money after spending 2k on a cark.  now hae to rebuy all new thermal pads, more paste, more coolant, and the trouble of having to drain a while system out.  all out of pocket for a card that " may" not even get the appropriate wattage????  


Yes it must be the original condition that you purchase it. (and I know it's a real pain).
post edited by the_Scarlet_one - 2021/03/22 17:46:54
Gonzhilla
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 14:55:13 (permalink)
onepumpchump10
so what about ppl that go a full ekwb and backplate.  do we have to put the original parts back on.  basically even more money after spending 2k on a cark.  now hae to rebuy all new thermal pads, more paste, more coolant, and the trouble of having to drain a while system out.  all out of pocket for a card that " may" not even get the appropriate wattage????  


Exactly dude... I've spent probably $120 on thermal pads and paste taking my car to part and putting it back together again. Repasting it. And now I have to try to figure out how to reassemble it and waste all my thermal pads that I paid money for. And I have to pay for shipping. Straight up. I will never buy another EVGA product. (For more reasons than just this)
post edited by the_Scarlet_one - 2021/03/22 17:45:56
Green_Panda
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 15:58:04 (permalink)
Dasoa
Hi
For European customers (France for me)
how do you think we can proceed to get an exchange of a defective card?
I sent an email to and I got this answer from them:
"
Hello,

Currently, we are only doing replacements for residents within the US and Canada. For those outside of these regions, we will be forwarding your information through the proper channels until replacements are ready for your region. We unfortunately do not have an ETA on when this will be. We apologize in advance for this inconvenience.

Regards,
EVGA" 



Well at least you received an email, I am now up to 8 business days and not even an ack!? Come on EVGA, what a cluster, put some more people on this please. 
Clayman31
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 16:40:22 (permalink)
So after you guys sent your 3090's in for a replacement with this replacement program, how long did it take for you to get a new one? From you mailing it to receiving a new one at your door.
lobstar
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 16:49:10 (permalink)
Clayman31
So after you guys sent your 3090's in for a replacement with this replacement program, how long did it take for you to get a new one? From you mailing it to receiving a new one at your door.

Mine is still in transit.  They received it March 12 and it shipped March 19.  I should have it March 24.

 
marcvezina
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 17:04:17 (permalink)
lobstar
Clayman31
So after you guys sent your 3090's in for a replacement with this replacement program, how long did it take for you to get a new one? From you mailing it to receiving a new one at your door.

Mine is still in transit.  They received it March 12 and it shipped March 19.  I should have it March 24.


 Count on a fortnight. Obviously depending on where you reside and what shipping service you're ready to pay for
post edited by marcvezina - 2021/03/22 17:07:49

Intel Core i9-11900K
EVGA RTX 3090 KINGPIN
Corsair AX1600I
ASRock Z590 OC Formula
G.SKILL F4-4800C17D-16GTRS
 
Clayman31
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 17:07:26 (permalink)
lobstar
Clayman31
So after you guys sent your 3090's in for a replacement with this replacement program, how long did it take for you to get a new one? From you mailing it to receiving a new one at your door.

Mine is still in transit.  They received it March 12 and it shipped March 19.  I should have it March 24.


Wow. That is much longer than I expected. Hmmm. Not sure if it is worth it then if the performance isn't that much different. I use my card when I get home from work every day. I guess it is a personal choice on that front. 
lobstar
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 17:22:42 (permalink)
marcvezina
 
Count on a fortnight. Obviously depending on where you reside and what shipping service you're ready to pay for

This process wasn't open for changes in shipping.  I tried.
Clayman31
 
Wow. That is much longer than I expected. Hmmm. Not sure if it is worth it then if the performance isn't that much different. I use my card when I get home from work every day. I guess it is a personal choice on that front. 

That's really fast and they met their own metric of having the first cards under this program shipped out last week.  Three day shipping isn't bad.  My last RMA was a total of 56 days from start to end with EVGA.

 
marcvezina
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 17:27:00 (permalink)
mongo94
Hey Im waiting for my RMA to be approved but I noticed something,
On my product page under detail for the card it says:  Part Number Out: 24G-P5-3982-B2
And this was a RMA for a Part Number: 24G-P5-3987-KR
Jacob
Yes, correct as part of this RMA program.
 
@Jacob
"....As part of this MRA program.."
Then why isn't it the case for me, as part of this MRA program (yes the MRA program for which you just started to ship - regarding the unsatisfactory OC results for the 3090 FTW3 Ultra)?
Both the original and the replacement are listed as 24G-P5-3987-KR
 
(extract from my MRA page)
Original Product
Serial Number: 2014xxxxxxxxxxx
Part Number: 24G-P5-3987-KR

Replacement Product
Serial Number:2114xxxxxxxxx
Part Number: 24G-P5-3987-KR

post edited by marcvezina - 2021/03/22 17:51:35

Intel Core i9-11900K
EVGA RTX 3090 KINGPIN
Corsair AX1600I
ASRock Z590 OC Formula
G.SKILL F4-4800C17D-16GTRS
 
marcvezina
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 17:38:54 (permalink)
lobstar
marcvezina
 
Count on a fortnight. Obviously depending on where you reside and what shipping service you're ready to pay for

This process wasn't open for changes in shipping.  I tried.
 

I am talking about the shipping from your end to EVGA
 

Intel Core i9-11900K
EVGA RTX 3090 KINGPIN
Corsair AX1600I
ASRock Z590 OC Formula
G.SKILL F4-4800C17D-16GTRS
 
the_Scarlet_one
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 17:51:20 (permalink)
onepumpchump10
so what about ppl that go a full ekwb and backplate.  do we have to put the original parts back on.  basically even more money after spending 2k on a cark.  now hae to rebuy all new thermal pads, more paste, more coolant, and the trouble of having to drain a while system out.  all out of pocket for a card that " may" not even get the appropriate wattage????  




 
Couple of things, ask EVGA if they can send you new pads, they may be able to.  If nothing else, just use the original pads that were on the cooler unless you tossed them for some reason?  I left mine on the air cooler because I knew I would need them if there was ever a need to send the GPU back in factory condition.
 
You EK water block came with thermal paste, so no, you don't have to buy more thermal paste, so that isn't a problem. 
 
Reuse your coolant, just make sure you put it in a sealable container while you wait.  So, that isn't a problem either.  
 
You know the risk of having to do all of this when you purchase a waterblock and install it yourself, so be happy you are able to do this and try to get a better card, or just be happy that you have a working card.  Either way, EVGA is doing what they can to support you they way they can.
the_Scarlet_one
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 17:54:20 (permalink)
Gonzhilla
onepumpchump10
so what about ppl that go a full ekwb and backplate.  do we have to put the original parts back on.  basically even more money after spending 2k on a cark.  now hae to rebuy all new thermal pads, more paste, more coolant, and the trouble of having to drain a while system out.  all out of pocket for a card that " may" not even get the appropriate wattage????  


Exactly dude... I've spent probably $120 on thermal pads and paste taking my car to part and putting it back together again. Repasting it. And now I have to try to figure out how to reassemble it and waste all my thermal pads that I paid money for. And I have to pay for shipping. Straight up. I will never buy another EVGA product. (For more reasons than just this)




Why did you take the original pads off the original cooler?  Ask EVGA if they can send you a set a replacement pads. Also, don't spend so much on thermal pads, as it has been shown that the wM/k doesn't translate to real world differences.  the 6wM/k primochill pads work the same as the 17wM/k Fujipoly pads.  You may see 1c difference between the two, so save yourself money next time.
 
In the future, keep your original thermal pads, even if they look ugly, so that you can reinstall them.  Sorry you won't be buying more EVGA products, but I am glad they are supporting you how they can at this time.
E3esa
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 18:17:14 (permalink)
do i need rma?
FIRE STRIKE ULTRA
core 150 mem 1100
http://www.3dmark.com/fs/25206730
 
core 0 mem 0
  http://www.3dmark.com/fs/25206758
 
PORT ROYAL i thenk its core 130 mem 1000
  http://www.3dmark.com/pr/950000
 
old beta bios 500w
evga 3090 (24g-p5-3987-kr)
black lip
post edited by E3esa - 2021/03/22 19:20:24
E3esa
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 18:22:06 (permalink)

post edited by E3esa - 2021/03/22 19:15:01
Gonzhilla
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 18:45:07 (permalink)
the_Scarlet_one
Gonzhilla
onepumpchump10
so what about ppl that go a full ekwb and backplate.  do we have to put the original parts back on.  basically even more money after spending 2k on a cark.  now hae to rebuy all new thermal pads, more paste, more coolant, and the trouble of having to drain a while system out.  all out of pocket for a card that " may" not even get the appropriate wattage????  


Exactly dude... I've spent probably $120 on thermal pads and paste taking my car to part and putting it back together again. Repasting it. And now I have to try to figure out how to reassemble it and waste all my thermal pads that I paid money for. And I have to pay for shipping. Straight up. I will never buy another EVGA product. (For more reasons than just this)




Why did you take the original pads off the original cooler?  Ask EVGA if they can send you a set a replacement pads. Also, don't spend so much on thermal pads, as it has been shown that the wM/k doesn't translate to real world differences.  the 6wM/k primochill pads work the same as the 17wM/k Fujipoly pads.  You may see 1c difference between the two, so save yourself money next time.
 
In the future, keep your original thermal pads, even if they look ugly, so that you can reinstall them.  Sorry you won't be buying more EVGA products, but I am glad they are supporting you how they can at this time.


Yeah you're right
lobstar
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 19:28:04 (permalink)
marcvezina
lobstar
marcvezina
 Count on a fortnight. Obviously depending on where you reside and what shipping service you're ready to pay for

This process wasn't open for changes in shipping.  I tried.
 

I am talking about the shipping from your end to EVGA

 
I shipped it on a Wednesday and they got it on Friday.  Not sure what point you're trying to make.

 
Udo_G
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/22 23:51:40 (permalink)
Hopefully the layout doesn't changed and a water block still fit. Does someone with a water cooled FTW3 received their RMA card?


lucasfrance
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/23 00:12:01 (permalink)
It would be great if Jacob could transparently provide everyone here with the detailed changes EVGA introduced on the new RMA 3090 ftw3 ultra design to fix both the PCI wattage and wrong power balancing and what are the real improvement results. That's the only way to go to properly handle the current situation with the customers. 
Thank you in advance for your professionalism Jacob.
post edited by lucasfrance - 2021/03/23 05:52:14
dam_j
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/23 00:25:39 (permalink)
Me:
 
Hello,
My NEW FTW3 Ultra (black lips) maxed out at 440W after the bios update (431W before the update).
 Checked with FurMark / GPU-Z with an overclock of +220MHz on the core.
PCIe never goes over 78W 
 
EVGA:
 
Currently, we are only doing this optional RMA for residents within the US and Canada. For those outside of these regions, we will be forwarding your information through the proper channels until replacements are ready for your region. We unfortunately do not have an ETA on when this will be. We apologize in advance for this inconvenience.
 
Me:
 

So it´s ok for german cards that the card operates outside the PCI-specification ??
 
EVGA:
 
As of right now, only the residents within the US and Canada are eligible for this optional RMA. Those outside of these regions would need to wait for their respective regions to roll out the program in their area. Like mentioned, we have already forwarded your information to the proper channels to get this process started.
 
 
 
 
That´s the "service" why all sayd to me buy evga....
 
Raudkast
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/23 00:41:27 (permalink)
dam_j
Me:
 
Hello,
My NEW FTW3 Ultra (black lips) maxed out at 440W after the bios update (431W before the update).
Checked with FurMark / GPU-Z with an overclock of +220MHz on the core.
PCIe never goes over 78W 
 
EVGA:
 
Currently, we are only doing this optional RMA for residents within the US and Canada. For those outside of these regions, we will be forwarding your information through the proper channels until replacements are ready for your region. We unfortunately do not have an ETA on when this will be. We apologize in advance for this inconvenience.
 
Me:
 

So it´s ok for german cards that the card operates outside the PCI-specification ??

EVGA:

As of right now, only the residents within the US and Canada are eligible for this optional RMA. Those outside of these regions would need to wait for their respective regions to roll out the program in their area. Like mentioned, we have already forwarded your information to the proper channels to get this process started.




That´s the "service" why all sayd to me buy evga....


I got the same answers...I waited 5 months before I bought the card, and stupid I thought there was definitely no more this bull...but nothing, still sell the same mess...how long do people have to wait? The worst thing now is, that this card is very difficult to sell, because everyone already knows the problem!!!
post edited by Hoggle - 2021/03/23 04:51:16
zig11727
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/23 03:34:01 (permalink)
Does the hybrid kit still fit the new video cards offer in the 3900oc@evga.com  ?
 
Did the board layout change ?
phroze
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/23 08:14:43 (permalink)
Anyone that has received their replacement card in the special RMA, can you check and see if they are using an upgraded VRM controller chip (only if you are pulling it apart for a waterblock anyhow)? The original was/is a UP9511. Hoping the fix was to replace that with a UP9512.
 

post edited by phroze - 2021/03/23 08:29:22

Case: Lian Li O11 Dynamic XL
Mobo: Asrock X570 Taichi
CPU: Ryzen 5900x
GPU: EVGA RTX 3090 FTW3 Ultra
RAM: Crucial Ballistix OC to 3800 16 18 18 1:1
PSU: EVGA SuperNova G2 1600w
Cooling: Custom hardline loop: optimus blocks, primochill stuff, lian li stuff, HW Labs 60mm radiators, custom stuff
raiden2a
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/23 09:48:53 (permalink)
phroze
Anyone that has received their replacement card in the special RMA, can you check and see if they are using an upgraded VRM controller chip (only if you are pulling it apart for a waterblock anyhow)? The original was/is a UP9511. Hoping the fix was to replace that with a UP9512.
 



Just got my 3090 from the special RMA program a few hours ago.   If nobody else responds, ill let you know.  But give me a bit, I want to make sure it works before tearing it down and putting the Optimus block back on.  
phroze
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/03/23 09:51:27 (permalink)
raiden2a
phroze
Anyone that has received their replacement card in the special RMA, can you check and see if they are using an upgraded VRM controller chip (only if you are pulling it apart for a waterblock anyhow)? The original was/is a UP9511. Hoping the fix was to replace that with a UP9512.
 



Just got my 3090 from the special RMA program a few hours ago.   If nobody else responds, ill let you know.  But give me a bit, I want to make sure it works before tearing it down and putting the Optimus block back on.  


Thank you I really appreciate it. If it turns out to be the case that would be the best thing that could have happened to these cards. I sent mine out yesterday. Can't wait to get the replacement back and tested and then get the optimus block back on! Is the replacement a new card or a refurb?

Case: Lian Li O11 Dynamic XL
Mobo: Asrock X570 Taichi
CPU: Ryzen 5900x
GPU: EVGA RTX 3090 FTW3 Ultra
RAM: Crucial Ballistix OC to 3800 16 18 18 1:1
PSU: EVGA SuperNova G2 1600w
Cooling: Custom hardline loop: optimus blocks, primochill stuff, lian li stuff, HW Labs 60mm radiators, custom stuff
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