sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
So today I contacted EVGA for support for my GTX 780ti and I was reading up on the EAR replacement I can buy it but I find no link to it. I was talking to the rep but he told me to call back tomorrow to get it "activated" it says on the page I can just buy it. I really need this card by friday as I'm going to be in a gaming torny and I have an older card on a 120hz monitor :(
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/15 10:25:56
(permalink)
Can I please get a response?
|
XrayMan
Insert Custom Title Here
- Total Posts : 63846
- Reward points : 0
- Joined: 2006/12/14 22:10:06
- Location: Santa Clarita, Ca.
- Status: offline
- Ribbons : 115
Re: EAR purchase?
2013/12/15 10:56:22
(permalink)
I believe I can help you. Was your purchase within the last 30 days?
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A   
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/15 11:19:05
(permalink)
XrayMan
I believe I can help you. Was your purchase within the last 30 days?
Yes it was purchased 12/9
|
XrayMan
Insert Custom Title Here
- Total Posts : 63846
- Reward points : 0
- Joined: 2006/12/14 22:10:06
- Location: Santa Clarita, Ca.
- Status: offline
- Ribbons : 115
Re: EAR purchase?
2013/12/15 11:30:52
(permalink)
sterling318
XrayMan
I believe I can help you. Was your purchase within the last 30 days?
Yes it was purchased 12/9
Ok, good. Does the following link solve your problem, or do you need further assistance? http://www.evga.com/support/ear/
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A  
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/15 11:34:38
(permalink)
XrayMan
sterling318
XrayMan
I believe I can help you. Was your purchase within the last 30 days?
Yes it was purchased 12/9
Ok, good. Does the following link solve your problem, or do you need further assistance?
When I try to create the RMA it says Standard RMA and Cross-Ship RMA. I do have a ticket number from support
|
XrayMan
Insert Custom Title Here
- Total Posts : 63846
- Reward points : 0
- Joined: 2006/12/14 22:10:06
- Location: Santa Clarita, Ca.
- Status: offline
- Ribbons : 115
Re: EAR purchase?
2013/12/15 11:38:49
(permalink)
sterling318
XrayMan
sterling318
XrayMan
I believe I can help you. Was your purchase within the last 30 days?
Yes it was purchased 12/9
Ok, good. Does the following link solve your problem, or do you need further assistance?
When I try to create the RMA it says Standard RMA and Cross-Ship RMA. I do have a ticket number from support
The EAR program is a cross ship, and the EAR needs to be purchased first. The EAR program, as stated in that link, sends the card to you first. Purchase the EAR, then do cross ship, if that's the way you want to go.
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A  
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/15 11:43:52
(permalink)
Now I can't find the link for the ear. Can you please take a SS of the EAR program link so I can find it because I can't Here is my screen 
|
XrayMan
Insert Custom Title Here
- Total Posts : 63846
- Reward points : 0
- Joined: 2006/12/14 22:10:06
- Location: Santa Clarita, Ca.
- Status: offline
- Ribbons : 115
Re: EAR purchase?
2013/12/15 13:15:18
(permalink)
I sent you a PM with the link.
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A  
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/15 13:21:19
(permalink)
XrayMan
I sent you a PM with the link.
Now with that link that you sent me I'm there. That is the picture I posted about above. Now what do I click? This is hard :/ Now what do I click on that page? - to receive a ticket number
- Fill out an
- Ensure your
Those three steps are done. I've not filled out a RMA request because I don't see the EAR. Do I fill out a cross-ship than purchase EAR from some link I don't know of?
post edited by sterling318 - 2013/12/15 13:24:29
|
XrayMan
Insert Custom Title Here
- Total Posts : 63846
- Reward points : 0
- Joined: 2006/12/14 22:10:06
- Location: Santa Clarita, Ca.
- Status: offline
- Ribbons : 115
Re: EAR purchase?
2013/12/15 13:46:09
(permalink)
A message to 2nd level Tech Support has been sent. They will need to help you now. Please be patient, as it is Sunday.
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A  
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/15 13:47:21
(permalink)
XrayMan
A message to 2nd level Tech Support has been sent. They will need to help you now. Please be patient, as it is Sunday.
Thank you very much Xrayman :)
|
XrayMan
Insert Custom Title Here
- Total Posts : 63846
- Reward points : 0
- Joined: 2006/12/14 22:10:06
- Location: Santa Clarita, Ca.
- Status: offline
- Ribbons : 115
Re: EAR purchase?
2013/12/15 13:50:49
(permalink)
sterling318
XrayMan
A message to 2nd level Tech Support has been sent. They will need to help you now. Please be patient, as it is Sunday.
Thank you very much Xrayman :)
No problem. Keep us informed of the progress. I know the Techs do a great job, and they are more than happy to help you out. TTYL. 
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A  
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/15 14:17:06
(permalink)
XrayMan
sterling318
XrayMan
A message to 2nd level Tech Support has been sent. They will need to help you now. Please be patient, as it is Sunday.
Thank you very much Xrayman :)
No problem. Keep us informed of the progress. I know the Techs do a great job, and they are more than happy to help you out. TTYL.
where will i be reached?
|
XrayMan
Insert Custom Title Here
- Total Posts : 63846
- Reward points : 0
- Joined: 2006/12/14 22:10:06
- Location: Santa Clarita, Ca.
- Status: offline
- Ribbons : 115
Re: EAR purchase?
2013/12/15 14:27:48
(permalink)
Not sure. Either in this thread, by email, or a phone call. It's up to the Tech. Sorry I can't be more precise.
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A  
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/15 14:28:37
(permalink)
XrayMan
Not sure. Either in this thread, by email, or a phone call. It's up to the Tech. Sorry I can't be more precise.
I prefer email and being contacted by this thread but thank you very much for your help :)
|
MSim
Omnipotent Enthusiast
- Total Posts : 9326
- Reward points : 0
- Joined: 2005/05/22 23:13:30
- Location: Earth
- Status: offline
- Ribbons : 38
Re: EAR purchase?
2013/12/15 15:06:54
(permalink)
sterling318
So today I contacted EVGA for support for my GTX 780ti and I was reading up on the EAR replacement I can buy it but I find no link to it. I was talking to the rep but he told me to call back tomorrow to get it "activated" it says on the page I can just buy it. I really need this card by friday as I'm going to be in a gaming torny and I have an older card on a 120hz monitor :(
Who was the phone rep that told you to call back tomorrow. The next time you call EVGA ask to speak to support manager. Having to call back the next day to get it "activated" doesn't sound right. Any support tech should of been able to set all that up during the first call.
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/15 15:08:11
(permalink)
MSim
sterling318
So today I contacted EVGA for support for my GTX 780ti and I was reading up on the EAR replacement I can buy it but I find no link to it. I was talking to the rep but he told me to call back tomorrow to get it "activated" it says on the page I can just buy it. I really need this card by friday as I'm going to be in a gaming torny and I have an older card on a 120hz monitor :(
Who was the phone rep that told you to call back tomorrow. The next time you call EVGA ask to speak to support manager.
Having to call back the next day to get it "activated" doesn't sound right. Any support tech should of been able to set all that up during the first call.
I'm not sure he said his manager wasn't in so he couldn't do it.
|
MSim
Omnipotent Enthusiast
- Total Posts : 9326
- Reward points : 0
- Joined: 2005/05/22 23:13:30
- Location: Earth
- Status: offline
- Ribbons : 38
Re: EAR purchase?
2013/12/15 15:14:13
(permalink)
Seems weird to ask a customer to call back the next day to activate something they should be able to do. Unless he wanted to make sure it gets done tomorrow.
|
EddieH
EVGA Alumni
- Total Posts : 2016
- Reward points : 0
- Joined: 2012/02/22 09:57:51
- Status: offline
- Ribbons : 1
Re: EAR purchase?
2013/12/15 15:32:55
(permalink)
Hello Sterling318,
I've gone ahead and escalated your request up to one of our Supervisors. They should be in contact with you within 24hrs. We will do our best to assist you with your request.
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/15 15:38:54
(permalink)
EVGATech_EddieH
Hello Sterling318,
I've gone ahead and escalated your request up to one of our Supervisors. They should be in contact with you within 24hrs. We will do our best to assist you with your request.
Can they email me? That'd be the best way to contact me as I'm not available on my phone my throughout the day
|
EddieH
EVGA Alumni
- Total Posts : 2016
- Reward points : 0
- Joined: 2012/02/22 09:57:51
- Status: offline
- Ribbons : 1
Re: EAR purchase?
2013/12/15 15:40:39
(permalink)
I'll make sure to notate it on the request, so they contact you via email.
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/15 15:47:21
(permalink)
EVGATech_EddieH
I'll make sure to notate it on the request, so they contact you via email.
Thank you very much for this.
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/16 09:10:48
(permalink)
EVGATech_EddieH
I'll make sure to notate it on the request, so they contact you via email.
Any update so far? It's been 17 hours
|
pompss
Superclocked Member
- Total Posts : 123
- Reward points : 0
- Joined: 2013/04/07 21:31:12
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/16 09:28:27
(permalink)
completely disappointing from evga as loyal customers for years
I receive gtx 780 ti, installed and i wasnt able to install the drivers.
Call evga and they told me the card isnt working good so they need to ship me a replacement.
Testing the card before shipping on eh ????
Ok i ask if they can ship with ups 2 days or similar and they confirm and we agree for cross shipping.
After filling the rma wasnt any option to choice the shipping method so i ask the customer support about that.
He told me he would take care of it after i sent the rma.
I did and after a while i saw ground shipping selected which i didnt selected and that i have to ship the card first.
wft??? I call again and i explain what happend.
they cancel the rma and we agree for cross shipping with fast shipping.
File the rma for the second time , same thing shipping option not available no worries they told at the phone.
Again after 2 days waiting for approval ,happen again ups ground select and i didnt ask for that.
Call again if they can ship the card with 2 days shipping and after one hour at the phone i get transfer to the manager who ask me to paid 39 dollars for advance rma and that i have to cancel and resubmit a new rma waiting another 2 days for approval.
I dont know why is so complicated to just update the rma file and add a faster shipping without cancel the rma.
Anyway they lost a customer. never again a evga card
|
sterling318
New Member
- Total Posts : 23
- Reward points : 0
- Joined: 2013/12/14 22:36:56
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/16 09:31:57
(permalink)
Sorry for your problems. I hope EVGA can fix both of our problems
|
pompss
Superclocked Member
- Total Posts : 123
- Reward points : 0
- Joined: 2013/04/07 21:31:12
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/16 09:39:48
(permalink)
bad news are that they charge me 719,99 (not hold).after they receive the vga back i need to wait 8-10 business days to get the refund.
Never ever again in my life i will buy a evga product again
|
chrisdglong
CLASSIFIED ULTRA Member
- Total Posts : 6473
- Reward points : 0
- Joined: 2008/11/08 15:21:25
- Status: offline
- Ribbons : 7
Re: EAR purchase?
2013/12/16 18:36:23
(permalink)
It says on the EAR page that they don't charge you: - Upon approval and receipt of RMA number, you must enter collateral in the form of a credit card number (please note: you will not be charged at the time of collateral, EVGA will keep this information on file until after the RMA is complete).
|
pompss
Superclocked Member
- Total Posts : 123
- Reward points : 0
- Joined: 2013/04/07 21:31:12
- Status: offline
- Ribbons : 0
Re: EAR purchase?
2013/12/16 18:47:12
(permalink)
schedule for delivery today after 1 week .
Its 10.00 pm and i still didn't get the card.
Ups says to call tomorrow.
I have a bad feeling.
|
XrayMan
Insert Custom Title Here
- Total Posts : 63846
- Reward points : 0
- Joined: 2006/12/14 22:10:06
- Location: Santa Clarita, Ca.
- Status: offline
- Ribbons : 115
Re: EAR purchase?
2013/12/16 19:35:42
(permalink)
@Sterling318,
Since the EAR program has to do with RMA, which in turn has to do with Warranty. I'm going to move your thread to the Warranty section.
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A  
|