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Can not connect Dual Monitors using GTX 960

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MrMPViral
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2016/04/07 06:20:04 (permalink)
Ok so here goes. I got a EVGA GTX 960 SSC 2GB Yesterday. issue I am having is that I require this card to display on 2 monitors. One monitor via HDMI and one via DVI.
 
If a single DVI cable is plugged in upon start-up the monitor works fine, however once connecting the HDMI cable in for the second monitor the DVI monitor gets disabled and comes up saying no connected cable.
 
I have been onto NVIDIA support, we have tried using a variety of cables and using both monitors. I have used a DVI-HDMI cable, DVI-DVI cable on both monitors. Issue persists.
 
I uninstalled the drivers completely and used a range of older drivers. Issue persists.
 
I have updated the VBIOS, Used DDU to remove the drivers and perform a clean install. Tried low resolution mode to manually change the resolutions to the native, issue persists.
 
Pretty much stuck as to what else to try. I have seen some posts on the forums of similar issues and other users saying that dual monitors are not working correctly at this time.
 
Here is the info from NVIDIA System Information 04-06-2016 21-28-49
NVIDIA System Information report created on: 04/06/2016 21:28:49
System name: MARKSPC

[Display]
Operating System:	Windows 10 Pro, 64-bit
DirectX version:	12.0 
GPU processor:		GeForce GTX 960
Driver version:		364.72
Direct3D API version:	12
Direct3D feature level:	12_1
CUDA Cores:		1024 
Core clock:		1278 MHz 
Memory data rate:	7010 MHz
Memory interface:	128-bit 
Memory bandwidth:	112.16 GB/s
Total available graphics memory:	6115 MB
Dedicated video memory:	2048 MB GDDR5
System video memory:	0 MB
Shared system memory:	4067 MB
Video BIOS version:	84.06.0D.00.62
IRQ:			Not used
Bus:			PCI Express x16 Gen3
Device ID:		10DE 1401 29663842
Part Number:		G301 0000

[Components]

NvUpdtr.dll		2.11.2.46		NVIDIA Update Components
NvUpdt.dll		2.11.2.46		NVIDIA Update Components
NvGFTrayPluginr.dll		2.11.2.46		NVIDIA GeForce Experience
NvGFTrayPlugin.dll		2.11.2.46		NVIDIA GeForce Experience
nvui.dll		8.17.13.6472		NVIDIA User Experience Driver Component
nvxdsync.exe		8.17.13.6472		NVIDIA User Experience Driver Component
nvxdplcy.dll		8.17.13.6472		NVIDIA User Experience Driver Component
nvxdbat.dll		8.17.13.6472		NVIDIA User Experience Driver Component
nvxdapix.dll		8.17.13.6472		NVIDIA User Experience Driver Component
NVCPL.DLL		8.17.13.6472		NVIDIA User Experience Driver Component
nvCplUIR.dll		8.1.810.0		NVIDIA Control Panel
nvCplUI.exe		8.1.810.0		NVIDIA Control Panel
nvWSSR.dll		6.14.13.6472		NVIDIA Workstation Server
nvWSS.dll		6.14.13.6472		NVIDIA Workstation Server
nvViTvSR.dll		6.14.13.6472		NVIDIA Video Server
nvViTvS.dll		6.14.13.6472		NVIDIA Video Server
nvLicensingS.dll		6.14.13.6472		NVIDIA Licensing Server
NVSTVIEW.EXE		7.17.13.6472		NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE		7.17.13.6472		NVIDIA 3D Vision Test Application
NVSTRES.DLL		7.17.13.6472		NVIDIA 3D Vision Module
nvDispSR.dll		6.14.13.6472		NVIDIA Display Server
NVMCTRAY.DLL		8.17.13.6472		NVIDIA Media Center Library
nvDispS.dll		6.14.13.6472		NVIDIA Display Server
PhysX		09.15.0428		NVIDIA PhysX
NVCUDA.DLL		6.14.13.6472		NVIDIA CUDA 8.0.0 driver
nvGameSR.dll		6.14.13.6472		NVIDIA 3D Settings Server
nvGameS.dll		6.14.13.6472		NVIDIA 3D Settings Server
 
Thank you.

If computers have no doors or fences, who needs Windows and Gates?
#1

4 Replies Related Threads
    ErinW
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    Re: Can not connect Dual Monitors using GTX 960 2016/04/07 06:33:09 (permalink)
    Welcome to the forums!
     
    Have you tried connecting the HDMI monitor alone, without the DVI connected?
    #2
    MrMPViral
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    Re: Can not connect Dual Monitors using GTX 960 2016/04/07 06:34:38 (permalink)
    EVGATech_ErinW
    Welcome to the forums!
     
    Have you tried connecting the HDMI monitor alone, without the DVI connected?




    Yes I have done this also. HDMI works fine it is the DVI that is the issue.

    If computers have no doors or fences, who needs Windows and Gates?
    #3
    MrMPViral
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    Re: Can not connect Dual Monitors using GTX 960 2016/04/07 06:40:16 (permalink)
    EVGATech_KevinS
    Try this version of the software 347.88  and see if that helps out.




    ok I will update ASAP and let you know the outcome. Thanks. I am picking up a DPORT to HDMI adapter so that might also fix the issue.

    If computers have no doors or fences, who needs Windows and Gates?
    #4
    MrMPViral
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    Re: Can not connect Dual Monitors using GTX 960 2016/04/07 22:58:04 (permalink)
    EVGATech_ErinW
    Welcome to the forums!
     
    Have you tried connecting the HDMI monitor alone, without the DVI connected?


    EVGATech_KevinS
    Try this version of the software 347.88  and see if that helps out.





    I ended up buying a DPort to HDMI adapter and using that, it fixed the issue. However the GPU is running pretty slow compared to the AMD R9 280 3GB that I had previously.
     
    Is it recommended to OC this GPU and what would be a good base to OC.

    If computers have no doors or fences, who needs Windows and Gates?
    #5
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