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Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?)

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rjrusso
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2022/06/24 22:28:16 (permalink)
Party foul - busted my two month old EVGA FTW3 3090Ti's HDMI2.1 port by bumping into PC and having the cable yank out a bit sideways. The internal plastic tab that houses the pins got a bit mangled.  I purchased here through EVGA and I contacted EVGA via support in hopes that they could repair or offer a suggestion for a repair and got the following response:
 
HI
We are sorry to hear about your GPU issue but this type of damage is not covered under warranty and unfortunately EVGA does not provide any repair services for out of warranty products.  Please feel free to contact our customer support team via email or by phone at 1(888) 881-3842, 7 days a week, 6am to 10pm pacific time if you have any further questions or concerns.
Regards,
EVGA.
I'm super bummed as I used this with a 4K120Hz OLED and utilize the benefits of HDMI 2.1.  I've reached out for a quote for repair from NorthRidgeFix on youtube earlier (haven't heard back yet) but was wondering if anyone has any other suggestions or experience with repairing HDMI ports on GPU's. I am not qualified, or comfortable attempting to repair myself.  The display ports still work 100% fine, but I utilize the HDMI only.  
Link to Images
 

post edited by rjrusso - 2022/06/24 22:53:15
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    rjohnson11
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/25 00:30:30 (permalink)
    Only places like NorthRidgeFix or other similar companies could repair this. Excellent soldering skills are needed. 

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #2
    rjohnson11
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/25 02:32:52 (permalink)
    OK I found this video from Northridgefix in which he replaces an HDMI port on the RTX 3090. If you know someone who has outstanding soldering skills then the steps shown in the video should help you. Keep in mind that it is very easy to damage surrounding components if you are not careful and proficient:
     
    https://youtu.be/ygXNzhH8lqs
     
    The next biggest problem is finding an exact replacement part. 
    post edited by rjohnson11 - 2022/06/25 02:53:40

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    #3
    talon951
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/25 03:43:52 (permalink)
    I'm not sure any of these adapters work well enough, but might be worth looking at them as an alternative if you can't get it fixed.
     
    https://www.amazon.com/Di...Caps%2C150&sr=8-19
    #4
    manac
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/25 05:10:52 (permalink)
    That’s a pretty common repair for a good electronics repair shop.  People are trashing their Xbox’s and PS every day.  My son works for UBIF and does 10 a week.  Just get some recommendations before you give them the work.
    #5
    rjohnson11
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/25 05:19:15 (permalink)
    PS5 and Xbox HDMI 2.1 connectors are easy to find, provided they are compatible. 

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    lastsamurairick
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/25 05:37:15 (permalink)
    Sorry hear that happen Those Lil HDMI ports look like a pain to repair I saw that video from northbridge. I done repairs of changing Caps, mosfets job came out great my product even lasted 104 yrs of good use out of it. But hat HDMI got have right set up to fix. glad there is places like Northbridge around.

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    rjrusso
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/26 19:30:01 (permalink)
    talon951
    I'm not sure any of these adapters work well enough, but might be worth looking at them as an alternative if you can't get it fixed.
     
    https://www.amazon.com/Di...Caps%2C150&sr=8-19

    I’m going to give one of these a try, thanks for the link I didn’t know they made these.
    #8
    HeavyHemi
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/26 22:43:35 (permalink)
    rjrusso
    talon951
    I'm not sure any of these adapters work well enough, but might be worth looking at them as an alternative if you can't get it fixed.
     
    https://www.amazon.com/Di...Caps%2C150&sr=8-19

    I’m going to give one of these a try, thanks for the link I didn’t know they made these.

    Make sure you read the specs very carefully in that it fully supports the HDMI 2.1 bandwidth of 48 or at least 40Gbs or you will have to reduce chroma settings from 4:4:4 at 4K at 120hz.
    The one linked above only has support for 32.4 Gbps. That isn't enough bandwidth to run 4K 10 bit 4:4:4 at 120hz. You'd have to either reduce the bit depth, chroma or the refresh rate.
    I believe several have had luck with this one:
    https://www.amazon.com/Cl...2Caps%2C346&sr=8-1
     
     
     
    post edited by HeavyHemi - 2022/06/26 22:46:06

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    rjohnson11
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/27 01:49:39 (permalink)
    HeavyHemi
    rjrusso
    talon951
    I'm not sure any of these adapters work well enough, but might be worth looking at them as an alternative if you can't get it fixed.

    https://www.amazon.com/Di...Caps%2C150&sr=8-19

    I’m going to give one of these a try, thanks for the link I didn’t know they made these.

    Make sure you read the specs very carefully in that it fully supports the HDMI 2.1 bandwidth of 48 or at least 40Gbs or you will have to reduce chroma settings from 4:4:4 at 4K at 120hz.
    The one linked above only has support for 32.4 Gbps. That isn't enough bandwidth to run 4K 10 bit 4:4:4 at 120hz. You'd have to either reduce the bit depth, chroma or the refresh rate.
    I believe several have had luck with this one:
    https://www.amazon.com/Cl...2Caps%2C346&sr=8-1
     
     
     


    I can't display that website

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    #10
    bdary
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/27 05:55:16 (permalink)
    rjohnson11
    HeavyHemi
    rjrusso
    talon951
    I'm not sure any of these adapters work well enough, but might be worth looking at them as an alternative if you can't get it fixed.

    https://www.amazon.com/Di...Caps%2C150&sr=8-19

    I’m going to give one of these a try, thanks for the link I didn’t know they made these.

    Make sure you read the specs very carefully in that it fully supports the HDMI 2.1 bandwidth of 48 or at least 40Gbs or you will have to reduce chroma settings from 4:4:4 at 4K at 120hz.
    The one linked above only has support for 32.4 Gbps. That isn't enough bandwidth to run 4K 10 bit 4:4:4 at 120hz. You'd have to either reduce the bit depth, chroma or the refresh rate.
    I believe several have had luck with this one:
    https://www.amazon.com/Cl...2Caps%2C346&sr=8-1
     
     
     


    I can't display that website


    I can't either.  I get the "Couldn't find that page" message.


     
     
     
     
     
     
     
     
     
     
     
    #11
    HeavyHemi
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/27 10:00:45 (permalink)
    Not sure why it didn't work before
    https://www.amazon.com/Cl...2Caps%2C346&sr=8-1
     
    Club 3D CAC-1085 Active Adapter

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    mech9t5
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/27 10:25:11 (permalink)

    Associate Code: P7JUX093GU7RID0
     
     
    #13
    Hoggle
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/27 10:48:19 (permalink)
    I wonder if a display port to HDMI adapter might be cheaper.

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    #14
    HeavyHemi
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    Re: Broken HDMI 2.1 port on FTW3 3090Ti (Who can fix this?) 2022/06/27 11:25:54 (permalink)
    Hoggle
    I wonder if a display port to HDMI adapter might be cheaper.


    That's what these are. You cannot use a passive adapter for HDMI 2.1.
     
    Compliant with VESA DisplayPort v1.4 Specification, Compliant with HDMI v2.1 Specification, Support HDCP 1.4 and HDCP2.2, Support Max. resolution/refresh rates up to 4k@120Hz, Support Dynamic HDR, Sound Support 5.1-7.1
    mech9t5
    HeavyHemi
    Not sure why it didn't work before
    https://www.amazon.com/Cl...2Caps%2C346&sr=8-1
     
    Club 3D CAC-1085 Active Adapter


    Still can't see it.
     
    Is this the one your are referring to?
     
    https://www.amazon.com/Club-3D-DisplayPort1-4-Adapter-CAC-1085/dp/B08BX49V5V/ref=sr_1_1?crid=16XUT5TOCUDI2&keywords=Club+3D+CAC-1085+Active+Adapter&qid=1656350584&sprefix=club+3d+cac-1085+active+adapter%2Caps%2C64&sr=8-1




    Yep. Exact same link, not sure why mine doesn't work.
    post edited by HeavyHemi - 2022/06/27 11:27:03

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