EVGATech_DanielM
You can obtain the putty from our site : https://www.evga.com/products/product.aspx?pn=M047-10-000003
 
We would not include pads for a area of the card that did not have it to begin with this includes under the back plate. 
 
 

transdogmifier
Btw, asking us to reputty something to RMA it is also crap. That garbage disintegrates off the card when you take
it apart for the hybrid kit. Either use pads that hold up to reuse to RMA or accept cards without the damn putty.

justin_43
You are missing my point. I'm talking about the VRMs (highlighted in green in the picture) That's what I'm referring to. (I just mentioned the VRAM on the back because I wasn't sure if it had any to begin with, but I guess not) You need a thermal interface between the VRMs and the heatsink. And if I was supposed to buy putty as well why wouldn't that be mentioned by customer service? And really that putty is horrible.
 
So to sum it up: I had to pay $10 for get only some of the pads I need. And then another $10 for putty to use on the VRMs which no one made mention of.
 
All when you could have just used pads in the first place and save all this nonsense of having to spend money to buy replacement pads/putty. But maybe making us spend more money while saving some for EVGA during manufacturing is the point. And just to reiterate, that putty is HORRIBLE

justin_43
Guys my point is that no one told me about the putty. When you get the card it ONLY has putty on all the areas. So when you ask for replacement it leads me to believe the replacement would include everything I need.

CraptacularOne

justin_43
Guys my point is that no one told me about the putty. When you get the card it ONLY has putty on all the areas. So when you ask for replacement it leads me to believe the replacement would include everything I need.
 

I think you're just upset and want someone to yell at and I get it, I'd be mad too if my RTX 3090 died but that doesn't absolve you from your mistake. You even pointed out in your first post about thermal putty. You knew it was there, you knew you removed it. That's on you to replace it to return it to factory spec. A very small ask on their part since they also never told you to take the card apart to begin with. That was your decision, not theirs. 

justin_43
 
 
Thanks Daniel. It would just be helpful to let people know they need both. I sent in the card with another brands pads over the VRMs. Is that going to be a problem?

justin_43

CraptacularOne

justin_43
Guys my point is that no one told me about the putty. When you get the card it ONLY has putty on all the areas. So when you ask for replacement it leads me to believe the replacement would include everything I need.
 

I think you're just upset and want someone to yell at and I get it, I'd be mad too if my RTX 3090 died but that doesn't absolve you from your mistake. You even pointed out in your first post about thermal putty. You knew it was there, you knew you removed it. That's on you to replace it to return it to factory spec. A very small ask on their part since they also never told you to take the card apart to begin with. That was your decision, not theirs. 

Dude, you aren't getting it. And really it doesn't matter if YOU do or not. I didn't make any mistake my man. When I asked for replacement pads I had no idea about replacement putty. I have no problem returning the card to factory spec. I thought the pads were INSTEAD of the putty. The card comes with zero pads from the factory.

justin_43

CraptacularOne
 
So you took a $2000 card apart without any idea what you were doing? Got it 
 
The card came with thermal pads over the memory chips and MOSFETs, thermal putty on the chokes and thermal paste on the GPU die. 

What is your problem man? You obviously just like to start stuff for no reason. And no, my card had NO PADS on it. Maybe later runs of the card came with pads. Mine did not.

justin_43

CraptacularOne

justin_43

CraptacularOne
 
So you took a $2000 card apart without any idea what you were doing? Got it 
 
The card came with thermal pads over the memory chips and MOSFETs, thermal putty on the chokes and thermal paste on the GPU die. 

What is your problem man? You obviously just like to start stuff for no reason. And no, my card had NO PADS on it. Maybe later runs of the card came with pads. Mine did not.

I don't have a problem, it you who has the problem with accepting responsibility for your actions. 
 
And yes, your card 100% had pads on it in it's stock configuration on the MOSFETs and memory chips. They all do, yours isn't special or a one off. Ignorance isn't an excuse for innocence. 

Accepting responsibility for my actions? You are insane or just looking for a fight. I simply needed to replace the thermal interface material on the card and wasn't made aware the you needed to purchase MULTIPLE ITEMS just to send in a card for RMA. And really none of this has anything to do with you, you just wanted to insert yourself to start a fight. And quite frankly it has already been resolved. If those were pads that were on the VRAM and MOSFETs, well they sure did disintegrate just like the putty. Nothing like the pads on the countless other cards I have taken apart in the past. So whether it would be classified as putty or pads, it was not what I would call a normal thermal pad you see on past generations of cards or other parts. It sure had the consistency of putty more than a pad. But why am I telling you this? It has nothing to do with you.

justin_43

CraptacularOne
 
You're very upset about this aren't you? I'm not insane, you are however acting insane by throwing this big of a fit. I'm not here trying to start a fight with you, I'm here trying to educate you. You clearly misunderstood what the EVGA tech told you, then you can't tell the difference from thermal pads and thermal putty and claim your card came without thermal pads. This is factually incorrect, they all come with thermal pads over the MOSFETs and memory chips. 
 
Are you really suggesting you can't tell the difference from what is outlined in red to what I've outlined in yellow? This is the same cooler that I just snapped a pic of for you that has the thermal pads intact however the thermal putty did not survive and will need to be replaced when the stock cooler is returned to the card. If you didn't know how to properly disassemble the card, you probably shouldn't have done so to begin with. 
 

No one is upset but you. This has nothing to do with you and never did. Why are you even in this thread? Why is it being continued when it's been taken care of. Whatever you want to call the stuff on the memory chips it is not a normal thermal pad. Mine was not intact when removed. Yes there is a difference, but there is even more of a difference between that and a normal thermal pad you would see on other cards. How would any of this suggest I don't know what I am doing? You just like to talk down to people. You certainly have a high opinion of yourself and feel some need to "educate" people when there is none needed, certainly not by the likes of someone with your attitude. Maybe take a step back and look at why you feel the need to act this way on an internet forum.
 
Can a mod please lock this thread? The issue was resolved

justin_43
BTW no one needs your "education"