the_real_maverick
So far I haven't been too impressed with anyone's response to my inquiries about what options I have.  Its basically step-up (pay for shipping, difference and fees) or SOL.  EVGA's response was, "the card works as it was intended".....        I'm going to wait for Nvidia to send out the new drivers that are said to improve the ram performance, but if not there are other options to look into.
 
http://www.maximumpc.com/amd_takes_chip_shot_nvidias_gtx_970_controversy_cuts_radeon_r9_290x_pricing
 
http://www.maximumpc.com/nvidia_will_help_disgruntled_gtx_970_owners_get_refund_says_driver_update_coming_2015
 

Well, its not EVGA's problem..and the card is working as it was intended, nvidia just didn't give out the correct information. I'd say for a company to offer step-ups or refunds as a vendor for a problem they didn't cause is a huge leap in terms of great customer sevice. Why should EVGA cover shipping for something they didn't have to even offer? EVGA is a business they're out to make money so taking the fall for something they didn't do isn't necessarily a smart business decision..from what they've been doing for people on the forums about the 970 I'd say they've gone above and beyond.
 
From what is going around now apparently nvidia ISN'T going to release a driver update to resolve the performance issues from what websites and nvidia forum posts are eluding to now.

the_real_maverick

Stephenk291

the_real_maverick
So far I haven't been too impressed with anyone's response to my inquiries about what options I have.  Its basically step-up (pay for shipping, difference and fees) or SOL.  EVGA's response was, "the card works as it was intended".....        I'm going to wait for Nvidia to send out the new drivers that are said to improve the ram performance, but if not there are other options to look into.
 
http://www.maximumpc.com/amd_takes_chip_shot_nvidias_gtx_970_controversy_cuts_radeon_r9_290x_pricing
 
http://www.maximumpc.com/nvidia_will_help_disgruntled_gtx_970_owners_get_refund_says_driver_update_coming_2015
 

Well, its not EVGA's problem..and the card is working as it was intended, nvidia just didn't give out the correct information. I'd say for a company to offer step-ups or refunds as a vendor for a problem they didn't cause is a huge leap in terms of great customer sevice. Why should EVGA cover shipping for something they didn't have to even offer? EVGA is a business they're out to make money so taking the fall for something they didn't do isn't necessarily a smart business decision..from what they've been doing for people on the forums about the 970 I'd say they've gone above and beyond.
 
From what is going around now apparently nvidia ISN'T going to release a driver update to resolve the performance issues from what websites and nvidia forum posts are eluding to now.

Exactly, Nvidia is balking from what they could do (probably assuming it will go away), so some are left to sit with a card that was spec'd and communicated to the public, incorrectly.  Don't get me wrong, the card works great, it fits my needs for now.  I even got a backplate as I plan to keep it, but where does the transparency and responsibility with a product lie?  With the consumer?   In all honesty, EVGA and the other distributors (Asus, PNY...) have some responsibilities since they are a link in the supply chain.  Its all about the upstream flow and if you buy parts or designs upstream in that chain, you too are responsible for what you send out (sorry, Im an SCM major ).  I have been and will be a big EVGA supporter, it's just unfortunate that Nvidia is sweeping this under the rug....

SCM Major or not, I don't see how a company as a vendor making customized PCB's for a GPU is responsible for the architecture design that wasn't properly conveyed by nvidia, not evga. That's like getting mad at foxxcon for a flaw in apple IOS.

AlexisRO

Stephenk291
SCM Major or not, I don't see how a company as a vendor making customized PCB's for a GPU is responsible for the architecture design that wasn't properly conveyed by nvidia, not evga. That's like getting mad at foxxcon for a flaw in apple IOS.

Ultimately, we as buyers give money directly to EVGA and indirectly to Nvidia. That's his whole point and you're missing it completely with the part I bolded.

And if you bought an iphone you're not indirectly giving money to foxxconn who helps build them? I completely understood his comparison and I gave him one right back.  Yes vendors do a responsibility when it comes to a point but in this case I don't see it. You're talking about an architecture that wasn't conveyed properly to the public, which means there is technically NOTHING WRONG with the item, its working as it was intended they just gave the wrong specifications. Now if EVGA's model had the issue and other vendors didn't based on nvidia's design then EVGA would be responsible. In any case hes welcome to his opinion as you are with yours but I don't agree with it.
 
This isn't even in the same realm as a typical situation where lets say there was a known bug with Samsung T.V's. Samsung would then tell every 3rd party reseller to accept the returns for a refund or a replacement in which samsung would eat the cost. In this case you have vendors selling their own custom solutions based on nvidia's design..its totally different.
 
In any case who knows what nvidia is instructions resellers to do if anything about the situation..its all speculation at this point until an official statement is made.

usmc4876
Funny how no one is questioning all the review sites as to why they didnt catch this during their reviews of the 970 cards

most if not all review sites get paid either in product/swag/$ to review products and I can't imagine they're allowed to freely speak about said products in terms of negativity to an extent. So if it was caught by them perhaps they were told to keep quiet..or maybe it was just missed..who knows.

I bought an EVGA 970 SSC ATX to play Dragon Age Inquisition. It replaced a GTX660Ti. I am happy with the purchase.  I could have afforded a GTX 980, but I couldn't find $250 - $350 difference in value. It's nice that EVGA would let me step up if I wanted, but, at present, I still don't see the difference in value. That difference in price is almost another GTX 970. I won't be buying one, soon, but that's not because I don't like the card. It's because I don't care to go through the "fun" of getting an SLI rig optimized. I'm a pretty conservative system builder anyway. I never overclock anything. If I do spend more graphics money on this rig, it will be another, identical card.  I'm much more likely to buy another SSD, however.  Just my 2 mills worth.
 
 

yeah I posted that one and another AMD one in the other thread.

SCM Major or not, I don't see how a company as a vendor making customized PCB's for a GPU is responsible for the architecture design that wasn't properly conveyed by nvidia, not evga. That's like getting mad at foxxcon for a flaw in apple IOS.



 
 
I'm confused......You're basically saying that EVGA would be like Apple....they are both the last link in the chain and sell directly to consumers.  Nvidia and Foxconn don't sell retail for their respective mobile segments.    What I'm saying is that just because you are last, doesn't me you are solely responsible, but indirectly bear some. (Ex: Nike takes blame for their distributor decisions with child labor in China.)

I noticed the 3.5 gb when I ran the valley benchmark  that came with evga gtx 970 sc . Is the 970 worth keeping to play star citizen on anyone?
 I just installed it yesterday hate to get another but I will/

robt1386
https://www.youtube.com/watch?v=spZJrsssPA0&feature=youtu.be
 
You guys see this yet.  Too funny

Im sure nvidia response was sometging like this.
http://i.imgur.com/RsI9t.gif

Stephenk291Well, its not EVGA's problem..and the card is working as it was intended, nvidia just didn't give out the correct information.

 
It doesn't matter if it was malicious or not, it's EVGA's responsibility as they are the middle man.  In my eyes, the card is not working as "intended" and as intended I mean as advertised.  While technically it DOES have 4GB or RAM, it has less ROPs and cache than advertised.  Also, while it does have 4GB of RAM, the entire pool of RAM was advertised to run at 224GB/s when the last 512MB block clearly doesn't.  Once you hit the 3.5+GB, everything goes to the ****ter especially if you are running SLI.  It is their responsibility to address their customers concerns and, if necessary, try to have nvidia reimburse them through some agreement or legal action (not that I think a middle-man like EVGA would ever take action against nvidia since they would go out of business if they did).
 
I did not buy a card from nvidia, I bought a card from EVGA.  One of the big reasons I upgraded from my GTX670 2GB (also an EVGA card) is because I needed more RAM.  Honestly, I feel ripped off and would love to actually hear something from EVGA, an email or statement or something.  I'm also definitely not about to fork out another $200+ for a step-up to a GTX980 just to get what was advertised to me.  I just want this made right, by someone nvidia or EVGA I don't care because I'm out $360 for a card that doesn't work as advertised.

I know I will get flamed, but this all seems like not a big deal to me. How many of you blast your ISP because you paid for a 25Mb pipe and are getting only 20Mb or less? Many things are this way. What about the car in which the sticker says it gets 40 MPG, but you get 35 MPG when you calculate it each time you fill up? The card performs as the card performs. Misrepresentation or not, I will gladly take a number of these open boxed items and build a nice rig with it. Thanks to all who have made this much bigger than it should be.

seta8967

robt1386
https://www.youtube.com/watch?v=spZJrsssPA0&feature=youtu.be
 
You guys see this yet.  Too funny

Im sure nvidia response was sometging like this.
http://i.imgur.com/RsI9t.gif

LOL at both.  Funniest thing ever

Depending on folding numbers, and how well the 970s do, I may get a few for the rig.

misiak

Grey_Beard
I know I will get flamed, but this all seems like not a big deal to me. How many of you blast your ISP because you paid for a 25Mb pipe and are getting only 20Mb or less? Many things are this way. What about the car in which the sticker says it gets 40 MPG, but you get 35 MPG when you calculate it each time you fill up? The card performs as the card performs. Misrepresentation or not, I will gladly take a number of these open boxed items and build a nice rig with it. Thanks to all who have made this much bigger than it should be.

Problem is that your provider doesn't guarantee that speed while nVidia provided the specs which shall be true. I someone sell you a 2L bottle of cola and once you open it you find that there is only 1,5L of cola, will you be ok with that? No... They lied, regardless the fact they knew about it or not.

Holy smokes, like I stated before Misiak................. if it bothers you that much return your card/s... It's a broken record, the WHOLE world knows about the issue. Testing and testing over and over again will get you the same results....issue @ 3.5g..................as stated again for the WHOLE world to see. Comparing this to this and that to that still DOES NOT solve the issue of memory. I have stuttering with my 980s...... might be my settings might be my cards. I have no clue what it is but I manage to continue on................... Just shipped off 2 cards for step up to the 970 FTW+ (that's how much the memory issue bothers me) .......... If they hit the limit on memory with the game settings..................I'll back them off a little until they don't 

howdy2u2

misiak

Grey_Beard
I know I will get flamed, but this all seems like not a big deal to me. How many of you blast your ISP because you paid for a 25Mb pipe and are getting only 20Mb or less? Many things are this way. What about the car in which the sticker says it gets 40 MPG, but you get 35 MPG when you calculate it each time you fill up? The card performs as the card performs. Misrepresentation or not, I will gladly take a number of these open boxed items and build a nice rig with it. Thanks to all who have made this much bigger than it should be.

Problem is that your provider doesn't guarantee that speed while nVidia provided the specs which shall be true. I someone sell you a 2L bottle of cola and once you open it you find that there is only 1,5L of cola, will you be ok with that? No... They lied, regardless the fact they knew about it or not.

Holy smokes, like I stated before Misiak................. if it bothers you that much return your card/s... It's a broken record, the WHOLE world knows about the issue. Testing and testing over and over again will get you the same results....issue @ 3.5g..................as stated again for the WHOLE world to see. Comparing this to this and that to that still DOES NOT solve the issue of memory. I have stuttering with my 980s...... might be my settings might be my cards. I have no clue what it is but I manage to continue on................... Just shipped off 2 cards for step up to the 970 FTW+ (that's how much the memory issue bothers me) .......... If they hit the limit on memory with the game settings..................I'll back them off a little until they don't 

I agree with you. And no, I do not plan return the card, for me it's fine for know. But I know that users playing >2K could have problems with this. And why not return? Because if someone give me 2L bottle of cola and I found there is just 1,5L, I will drink it so my thirst is gone but I knew I could have more :)