The guy was like, don't worry, it is a card for replacement anyways.. So I didnt argue :/ and for pics pheww Gonna upload right now
Edit: here is the link -> mega.nz/#F!MZxFhZJZ!WO0yKlWRvBp2625Pux0E6w
Anyways thanks for your replies! :)

Urg -.- sad day now I want to report that employee

You should definitely speak with a manager at the store or contact someone higher than the manager. They should have video showing him drop it. Request the video.

In future scenarios, use the plastic or foam that the cars comes in for shipping. Do not allow a post person handle your card outside of the protective sleeve that it came with. That may have afforded you some protection, but at this point, if they don't reprimand him and replace at least the value, you are 100% out of luck.

Also, it's never a "replacement card". Broken internally is one thing, broken from a fall can make it seem as though nothing was originally broken internally.

HyperFiddle
And uh I did not understand your last sentence sorry :/

The shipping guy said, don't worry, it is for replacement anyway... No.. It is not. It is your money. The card that EVGA WOULD have sent to you is a replacement.

If he dropped the card hard enough to break off piece of the PCB, he may have damaged more than just that piece. I would be unrelenting and make them compensate for dropping it.

I would go way above customer service, personally. I would talk directly to a manager in front of the person that dropped it, and request video of that time frame.

Lastly, see if you see any signs clearly posted saying that they are not responsible for damage during packaging.


I keep trying to pull the picture up, and it keeps sending me to the home page.. Mobile Web browsing is terrible, lol.

I would request them fund a replacement, since you were shipping the card in for replacement.

Be kind, because they are going to do their best to refuse your anything, as long as they can.

Be honest about what happened. Let them know you came in to ship it back to receive a replacement, and the employee dropped it and physically broke the card, and now the company is refusing to fix it, since physical damage is not covered under the warranty.

Don't call.. Never call.. People on the phone aren't generally there. Go to the store, talk to the manager.

Either have them purchase you a new card or pay EVGA the cost of replacement for sending this card in. I am not sure EVGA will be able to actually do anything, because of the physical damage, but the post can speak with them and find out if nothing else.

You better get a copy of that video of him dropping it before it ends up erased etc.:... or your gonna be screwed. If you can get as much as you can of their responses to you in writing.... always create a papertrail so you have proof no matter how tiny the detail. I wouldn't let this go and would be annoyingly persistent until they made it right.