Specs:
CPU- AMD FX-8350 Black ed.
Mobo- MSI 970 Gaming
RAM- 16GB G. Skill
OS- Windows 10
 
I had an EVGA Geforce GTX 960 SSC and got about 45 to 60 FPS on GTA Online with everything at normal or off except textures at very high and FXAA x2 as well as the 3 sliders (pop density, ect.). But When I swapped it for an EVGA Geforce GTX 1060 SC I get about 25 to 45 FPS whether everything is maxed except FXAA or MSAA or set to what I said before. Precision X does not recognize it as an EVGA card, just a stock one as far as I can tell. My GPU load seems to only get to about 40% to 60% and my CPU load gets to about 70% to 80%. I submitted a support ticket, and these were the communications...
 

Question History:

Question9/8/2016 5:31:58 PM
I used DDU in safe mode both times I uninstalled and clean installed. I put the card into a friends computer and this is the score I got.







Answer9/8/2016 8:40:50 PM
Hello,

Based on the scores the GPU score is fairly consistent, the main issue that should be addressed here is your CPU score. Your friend's CPU seems a bit dated and there are no other results that we can compare with. Your CPU score is way below the average norm. I would definitely recommend that you "Clear CMOS", depending on what motherboard you have the method will be different. This will clear any overclock or any clock speed changes that may have been done through BIOS. You can also go into BIOS and Load Optimized Defaults. 

You will also want to check on the temperature of your CPU to make sure that it is not thermal throttling. You can use programs such as HWMonitor, CPUZ or Speedfan to check your temperatures. 

Secondly to ensure that there are no software/driver issues, I would recommend doing a clean install of Windows. Some people have hidden programs running the background that they are not aware of and that can cause some impact on your performance. 

Regards,
EVGA
image. I would also suggest downloading the latest driver for your configuration from geforce.com and saving it to your desktop for ease of access.

When you run DDU, it will recommend running in safe mode,but this is normally not necessary, so you can just choose the normal launch option. You will need to select Nvidia from the drop down menu and then click "Clean and Restart". Once the computer reboots, you will need to run the Nvidia Driver Installer file that you downloaded earlier. When you run it, select "custom" under install method then click next and make sure to mark the check box that says "Perform Clean Installation", then click next to let the drivers install. Once the install has completed, reboot the computer to see if this resolves your issue.

Please let us know the results of your testing, so we may further assist you.

Regards,
EVGA
image

Question9/4/2016 10:03:37 PM
I am not getting the frame rate I was getting when I first installed the card. My 3dmark firestrike score is only 3635 or so and in GTA 5 as well as other games I am getting significantly less frames than when I first installed the card. I'm not sure why all this started happening as I was getting decent frames for the first week or so of ownership.


Answer9/6/2016 8:44:20 AM
Hello Joe,

We are sorry to hear that you are having issues with your PC. Performance issues can be caused by many different things. It can be software i.e. maybe a driver update or OS update, overheating, PCI slot not reading the card properly, card not boosting, CPU not boosting to name a few. 
Can you link us the Firestrike score? 3635 is not normal and is really low for a GTX 1060. The results can help us determine what the issue is.
Also what troubleshooting steps have you tried?
When you have the time, please link us the results so we can assist you further. 

Regards,
EVGA.
image
 
 
 
 
I'm at a loss as to what to do next, please advise.

I just ran Firestrike here to see what I get (GTX 1060SC, OC'd i7-3770k) and I get:
11,309 overall
13,887 gfx
10,802 physics
4,872 combined
 
Some random ideas...
Have you tried running a program like GPU-Z to monitor your card's temps and make sure you're not throttling?
Is your card running at least PCIe 2.0 or better?
Did you try setting the power management mode (driver setting) to "Perfer maximum performance" temporarily?
EVGA might be onto something with a BIOS reset; I had to reset mine initially to get the video to work (works good now).
Try the latest drivers?  DDU might help, although coming from a 960 it isn't a huge difference.  (I had a 580).
Try a different PCIe slot?  I'm starting to dig here.  :)

andr01d420,
 
He's referring to your low Firestrike score and the link.  You can't post links here until you reach a certain number of posts, but if you put spaces in it the system doesn't think it is a link.

Have you installed the BIOS that fixes the "Unknown Vendor" bug on AMD boards?
 
EDIT:  I only ask because it still shows that way, not because of the CPU performance issue.

andr01d420,
 
Can you post your Firestrike scores with the GTX 960 installed in your PC?

sputnik7913
http://www.anandtech.com/.nch/product/1744?vs=1771

That is a Great Link, Thank you

andr01d420
It can't be thermal throttling as my temps never get all that high. Bottle necking might be a thing, but I've watched videos on Youtube showing 103 avg FPS on GTA 5 benchmark at max settings with my same setup. Example: www. youtube.com/watch?v=OV6EyhNb6vg
 
As for the BIOS update, I've never done one, so I'd have to research how. I've heard they can brick your board if you are not careful so I've kinda avoided it.

Only way a BIOS update will brick anything is if you have a sudden power loss or turn your computer off in the middle of it.
These new cards with GPU Boost 3.0 start to throttle at very early temps. Think it is either 51 or 52 degrees it starts to drop clocks.

andr01d420

loveha

andr01d420
It can't be thermal throttling as my temps never get all that high. Bottle necking might be a thing, but I've watched videos on Youtube showing 103 avg FPS on GTA 5 benchmark at max settings with my same setup. Example: www. youtube.com/watch?v=OV6EyhNb6vg
 
As for the BIOS update, I've never done one, so I'd have to research how. I've heard they can brick your board if you are not careful so I've kinda avoided it.

Only way a BIOS update will brick anything is if you have a sudden power loss or turn your computer off in the middle of it.
These new cards with GPU Boost 3.0 start to throttle at very early temps. Think it is either 51 or 52 degrees it starts to drop clocks.

 
If you mean CPU temp, it only gets to about 24c at most. GPU gets to about 74c.

Talking about GPU temp. If it is reaching 74C it has dropped clocks quite a bit.

andr01d420

loveha

andr01d420

loveha

andr01d420
It can't be thermal throttling as my temps never get all that high. Bottle necking might be a thing, but I've watched videos on Youtube showing 103 avg FPS on GTA 5 benchmark at max settings with my same setup. Example: www. youtube.com/watch?v=OV6EyhNb6vg
 
As for the BIOS update, I've never done one, so I'd have to research how. I've heard they can brick your board if you are not careful so I've kinda avoided it.

Only way a BIOS update will brick anything is if you have a sudden power loss or turn your computer off in the middle of it.
These new cards with GPU Boost 3.0 start to throttle at very early temps. Think it is either 51 or 52 degrees it starts to drop clocks.

 
If you mean CPU temp, it only gets to about 24c at most. GPU gets to about 74c.

Talking about GPU temp. If it is reaching 74C it has dropped clocks quite a bit.

well its at 46c idle, and the 960 got to 74c as well.

The 960 was different GPU, does not act the same as Pascal with GPU Boost 3.0
The cooler a pascal card runs, the higher the clocks stay.

andr01d420
Should I max the fan speed and try again?

Yes, I would.

. 3dmark.com/3dm/15079276
 
this was at max fan speed. it didn't get above 45c or so

As others have said on this thread, the problem is with your CPU. GTA V especially is very CPU demanding compared to other games. All the number for your GTX 1060 sound good, and you need not worry about throttling at 74C. Because the CPU score is about what 1/4 what is expected for the CPU, it possible that not every core is being used. That CPU is oriented in four modules with two cores each, you may want to check in Task Manager or the CPU usage gauge in PrecisionX or MSI Afterburner to see if all processing on that processor during the Physics test seems to be focused on just two of the eight cores. That said as 3Dmark likes to auto-fullscreen, you will need to enable CPU monitoring in OSD to see the numbers while it is running or use a stand-alone CPU bench.

I get this message when I launch Precision X for the first time.

MSI's web site says that your latest BIOS should be M.4?
https://us.msi.com/Mother...NG.html#!type=download
 
You could try a CMOS clear but if you're going to upgrade the BIOS that should happen automatically. 

So after talking to a friend about it, we found the clock of the cpu was being throttled to 1800mhz, so after disabling all power saving settings on my mobo it seems to be fixed. This was my score after.
 
www. 3dmark.com/3dm/15311648