As far as EVGA goes, I've been impressed with their level of customer service quite a bit. Their products as well.
 
I would like to make it known that this step-process needs to be fine tuned. Otherwise I won't ever participate again. It's that simple.
 
First and foremost there are over 100 ways to verify online, that I'm an adult. There is no need for a signature. (This isn't really that important) Why can't EVGA make things a little less frustrating in this regard?
 
Secondly, the email that I received from Quantumm UPS saying that my packing is set to arrive tomorrow is great! I'm not as excited as I would like to be though. Why? Well the address that I have on file with EVGA isn't where they're shipping it. The package will go to my front office, which will be closed by the time I get off of work.  Fantastic! EVGA didn't put my apartment number as part of my address. Awesome...
 
Most every site allows for a ship to address, I wanted it to my work address. I got the excuse that people were screwing around with the system that is why it can only go to the address that matches my credit card. Ok. Fine. VERY INCONVIENENT BUT OH WELL. At least get my address correct please?
 
This could have all been solved if they would have just let me come pick the damn thing up like a normal human being...
 
EVGA - You need drop shipping options
you need online age verification
you need will call/pickup options to save your customers money for shipping 15 minutes away.
you need to make sure the address information we store in your database gets copied in it's entirety to the shipments you send out.
 
I have to go through this crap again for a second card.. I can't wait.
 
 
 
 

VoXPCS

As far as EVGA goes, I've been impressed with their level of customer service quite a bit. Their products as well.

I would like to make it known that this step-process needs to be fine tuned. Otherwise I won't ever participate again. It's that simple.

First and foremost there are over 100 ways to verify online, that I'm an adult. There is no need for a signature. (This isn't really that important) Why can't EVGA make things a little less frustrating in this regard?

Secondly, the email that I received from Quantumm UPS saying that my packing is set to arrive tomorrow is great! I'm not as excited as I would like to be though. Why? Well the address that I have on file with EVGA isn't where they're shipping it. The package will go to my front office, which will be closed by the time I get off of work.  Fantastic! EVGA didn't put my apartment number as part of my address. Awesome...

Most every site allows for a ship to address, I wanted it to my work address. I got the excuse that people were screwing around with the system that is why it can only go to the address that matches my credit card. Ok. Fine. VERY INCONVIENENT BUT OH WELL. At least get my address correct please?

This could have all been solved if they would have just let me come pick the damn thing up like a normal human being...

EVGA - You need drop shipping options
you need online age verification
you need will call/pickup options to save your customers money for shipping 15 minutes away.
you need to make sure the address information we store in your database gets copied in it's entirety to the shipments you send out.

I have to go through this crap again for a second card.. I can't wait.

Not really sure where you came up with all your issues....
 
Boxed mine up, put on the label, sent out by UPS, parts returned to my address. 

patchesanook

you can contact ups and have it picked up at there office,i had to do it once

That's probably what I'm going to have to do.

I had to have my step-up sent to my office as well which is different from my billing address.  I sent them (stepup@evga.com) an email and they changed the shipping address right away.  I know this doesn't remedy all your complaints but it is an option for the future.  I agree they should have a ship to address to eschew the email though.

The Step Up program seems to be designed like a rebate--they want to be able to advertise it but in practice they dont ant you to actually be able to do it. So many silly little hoops to jump through. I'll be buying from Gigabyte or MSI next time

scwinsett
The Step Up program seems to be designed like a rebate--they want to be able to advertise it but in practice they dont ant you to actually be able to do it. So many silly little hoops to jump through. I'll be buying from Gigabyte or MSI next time

Sorry to hear you view it like that, scwinsett, but it's great to be able to freely express your opinion. I've yet to jump through any hoops. If you decide to leave EVGA, you're always welcome to return.  
 
https://www.google.com/se...AhWB4iYKHWN4A3QQsAQIGw

Lol, just realized he necro bumped the thread. Well, still leaving it there just in case lol.
 
Sign up for a MyUPS account ASAP (if you dont have one). There you can (apart from them giving you the option to hold it up at their office, which is free), for a small fee (I used it before on other packages and was around 3 bucks or so depending) they can also deliver it to an alternate address. Evga wont do this for you if its already too late, but you can arrange that with UPS online at the MyUPS site and have it delivered a your job. Be quick though, once is out for delivery on the truck you're screwed.

Vegas P11

Scarlet-Tech

scwinsett
The Step Up program seems to be designed like a rebate--they want to be able to advertise it but in practice they dont ant you to actually be able to do it. So many silly little hoops to jump through. I'll be buying from Gigabyte or MSI next time

You revived a 5 year old thread because you have to request a step up?

Hehe, a 5 year old thread. Regardless my situation is worse than the OP. UPS has left 3 different notices on my door stating that they have returned my package to the sender because my address does not exist. It is a brand new house, but if they found the front door to put the notice on, why can't they deliver my package? I hope I get my 1070 Step Up soon and they can find my house!!!

Call your UPS number on the slip they left on your door

Hi Cool GTX,
 
I can confirm that we allow redirects on Step-ups and RMA packages, but not on new orders.
 

Cool GTX

jamexr
Lol, just realized he necro bumped the thread. Well, still leaving it there just in case lol.
 
Sign up for a MyUPS account ASAP (if you dont have one). There you can (apart from them giving you the option to hold it up at their office, which is free), for a small fee (I used it before on other packages and was around 3 bucks or so depending) they can also deliver it to an alternate address. Evga wont do this for you if its already too late, but you can arrange that with UPS online at the MyUPS site and have it delivered a your job. Be quick though, once is out for delivery on the truck you're screwed.

 Not quite that easy

EVGA package can not be redirected - they will not allow redirect of their packages.
 
My UPS has its limits as the Sender can determine Not to let you request a change in delivery.