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Helpful ReplyHas evga fixed there Cap problems

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jnohnu12
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2016/02/04 06:48:10 (permalink)
I did not know were to post this, sorry if its in the wrong place.
 
In the past I used a lot of EVGA hardware but I stopped do to the low grade capacitors used. My last problems was with a evga gtx580, the caps busted and fell right off the pcb  And I had quit a few motherboards from evga that the caps all busted too. If i recall the worst was the old 939 motherboards, every single cap busted in under a year of using them.  
 
Do EVGA products still have these problems?
 
Thank you.
post edited by jnohnu12 - 2016/02/04 08:19:50

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Re: Has evga fixed there Cap problems 2016/02/04 07:12:05 (permalink)
I have had EVGA video cards since the 7900GTX and only ever had this problem on one card.  My 8800GTS 320, where one cap swelled up and popped, but that was only after about 5 years of use.  I have had EVGA motherboards since the 750 FTW, and have never had any issues with any of them.  I have also been a member of these forums for nearly 10 years, plus I have worked for EVGA as Tech support for about 6 years during that time.  I can tell you that what you may have experienced is within the margin of what any and all manufacturers will inevitably experience in the electronics industry.
 
What you won't find anywhere else is the level of support that you will get from that manufacturer "WHEN" an issue arises.  I hope that helps. 



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ty_ger07
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Re: Has evga fixed there Cap problems 2016/02/04 08:13:34 (permalink)
Compactors?  Capacitors!
 
I haven't heard of capacitor issues with EVGA in years and years.  I am still using two GTX 580s, by the way.  For what it is worth, capacitors issues are related to heat; so, it will depend a lot on where you live, how you cool your card, and how you use your computer.
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jnohnu12
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Re: Has evga fixed there Cap problems 2016/02/04 08:17:23 (permalink)
Odd. I had a lot of problems with the caps on evga products.
Mostly motherboards. I only had a small handful of video cards with the problem. 
I used to use EVGA products at work alot and found the 939 and 4xx and 5xx cards were the worst, I got to the point were I stooped using evga products all together at work.
I personally I don't mind EVGA products, PSU's aside.   
 
I know that some older evga stuff used Sacon caps and newer 4xx and 5xx cards use Lelon caps both of witch are not the best.
Some of the EVGA psu use CapXon caps witch are hit or miss. They tend to be OK for about 5 years if used right. But on the other hand you have the x58 and 2xx cards witch are grate.
I my self have never had a cap on a x58 board or 2xx card card fail. But I know some peple have had caps on x58 boards fail, I just never seen it.
 
As for the support level, it has always been ok, I had hard times in the past RMA'ing EVGA products with bad caps. In my experience anything without physical singes of damage was replaced right away were items with physical damaged was hit or miss.
But that's been so long I'd tough Id ask. 
 
 
ty_ger07
I haven't heard of capacitor issues with EVGA in years and years.  I am still using two GTX 580s, by the way.  For what it is worth, capacitors issues are related to heat; so, it will depend a lot on where you live, how you cool your card, and how you use your computer.

True heat along with many other things can kill a cap prematurely.  But caps can fail do to the fact that they are cheap/junk or if their improperly used.
 
Here is a nice FAQ on bad caps if anyone is interested
www.badcaps.net/forum/showthread.php?t=425
post edited by jnohnu12 - 2016/02/04 08:29:29

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Re: Has evga fixed there Cap problems 2016/02/04 08:49:33 (permalink)
Never had a bad cap yet on 24 products.

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Re: Has evga fixed there Cap problems 2016/02/04 09:00:10 (permalink) ☄ Helpfulby jnohnu12 2016/02/04 09:07:07
Never had a bad cap either. Don't know anyone with a bad cap experience from EVGA either.

So, if it was at one time a problem.....I would say EVGA has fixed it.

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jnohnu12
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Re: Has evga fixed there Cap problems 2016/02/04 09:06:41 (permalink)
OK thanks guys.
 
Lest I seen bad caps reported on a evga products over at bad caps was with 4xx and 5xx card. I know given a few years evga PSU's with CapXon caps will go bad.
looking at the PSU's, it would be about 2-4 year,  why would you not replace a psu after that long?
So no big deal so long as they are used properly. Id not that will become a big problem.
post edited by jnohnu12 - 2016/02/04 09:26:14

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kaninja
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Re: Has evga fixed there Cap problems 2016/02/04 10:40:31 (permalink)
jnohnu12
OK thanks guys.
 
Lest I seen bad caps reported on a evga products over at bad caps was with 4xx and 5xx card. I know given a few years evga PSU's with CapXon caps will go bad.
looking at the PSU's, it would be about 2-4 year,  why would you not replace a psu after that long?
So no big deal so long as they are used properly. Id not that will become a big problem.


Capxon aren't as bad as they once were, nowhere near a top tier cap, but not complete garbage. These days you can expect 4-5 years from these guys.

Top tier caps would be Nippon Chemi-Con, Nichicon (Fujitsu), Rubycon.

Bottom tier caps would be ChengX, Johnson Electric, Fuhjyyu (AsiaX). Any PSU's with these caps I would bet are rated at less than 50°C....hopefully no more than 40°C.

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Re: Has evga fixed there Cap problems 2016/02/04 11:18:19 (permalink)
kaninja
Never had a bad cap either. Don't know anyone with a bad cap experience from EVGA either.

So, if it was at one time a problem.....I would say EVGA has fixed it.

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ty_ger07
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Re: Has evga fixed there Cap problems 2016/02/04 11:29:26 (permalink)
The only products I know of with a higher-than-normal capacitor failure rate are in the nForce motherboard line and 7000 series graphics card line.  Those were not eVGA specific problems though, they were too-common failures of those products distributed amongst all the different NVIDIA board partners.  If you have had capacitor issues in products other than those mentioned, I would say that you are in the small minority.
 
Yes, it is true that there are cheap capacitors out there.  Yes it is true that the chemical composition may be wrong in some of them or that quality control issues may exist in some capacitors.  Products with a higher-than-normal failure rate are often times in that group of "cheap, cost-cutting, poorly-designed, sold to the lowest bidder".  According to available data and trends, eVGA products seem to rarely exist in this space.
 
That aside, all other early capacitor failures -- not related to poor design or quality control issues -- are almost exclusively related to heat-related failures.  Heat-related failures are either "early" or "as designed".  Yes, capacitors fail due to age.  That is guaranteed.  I don't consider "age" an "early failure".  Age is a slow heat-related failure.  The capacitors eventually loose their electrolyte to evaporation due to low persistent heating (not excessive heat, but heat as designed).
 
Since there aren't currently any other known early capacitor failure trends for any eVGA products other than the mentioned nForce motherboard or 7000 series graphics card issues, I would say that if you have an early capacitor failure -- "early" being defined as either before warranty expiration or before the rated life limit of the capacitor as per the capacitor design datasheet (whichever occurs later) -- you are either unlucky to receive one improperly assembled out of an otherwise good batch, or are cooking your computer. Oh, of course, a bad power supply outputing too much voltage is a sure way of ruining a capacitor as well, but that eventually ultimately results in a heat-related failure, too, when it overheats due too excess voltage and either dries out or ruptures.
post edited by ty_ger07 - 2016/02/04 12:30:50
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Re: Has evga fixed there Cap problems 2016/02/04 12:05:40 (permalink)
I have been with the company a long time, and I have not seen any new products in my time here with those types of problems.  Now that being said, when thousands of cards/boards are made will there be a dud cap here and there over the thousands, yes, it happens in all industries, but in 2-3 years as a Customer service tech here, and 3-4 as a CS Supervisor and over 1.5 with Product management I never saw more than a couple a year (barring our parts on some really horrid PSU's, or products being used in environments they are NOT meant for).
 
Have I blown up my fair share of parts over the years, yup, but I am also a clocker and it happens.  But I have an all EVGA system as my test bench here, my system at home is mainly our parts, and my other halfs system has EVGA mobo/GPU (I built hers before we did PSUs or RAM) and I have not had a single capacitor failure.
 
Is it possible for you to have some great "luck" and have a cap problem, sure, anything is possible, but we will get it replaced for you, if you are in warranty and have a cap fail, you need an RMA plain and simple, and we got you covered there.  If it happens twice, there is another problem, and CS, the forums, likely myself as well will all be able to help you track it down.
 
Honestly, caps are not a problem I would be concerned about.
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Re: Has evga fixed there Cap problems 2016/02/04 15:12:31 (permalink)
I have only been buying eVGA GPUs and motherboards for a long time and have never run into this problem.  None of my friends with eVGA products have ever run into this problem either.
 
http://www.evga.com/artic...750-T2-Power-Supplies/
If you look here it says: Highest quality Japanese brand capacitors.
And if you look at the cap in the picture, its a Nippon Cemi-Con.


 
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Re: Has evga fixed there Cap problems 2016/02/04 15:32:55 (permalink)
jnohnu12
 If i recall the worst was the old 939 motherboards, every single cap busted in under a year of using them.  
 


Keep in mind that Capacitor technology has come a long long way in the past 12+ years. 


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Brad_Hawthorne
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Re: Has evga fixed there Cap problems 2016/02/04 19:08:47 (permalink)
Never had any real cap issues with EVGA. My cap issues were in Samsung LCDs. They plagued my 245BW 24" LCDs. I believe I had 7 RMAs over time because of cap failures.
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deFiniLoGy
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Re: Has evga fixed there Cap problems 2016/02/04 19:54:43 (permalink)
I'm pretty sure EVGA QC is pretty good, at least through the recent years as I have not come across any cap problems like that. 
 
Plus their CS quality is super hard to beat, so I'm pretty sure you can be really happy with EVGA products.
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Re: Has evga fixed there Cap problems 2016/02/04 20:02:29 (permalink)
Brad_Hawthorne
Never had any real cap issues with EVGA. My cap issues were in Samsung LCDs. They plagued my 245BW 24" LCDs. I believe I had 7 RMAs over time because of cap failures.


I believe those had either CapXon or Samwha capacitors. You weren't alone!

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Re: Has evga fixed there Cap problems 2016/02/06 14:05:09 (permalink)
The only EVGA product I had an issue with a cap was my GTX 460 and that was only when it was overclocked past a certain point. It never blew up though.

 
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Re: Has evga fixed there Cap problems 2016/02/06 23:20:28 (permalink)
If I remember correctly (joke in itself) some of the 9800 cards were doing this , but not just evga cards . That was quite awhile back . I was still rocking my 7800 GS AGP card back then (still have it in an XP pc) .

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Re: Has evga fixed there Cap problems 2016/02/08 06:29:14 (permalink)
I haven't heard any capacitor problems on evga products in a long time. 
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Re: Has evga fixed there Cap problems 2016/02/08 08:42:12 (permalink)
Dont quit on evga because they dont quit on us ever! Even if you have a capacitor problem, 9/10 u can get it repaired or replaced by evga. I have had nothing but evga cards ever since bfg stopped making vid cards, and my last non evga card was i think a 7800.. No caps on mine ever went bad but I have had other issues with my vid cards and every time I have evga has helped me and handled the situation with such ease it was a pleasant experience with the exception of the initial problem. 

 
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