I purchased my video card on July 15 and and I didn't actually use it until 2 days ago. It stopped working after 1 day of use but its been over 30 days of purchase. I was 10 days off to get a brand new card from RMA... Now after using the card for less than 10 hours and constant crashes, I sent a RMA which I am assuming I will receive a refurbished or re-certified card. I am extremely disappointed. I have to pay for shipping and also receive a used card. I was never a fan of refurbished items and never will be. Used the card for less than 10 hours, but I was 10 days off from a new one. Its really frustrating. I didn't know I had to RMA within 30 days for a new one as I didn't think my product will be defective within 10 hours of use. My friend has a GTX 960 from MSI and worked like a charm. Other friend has 750ti from gigabyte, worked like charm. I purchased a higher end card and experience problems almost instantly. Extremely disappointed in the product quality of EVGA from my experience. Payed over $400 CAN and now I am getting a refurbished item within 10 hours of use. My whole system is new and now I will be having a used video card with it. It would be nice if you guys shared your experience with EVGA's re-certified cards so I know what's coming.

I purchased my video card on July 15 and and I didn't actually use it until 2 days ago. It stopped working after 1 day of use but its been over 30 days of purchase. I was 10 days off to get a brand new card from RMA... Now after using the card for less than 10 hours and constant crashes, I sent a RMA which I am assuming I will receive a refurbished or re-certified card. I am extremely disappointed. I have to pay for shipping and also receive a used card. I was never a fan of refurbished items and never will be. Used the card for less than 10 hours, but I was 10 days off from a new one. Its really frustrating. I didn't know I had to RMA within 30 days for a new one as I didn't think my product will be defective within 10 hours of use. My friend has a GTX 960 from MSI and worked like a charm. Other friend has 750ti from gigabyte, worked like charm. I purchased a higher end card and experience problems almost instantly. Extremely disappointed in the product quality of EVGA from my experience. Payed over $400 CAN and now I am getting a refurbished item within 10 hours of use. My whole system is new and now I will be having a used video card with it. It would be nice if you guys shared your experience with EVGA's re-certified cards so I know what's coming.

Is there a way to move my thread into this forum? I didn't really mean to post my old one over there.

I bought a re-certified GTX 470 to SLI with one I already had and it outlasted the one had (Lifetime warranty on the one I had too).   

Nope. EVGA matches performance.

zaikul
Would the quality of the item be the same? Would I get slightly lower frames compared to a new one?

Probably better since any questionable components on the circuit board have been replaced.

Yes ask for a new one . They sent me re certified one the first time . I had no idea I was getting a re certified card but Once I caught on to it I called back and asked . I sent them the re certified one back and they sent me the new one in retail box and all the accessories. Obviously it's not guaranteed to work but there's no harm in giving them a call and trying.

zaikul

Refugee47
Yes ask for a new one . They sent me re certified one the first time . I had no idea I was getting a re certified card but Once I caught on to it I called back and asked . I sent them the re certified one back and they sent me the new one in retail box and all the accessories. Obviously it's not guaranteed to work but there's no harm in giving them a call and trying.

What condition was the re-certified one in? I don't mind getting a re-certified one if it has no scratches, flawless, and performs at the same level as a new one. The thing is, I heard that a lot of people received re certified cards that had scratches everywhere and the condition of it just seemed poor. Sure performance might on par at first, but as a re-certified item, I can't help but to think down the road it the errors it once had, will reoccur.

It worked better than the new one I originally bought from newegg . It did have a few visible white thermal past spots . Other than that it's just like a new one . I would've kept it if I wasn't planning on selling it .

Cool . You should get an email soon . Even if it's not approved your still good with the re certified one if you plan on keeping the card . The only reason I asked for a new one was because I wanted to sell it . Quality wise the re certified is pretty much good as new .

Zuhl3156

zaikul
Would the quality of the item be the same? Would I get slightly lower frames compared to a new one?

Probably better since any questionable components on the circuit board have been replaced.

+1

Hello zaikul,
 
I do understand your concerns with receiving a recertified replacement graphics card.  I can assure you that all our recertified stock is test and inspected before being sent out as a replacement to a customer. On a side note, currently own a GTX 980 KPE card, which is a recertified replacement and have not had any issues with it.  I will go ahead and contact you directly in order to answer any further questions or concerns you may have.
 
 

zaikul
I purchased my video card on July 15 and and I didn't actually use it until 2 days ago. It stopped working after 1 day of use but its been over 30 days of purchase. I was 10 days off to get a brand new card from RMA... Now after using the card for less than 10 hours and constant crashes, I sent a RMA which I am assuming I will receive a refurbished or re-certified card. I am extremely disappointed. I have to pay for shipping and also receive a used card. I was never a fan of refurbished items and never will be. Used the card for less than 10 hours, but I was 10 days off from a new one. Its really frustrating. I didn't know I had to RMA within 30 days for a new one as I didn't think my product will be defective within 10 hours of use. My friend has a GTX 960 from MSI and worked like a charm. Other friend has 750ti from gigabyte, worked like charm. I purchased a higher end card and experience problems almost instantly. Extremely disappointed in the product quality of EVGA from my experience. Payed over $400 CAN and now I am getting a refurbished item within 10 hours of use. My whole system is new and now I will be having a used video card with it. It would be nice if you guys shared your experience with EVGA's re-certified cards so I know what's coming.

Sajin
Your original thread is right here... http://forums.evga.com/Ex...ed-cards-m2385157.aspx

I merged this one into the other one.

I have had a few warranty replaced cards 580 and 670 and each time they were minty condition in a generic EVGA box.
Having that new card feeling is understandable though
If you get a replacement that has any issue then they will most certainly make it right.
 

I have not have good luck with evga rma.  In my personal experience, the first rma replacement has always been broken. 
The actual support has been decent except for when they play the blame game.
 
2012 - original 8800gt bad fan.  Was upgraded to a gts450.  First card arrived broken, 2nd&3rd lasted a few months.  I was wrongfully blamed for all of the problems.
Had to swap out / troubleshoot hardware and heavily complain to get a 4th card - which is still working today in the original system that was blamed for all the problems.
 
2015 - z87 classified motherboard.  Issues with bottom pcie slots / plex chip / sli.  First RMA motherboard arrived with scratches and broken front panel mic.
Haven't sent it back yet but the list of things broken on it are growing by the day, problems that the first board didn't have...also currently being blamed for all the problems.