EVGA_Marketing
Regarding the recent GTX 970 feedback, we would like to provide the following statements and actions to address it:
 
1. We understand that some users were expecting the ACX 2.0 fan version to be available on the launch day, but unfortunately the ACX 2.0 development schedule did not allow us to have ACX 2.0 product available at launch. We plan to offer an ACX 2.0 fan upgrade program, stay tuned for news on this.
 
2. For EVGA GTX 970 ACX cards we have two different fansink designs, FTW ACX 2.0, and SSC and below. For those users who have SSC and below, and are not pleased with the cooling performance, we are adding the GTX 970 FTW to the stepup program as an option.
 
3. We are going to release a new BIOS upgrade to all 970 ACX owners that will fine tune the fan performance and provide better acoustics. Stay tuned.
 
4. Some EVGA users have reported inductor noise on their GTX 970, if you think you have this type of concern then please contact our support.
 
Sorry for the inconvenience, EVGA's top priority is customer satisfaction.
 
Thanks,
Joe

EVGA_Marketing
Regarding the recent GTX 970 feedback, we would like to provide the following statements and actions to address it:
 
1. We understand that some users were expecting the ACX 2.0 fan version to be available on the launch day, but unfortunately the ACX 2.0 development schedule did not allow us to have ACX 2.0 product available at launch. We plan to offer an ACX 2.0 fan upgrade program, stay tuned for news on this.
 
2. For EVGA GTX 970 ACX cards we have two different fansink designs, FTW ACX 2.0, and SSC and below. For those users who have SSC and below, and are not pleased with the cooling performance, we are adding the GTX 970 FTW to the stepup program as an option.
 
3. We are going to release a new BIOS upgrade to all 970 ACX owners that will fine tune the fan performance and provide better acoustics. Stay tuned.
 
4. Some EVGA users have reported inductor noise on their GTX 970, if you think you have this type of concern then please contact our support.
 
Sorry for the inconvenience, EVGA's top priority is customer satisfaction.
 
Thanks,
Joe

EVGA_Marketing
Regarding the recent GTX 970 feedback, we would like to provide the following statements and actions to address it:
 
1. We understand that some users were expecting the ACX 2.0 fan version to be available on the launch day, but unfortunately the ACX 2.0 development schedule did not allow us to have ACX 2.0 product available at launch. We plan to offer an ACX 2.0 fan upgrade program, stay tuned for news on this.
 
2. For EVGA GTX 970 ACX cards we have two different fansink designs, FTW ACX 2.0, and SSC and below. For those users who have SSC and below, and are not pleased with the cooling performance, we are adding the GTX 970 FTW to the stepup program as an option.
 
3. We are going to release a new BIOS upgrade to all 970 ACX owners that will fine tune the fan performance and provide better acoustics. Stay tuned.
 
4. Some EVGA users have reported inductor noise on their GTX 970, if you think you have this type of concern then please contact our support.
 
Sorry for the inconvenience, EVGA's top priority is customer satisfaction.
 
Thanks,
Joe

kasumi

EVGA_Marketing
Regarding the recent GTX 970 feedback, we would like to provide the following statements and actions to address it:
 
1. We understand that some users were expecting the ACX 2.0 fan version to be available on the launch day, but unfortunately the ACX 2.0 development schedule did not allow us to have ACX 2.0 product available at launch. We plan to offer an ACX 2.0 fan upgrade program, stay tuned for news on this.
 
2. For EVGA GTX 970 ACX cards we have two different fansink designs, FTW ACX 2.0, and SSC and below. For those users who have SSC and below, and are not pleased with the cooling performance, we are adding the GTX 970 FTW to the stepup program as an option.
 
3. We are going to release a new BIOS upgrade to all 970 ACX owners that will fine tune the fan performance and provide better acoustics. Stay tuned.
 
4. Some EVGA users have reported inductor noise on their GTX 970, if you think you have this type of concern then please contact our support.
 
Sorry for the inconvenience, EVGA's top priority is customer satisfaction.
 
Thanks,
Joe

When will 970 FTW ACX 2.0 be available in the european step-up program ?

GomJabbar9
Hi all! New here!
I just read the entire thread and something makes me nervous.
 
The EVGA guy said that only the FTW version of the 970 will have the ACX 2.0 cooler on it...but I just ordered the SSC version off Newegg Canada and it clearly stated that it came with the ACX 2.0 cooler (that why I waited for this card to come back in stock and didn't ordered the other EVGA models).
 
Here's the model I ordered: EVGA 04G-2975-KR GeForce GTX 970 4GB 256-Bit GDDR5 PCI Express 3.0 G-SYNC Support SSC ACX 2.0 Video Card
 
Just want to be sure that I won't get an ACX 1.0 model!??!? 
It may sound like a horrible question but I was cheated in the past with things like that (my current HD 7950...)

deltahawk5
My 970 SC ACX2.0 will not arrive until Thursday and I'm already having serious doubt about even opening the box. 
 

deltahawk5
 
The FTW version has a unique version of the ACX 2.0 which is different from ACX 1.0 and ACX 2.0 SC and SSC.
In other words, you'll be getting the cooling setup everyone has been dredging about. 

EZTCoot

deltahawk5
My 970 SC ACX2.0 will not arrive until Thursday and I'm already having serious doubt about even opening the box. 
 

deltahawk5
 
The FTW version has a unique version of the ACX 2.0 which is different from ACX 1.0 and ACX 2.0 SC and SSC.
In other words, you'll be getting the cooling setup everyone has been dredging about. 

So we're to consider the opinion of somebody who doesn't even have their card yet?  Seriously?  Also, you may want to check your facts. ACX  ver 1.0 vs ver 2.0 pertains to the fan assembly only. Your credibility is lacking. 
 
GomJabbar9 - I would suggest that you install your card and ring it out. Chances are that you will be good. EVGA support has a number of options available in the event that you want assistance. Cheers!

WSFrazier

GomJabbar9
Yeah that is what i'll do.  It's my first Nvidia card in a long time and my first ever EVGA card.  I've heard lots of good stuff about EVGA and always wanted to try their product.  Plus their Steu-Up program is a cool idea.
 
I'm very tolerent when it come to sound and noise.  My current Gigabyte HD 7950 WF3 had some coil whine at really high FPS.  Very noticeable stuff but nothing to cry out on the forums.  I kept the card and it's still a beast now at 1080p.  I also know that coil whine is not a defect but rather a "behavior" of some parts when they're pushed.
 
I really can't wait to plug this baby in and try it on some demanding stuff, but at 1080p i'm not sure i'll see the difference.  Next buy is a 1440p monitor.

Been using the exact same card, the 970 SSC ACX 2.0 for a week now. It's quiet, cool, and runs great. 0 complaints.
 
Don't let these haters scare you, odds are in your favor that you will be 100% satisfied. 

godgxjs

deltahawk5

WSFrazier

GomJabbar9
Yeah that is what i'll do.  It's my first Nvidia card in a long time and my first ever EVGA card.  I've heard lots of good stuff about EVGA and always wanted to try their product.  Plus their Steu-Up program is a cool idea.

I'm very tolerent when it come to sound and noise.  My current Gigabyte HD 7950 WF3 had some coil whine at really high FPS.  Very noticeable stuff but nothing to cry out on the forums.  I kept the card and it's still a beast now at 1080p.  I also know that coil whine is not a defect but rather a "behavior" of some parts when they're pushed.

I really can't wait to plug this baby in and try it on some demanding stuff, but at 1080p i'm not sure i'll see the difference.  Next buy is a 1440p monitor.

Been using the exact same card, the 970 SSC ACX 2.0 for a week now. It's quiet, cool, and runs great. 0 complaints.

Don't let these haters scare you, odds are in your favor that you will be 100% satisfied. 

So now, informed and paying customers are considered "haters"?

Oh man...the Internet these days...

You call yourself an informed customer? Then you should already know that many people are also complaining about coil whine and even dead fans (as well as several other issues) on the MSI, Gigabyte and Asus models of the gtx 970. And there are also a lot of people that have the EVGA gtx 970s with little to no coil whine (a small amount is perfectly normal and won't affect the lifespan of your card; not noticeable), perfectly functional and relatively quiet fans (good temperatures), and good overclocking capability. 

godgxjs
You say poor design choices, yet many owners (including me) report good temperatures with relatively quiet fans. Could the temperatures and fans be better? Yeah, always. Make the card twice as large with gigantic heat sinks/pipes and 4 huge fans, and there you have it. But that doesn't mean the current temperatures and noise are too high, or will decrease the performance of the card. 

GomJabbar9
All these comments, just when I clicked "Buy"...

KLEYBA
EVGA,
 
You ship out a product knowing fully that the 970 cooler did not fit, and the card makes a loud noise underload!  And then you put out a statement saying:  You Meant to Do That.  You meant to have only two heat pipes touching the GPU; you meant for the card to only have 4/2 PP, when the truth is obiviously simple:  corner cutting.  Now, the practice of trying to cut down on cost wasn't meant to help out your customers; no, I highly doubt that.  instead, I think it was only to pad your bottom line.  In keeping with your Official Statement regarding the 970, if you meant to make your cooler's design like the 1.0, then why would you put out a 2.0?  Because you knew it really didn't fit and that you didn't want to take a loss on the 1.0s that you probably had in abundance....
 
EVGA, I have been buying your products since '04.  Since then, this is the first time I've owned another manufacture's motherboard and graphics card.  why?  Well, it started with your X79 disaster.  The x79 Classified was a wreck; your 770 GTX ACX cooler made the same noise as do your 970s; and the fan on the 770 would start to chop into the plastic shroud, which would result in its total failure. 
 
EVGA, don't you guys see?  Your heading in a direction that makes your loyal base really upset!  Why has this been your standard operating procedure?  when did it start?  You then try to cover your bad choices with great customer service.  In my field, that's called:  SPIN.  It's like someone saying:  EVGA's products are shoddy; but boy, do they have some great custom service! 
 
HONESTLY, we loyal customers would like to NEVER have to experience your great customer service in the first place!  We would rather have your customer service be a mystery.  A mystery because your products are 99% solid!  But, that's not the case.  I was looking to come back to buying your products.  I have yet to upgrade from x79; this is not helping me, and many others, to choose EVGA.  There are problems everywhere we turn; it's how we respond to them that makes us great...or not. 

clo007

KLEYBA
EVGA,
 
You ship out a product knowing fully that the 970 cooler did not fit, and the card makes a loud noise underload!  And then you put out a statement saying:  You Meant to Do That.  You meant to have only two heat pipes touching the GPU; you meant for the card to only have 4/2 PP, when the truth is obiviously simple:  corner cutting.  Now, the practice of trying to cut down on cost wasn't meant to help out your customers; no, I highly doubt that.  instead, I think it was only to pad your bottom line.  In keeping with your Official Statement regarding the 970, if you meant to make your cooler's design like the 1.0, then why would you put out a 2.0?  Because you knew it really didn't fit and that you didn't want to take a loss on the 1.0s that you probably had in abundance....
 
EVGA, I have been buying your products since '04.  Since then, this is the first time I've owned another manufacture's motherboard and graphics card.  why?  Well, it started with your X79 disaster.  The x79 Classified was a wreck; your 770 GTX ACX cooler made the same noise as do your 970s; and the fan on the 770 would start to chop into the plastic shroud, which would result in its total failure. 
 
EVGA, don't you guys see?  Your heading in a direction that makes your loyal base really upset!  Why has this been your standard operating procedure?  when did it start?  You then try to cover your bad choices with great customer service.  In my field, that's called:  SPIN.  It's like someone saying:  EVGA's products are shoddy; but boy, do they have some great custom service! 
 
HONESTLY, we loyal customers would like to NEVER have to experience your great customer service in the first place!  We would rather have your customer service be a mystery.  A mystery because your products are 99% solid!  But, that's not the case.  I was looking to come back to buying your products.  I have yet to upgrade from x79; this is not helping me, and many others, to choose EVGA.  There are problems everywhere we turn; it's how we respond to them that makes us great...or not. 

Interesting. I am currently running a X79 Classified B-Stock with no issues, as well as a 770GTX SC with no issues.
Conclusion: It is not the product but the user making the issues.

SLK2355

clo007

KLEYBA
EVGA,
 
 

 
B-stock means that the original owner must have returned it due to issues. BTW the X79 Classified had bios issues which may have been resolved on your B stock purchase.  I never owned an ACX model cooler since I refused shipment on my 970 SSC and bought a Gigabyte 980.