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AnsweredBrand new EVGA 980 FTW - screen goes black and PC completely locks up

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Sovexe
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2015/05/15 10:28:29 (permalink)
It seems to happen several times a day - I have had this card for 8 days. Is it my system configuration or the card :s all drivers/bios are up to date. PSU should be fine since I had an R9 280x previously and it pulls 250W (much more than this card). Computer RAM tests perfect, CPU is fine, only change that has been made was the card swap which has led to full on PC lockups since day one.
 
I really don't want to have to PAY MORE AND WAIT to replace a brand new card...
 
this is my first evga product...
 
here are some crash logs:
 
On Fri 5/15/2015 5:10:10 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\051515-14430-01.dmp
This was probably caused by the following module: (nvlddmkm+0x7ACA08)
Bugcheck code: 0x116 (0xFFFFFA801264A010, 0xFFFFF88004FF1A08, 0xFFFFFFFFC000009A, 0x4)
Error:
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product:
company:
description: NVIDIA Windows Kernel Mode Driver, Version 350.12
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 350.12 , NVIDIA Corporation).
Google query:



On Fri 5/15/2015 5:05:19 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\051515-17721-01.dmp
This was probably caused by the following module: (nvlddmkm+0x7ACA08)
Bugcheck code: 0x116 (0xFFFFFA805F0384E0, 0xFFFFF880050ABA08, 0xFFFFFFFFC000009A, 0x4)
Error:
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product:
company:
description: NVIDIA Windows Kernel Mode Driver, Version 350.12
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 350.12 , NVIDIA Corporation).
Google query:



On Fri 5/15/2015 12:48:06 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\051415-16879-01.dmp
This was probably caused by the following module: (nvlddmkm+0x7ACA08)
Bugcheck code: 0x116 (0xFFFFFA805C635010, 0xFFFFF88004FCFA08, 0xFFFFFFFFC000009A, 0x4)
Error:
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product:
company:
description: NVIDIA Windows Kernel Mode Driver, Version 350.12
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 350.12 , NVIDIA Corporation).
Google query:



On Thu 5/14/2015 7:01:21 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\051415-17815-01.dmp
This was probably caused by the following module: (nvlddmkm+0x7ACA08)
Bugcheck code: 0x116 (0xFFFFFA800CF78010, 0xFFFFF8800522FA08, 0xFFFFFFFFC000009A, 0x4)
Error:
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product:
company:
description: NVIDIA Windows Kernel Mode Driver, Version 350.12
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 350.12 , NVIDIA Corporation).
Google query:



On Wed 5/13/2015 1:18:53 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\051215-13821-01.dmp
This was probably caused by the following module: (nvlddmkm+0x7ACA08)
Bugcheck code: 0x116 (0xFFFFFA800CEE7010, 0xFFFFF88005073A08, 0xFFFFFFFFC000009A, 0x4)
Error:
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product:
company:
description: NVIDIA Windows Kernel Mode Driver, Version 350.12
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 350.12 , NVIDIA Corporation).
Google query:



On Wed 5/13/2015 1:11:35 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\051215-13946-01.dmp
This was probably caused by the following module: (nvlddmkm+0x7ACA08)
Bugcheck code: 0x116 (0xFFFFFA805FA6C010, 0xFFFFF88005039A08, 0xFFFFFFFFC000009A, 0x4)
Error:
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product:
company:
description: NVIDIA Windows Kernel Mode Driver, Version 350.12
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 350.12 , NVIDIA Corporation).
Google query:



On Sat 5/9/2015 11:00:01 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\050915-14367-01.dmp
This was probably caused by the following module: (nvlddmkm+0x7ACA08)
Bugcheck code: 0x116 (0xFFFFFA805BC9E160, 0xFFFFF88005087A08, 0xFFFFFFFFC000009A, 0x4)
Error:
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product:
company:
description: NVIDIA Windows Kernel Mode Driver, Version 350.12
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 350.12 , NVIDIA Corporation).
Google query:

 
#1
Sajin
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Re: Brand new EVGA 980 FTW - screen goes black and PC completely locks up 2015/05/15 11:10:48 (permalink) ☄ Helpfulby Sovexe 2015/05/15 11:15:58
BSOD 0x116 & 0x117 causes:
 
#1 Bad video driver or corrupt video driver.
#2 Defective video card.
#3 Insufficient power to GPU, defective PSU.
 
 Solutions to the above problems:
 
#1 Preform a clean installation of the latest video drivers...
  1. Uninstall Precision X/Afterburner if installed, make sure to select "no" to saving profiles if asked.  Reboot the PC now if you had to uninstall PX or Afterburner.
  2. Download & save graphics driver 350.12 to your desktop. Run the graphics installer located on your desktop once the download is complete. 
  3. Select custom advanced install, under custom installation options uncheck all options except the physx system software, if you have a 3D capable monitor and would like to use 3D at some point please select both 3D options, check mark perform clean install, then click next to install the driver, reboot when asked.
 Option 2: Test all older video drivers to see if they produce the same BSOD.
 
#2 Reduce video card clock speeds using msi afterburner to see if it helps get rid of BSOD. I recommend reducing the clocks by 105 on both the core & memory. Leave afterburner open while testing.
Option 2: Test the video card in another computer to see if you can replicate the BSOD.
Option 3: Use a known working video card in your system to see if you can replicate the BSOD.
Option 4: Take the defective video card to a local computer repair shop to have it tested if you don't have another machine to test with.
Option 5: RMA the card.
 
#3 Check and make sure the PSU PCI-E power cables are tightly secure to the GPU & PSU.
Option 2: Check and make sure the PSU is putting out the correct voltage to the GPU while under load. PSU Testinghttp://forums.extremeoverclocking.com/t137886.html (You will need a Digital Multimeter for testing your PSU. You want all three rails to be within ATX spec, ATX Specification: 12V: 11.40 to 12.60,  5V: 4.75 to 5.25,  3V: 3.135 to 3.465. If any of your rails hit the minimum spec I would replace the PSU with a new one.)   
HOW TO: Properly load your system when checking PSU voltages.    
#1 Download & Install Prime95   
#2 Download & Install Unigine Heaven 4.0.   
#3 Open both Prime95 & Heaven 4.0 (Run Small FFT test for Prime95. Run Heaven 4.0 @ 1280x1024 windowed mode. Run both of these tests at the same time while checking voltages.)
Option 3: RMA the PSU.
 
 
Other things to try:
 
#2 Run GPU fans at maximum speed while playing your games.
  1. Download and install MSI Afterburner.
  2. Launch afterburner and set the fan speed (%) slider all the way to max.
  3. Click apply to bring changes you've made into effect. Fan should get louder at this point.
  4. Test games. Leave afterburner open while testing.
 
#2 Modify TDR timeout period via windows registry.
  • Exit all Windows based programs.
  • Press Windows Key+R, type regedit in the Search box, and hit enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Browse to and then click the following registry subkey: 
  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\GraphicsDrivers
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers 
  • On the Edit menu, click New, and then select the following registry value from the drop-down menu specific to your version of Windows (32 bit, or 64 bit): 

    For 32 bit Windows:
    1. Select DWORD (32-bit) value.
    2. Type TdrDelay as the Name and click Enter.
    3. Double-click TdrDelay and input "A" without the quotes for the Value data and click OK.

    For 64 bit Windows:
  1. Select QWORD (64-bit) value.
  2. Type TdrDelay as the Name and click Enter.
  3. Double-click TdrDelay and input "A" without the quotes for the Value data and click OK.
  • Close the registry editor and then restart your computer for the changes to take affect
#2
kzSlaughter
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Re: Brand new EVGA 980 FTW - screen goes black and PC completely locks up 2015/05/15 11:19:35 (permalink)
Just had to set "High performance"  in power settings and "maximum performance." in the NVIDIA Control Panel to solve the display driver issue in a friends rig... 
 
http://forums.evga.com/FindPost/2307667
This is the fix.
 
Select High performance in power settings go to change advanced settings... pcie power saving off... and cpu minum set to 5 or 10 will disable core parking. In the nvidia ctrl pnl on global setting use single display and adaptive. then add each game or benchmark you are using in program settings and set them all to prefer maximum performance. This is what got rid of the TDR errors and any low gpu usage for me.
 
 
 
 

Intel i9 12900k 
EVGA Z690 DARK KINGPIN
EVGA RTX 3090 Ti FTW3 ULTRA GAMING 
32GB DDR5 6600
SSD 1TB Samsung 980 Pro / 2T Samsung 870 
EVGA SuperNOVA 1000G FTW

#3
Methodical2
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Re: Brand new EVGA 980 FTW - screen goes black and PC completely locks up 2015/05/15 12:55:33 (permalink) ☼ Best Answerby Sovexe 2015/05/15 16:19:29
To save you a whole lot of time and swearing fits, just down clock by -100mhz and then run the card and if it runs fine, call EVGA.  Don't waste your time (learn from us pioneers that have been there).  It should run without having to resort to any fancy tricks or settings.  Those things should enhance performance, not make it work.
post edited by Methodical2 - 2015/05/15 13:04:33

"Never be afraid to try something new. Remember, amateurs built the Ark, professionals built the Titanic"
 
BlackE
Case:  Caselab Magnum STH10
MB:  Asus X670E Hero
CPU:  Ryzen 9 7950x (EK-Quantum Vector²)
GPU:  Asus 4090 TUF OC (EK-Quantum Vector²)
Memory:  G.Skill Trident Z5 Neo DDR5 (6000 @64gb)
Storage:  WD M.2 NVMe 2TB (OS), 2x4TB (Photography), 1TB (Games)
Fan Controllers: Aquacomputer Aquaero 6 XT & Octo
PSU:  EVGA 1200 P2
Monitor:  LG 48" UltraGear OLED 4k

 
#4
Sovexe
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Re: Brand new EVGA 980 FTW - screen goes black and PC completely locks up 2015/05/15 16:20:18 (permalink)
Methodical2
To save you a whole lot of time and swearing fits, just down clock by -100mhz and then run the card and if it runs fine, call EVGA.  Don't waste your time (learn from us pioneers that have been there).  It should run without having to resort to any fancy tricks or settings.  Those things should enhance performance, not make it work.




I actually am going through amazon but they are going to mail me a replacement at no cost :) it appears the card is unstable at it's stock clock
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Methodical2
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Re: Brand new EVGA 980 FTW - screen goes black and PC completely locks up 2015/05/15 21:04:58 (permalink)
Sovexe
Methodical2
To save you a whole lot of time and swearing fits, just down clock by -100mhz and then run the card and if it runs fine, call EVGA.  Don't waste your time (learn from us pioneers that have been there).  It should run without having to resort to any fancy tricks or settings.  Those things should enhance performance, not make it work.




I actually am going through amazon but they are going to mail me a replacement at no cost :) it appears the card is unstable at it's stock clock


Go with the 980 SC if you can.

"Never be afraid to try something new. Remember, amateurs built the Ark, professionals built the Titanic"
 
BlackE
Case:  Caselab Magnum STH10
MB:  Asus X670E Hero
CPU:  Ryzen 9 7950x (EK-Quantum Vector²)
GPU:  Asus 4090 TUF OC (EK-Quantum Vector²)
Memory:  G.Skill Trident Z5 Neo DDR5 (6000 @64gb)
Storage:  WD M.2 NVMe 2TB (OS), 2x4TB (Photography), 1TB (Games)
Fan Controllers: Aquacomputer Aquaero 6 XT & Octo
PSU:  EVGA 1200 P2
Monitor:  LG 48" UltraGear OLED 4k

 
#6
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