easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Finally got around to setting my new pc up yesterday and I am noticing the network adapter kept dropping randomly. Updated bios, updated the I219-v intel drivers ( driver version 12.18.8.9 / date 1/24/19 ) and still does it. It happens randomly. Can go an hour without a drop then I can have a drop every 5 minutes. I plugged in a USB network adapter I had laying around and ran it for a few hours with zero connection issues. All I can think is there are some settings I may have overlooked in the bios? Or even with the adapter properties? Got speed and duplex set to Auto Neg. Any ideas? Edit: It just dropped after about 10 minutes, soon as i posted this Ok went and ran a speed test. Was getting my typical 100 down but the upload was below 10. I plugged in the USB eth adapter. Got my typical 100 down but my upload was at 100. I have a 100/100 connection. So there is definitely something going on with the onboard ethernet
post edited by easedel - 2019/03/21 11:48:02
|
bcavnaugh
The Crunchinator
- Total Posts : 38977
- Reward points : 0
- Joined: 2012/09/18 17:31:18
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: z390 ftw - ethernet dropping?
2019/03/21 11:14:08
(permalink)
Do you have it set to allow to Sleep?
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 11:16:09
(permalink)
bcavnaugh
Do you have it set to allow to Sleep?
Nope. Went into properties and unchecked the "allow the computer to turn off this device to save power" in the power management tab
|
bcavnaugh
The Crunchinator
- Total Posts : 38977
- Reward points : 0
- Joined: 2012/09/18 17:31:18
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: z390 ftw - ethernet dropping?
2019/03/21 11:47:31
(permalink)
What Cable are you using Cat 5 5e or 6? Test with a different Cable What is the OS set to for Power? Is you network set on a Schedule or on demand? Using Jumbo Frames? What Modem or Switch or Router are you plugged into?
post edited by bcavnaugh - 2019/03/21 11:49:56
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 11:49:30
(permalink)
bcavnaugh
What Cable are you using Cat 5 5e or 6?
Test with a different Cable
What is the OS set to for Power?
Cat 5 I don't have another cable set up to reach the router. OS set to for power? No idea what you mean. But I ran a speed test. I have a 100/100 fios connection. Was getting my typical 100 down but the upload was below 10. I plugged in the USB eth adapter. Got my typical 100 down but my upload was at 100. So its either something wrong with the eth port on the mobo or with the intel drivers for it. Is you network set on a Schedule or on demand? On demand I guess? Typical home network Using Jumbo Frames? No idea what that is What Modem or Switch or Router are you plugged into? TP Link Archer c9
post edited by easedel - 2019/03/21 11:52:34
|
bcavnaugh
The Crunchinator
- Total Posts : 38977
- Reward points : 0
- Joined: 2012/09/18 17:31:18
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: z390 ftw - ethernet dropping?
2019/03/21 11:50:56
(permalink)
You should be running at 1000 not 100 Speed Tests mean nothing on your Local Network and only applies to the Connection to the Internet. If this is the case then you need to Hard set your Settings or get a 1000 Router/Switch. AC1900 Wireless Dual Band Gigabit Router Archer C9 so you are running 1000 on you home network. Are you static IP or DHCP on IP 4 and IP 6? Is the Firmware up to date? https://www.tp-link.com/us/support/download/archer-c9/#Firmware "OS set to for power? No idea what you mean." Power Management on Windows 10. "On demand I guess?" Then Set to Always On.
post edited by bcavnaugh - 2019/03/21 11:58:57
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 12:05:51
(permalink)
bcavnaugh
You should be running at 1000 not 100 Speed Tests mean nothing on your Local Network and only applies to the Connection to the Internet.
If this is the case then you need to Hard set your Settings or get a 1000 Router/Switch.
AC1900 Wireless Dual Band Gigabit Router Archer C9 so you are running 1000 on you home network.
Are you static IP or DHCP on IP 4 and IP 6?
"OS set to for power? No idea what you mean." Power Management on Windows 10.
"On demand I guess?" Then Set to Always On.
AC1900 Wireless Dual Band Gigabit Router Archer C9 so you are running 1000 on you home network. - The router IS capable of that if I ever upgrade my internet but as of now I only have a 100mbps up & down connection. Didn't have a need to fork out cash for a 1000. Are you static IP or DHCP on IP 4 and IP 6 - DHCP on ip4, don't believe FIOS does ip6 yet Power is set to balanced. On a desktop, never bothered to adjust that to high performance. But there has to be an issue somewhere either with the eth port of the intel drivers. Using the adapter shows that. Yes firmware up to date on the router too Using eth port - disconnects randomly, slow upload speeds Using USB eth adapter - no disconnects, normal speeds
|
bcavnaugh
The Crunchinator
- Total Posts : 38977
- Reward points : 0
- Joined: 2012/09/18 17:31:18
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: z390 ftw - ethernet dropping?
2019/03/21 12:14:18
(permalink)
Between your Computer and the AC1900 Wireless Dual Band Gigabit Router Archer C9 you should be running 1000 or Gigabit. This is all I am saying. Your Interned Speed has nothing the do with the connection between the computer and your Router that is. Do you have a different Network Cable to test with? Also test on a different Port on the Router.
post edited by bcavnaugh - 2019/03/21 12:16:32
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 12:16:03
(permalink)
Oh as for jumbo frames, apparently its not supported as its not listed anywhere in the "advanced" tab in the ethernet properties. There is a "jumbo packet" with the value set to disabled. As for another cable. No I do not. Have the cable ran through a wall and 2 floors down to the router. Would have to unhook the computer and bring it down there.
post edited by easedel - 2019/03/21 12:19:42
|
bcavnaugh
The Crunchinator
- Total Posts : 38977
- Reward points : 0
- Joined: 2012/09/18 17:31:18
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: z390 ftw - ethernet dropping?
2019/03/21 12:17:35
(permalink)
easedel
Oh as for jumbo frames, apparently its not supported as its not listed anywhere in the "advanced" tab in the ethernet properties. There is a "jumbo packet" with the value set to disabled.
Enable it and test with Jumbo Frames Enabled. 1500 is the Default. You should also update your Network Cable to Cat 5e or 6. And make sure it is a straight through cable and NOT a Crossover Cable.
post edited by bcavnaugh - 2019/03/21 12:20:14
|
bcavnaugh
The Crunchinator
- Total Posts : 38977
- Reward points : 0
- Joined: 2012/09/18 17:31:18
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: z390 ftw - ethernet dropping?
2019/03/21 12:21:02
(permalink)
Is this "USB eth adapter." Wired or Wireless?
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 12:21:59
(permalink)
bcavnaugh
easedel
Oh as for jumbo frames, apparently its not supported as its not listed anywhere in the "advanced" tab in the ethernet properties. There is a "jumbo packet" with the value set to disabled.
Enable it and test with Jumbo Frames Enabled. 1500 is the Default.
You should also update your Network Cable to Cat 5e or 6.
And make sure it is a straight through cable and NOT a Crossover Cable.
Just double checked and the cable is 5e, dunno why i thought just 5. As for jumbo packet, has two settings 9014 bytes and 4088 btyes. Go with with 9k? The adapter is wired. Its a USB 3.0 to Gigabit Ethernet Network Adapter
post edited by easedel - 2019/03/21 12:26:37
|
bcavnaugh
The Crunchinator
- Total Posts : 38977
- Reward points : 0
- Joined: 2012/09/18 17:31:18
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: z390 ftw - ethernet dropping?
2019/03/21 12:25:58
(permalink)
Cable is ok then, but it would not hurt to test with another.
No one has Posted about any Network issues on the Z390.
If in the Device Manager you right click on the Adaptor and click update driver does it update?
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 12:27:19
(permalink)
bcavnaugh
Cable is ok then, but it would not hurt to test with another.
No one has Posted about any Network issues on the Z390.
If in the Device Manager you right click on the Adaptor and click update driver does it update?
Already up to date.
|
bcavnaugh
The Crunchinator
- Total Posts : 38977
- Reward points : 0
- Joined: 2012/09/18 17:31:18
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: z390 ftw - ethernet dropping?
2019/03/21 12:28:14
(permalink)
easedel
bcavnaugh
Cable is ok then, but it would not hurt to test with another.
No one has Posted about any Network issues on the Z390.
If in the Device Manager you right click on the Adaptor and click update driver does it update?
Already up to date.
It tells you this when you check? What OS and Version are you Running? Is this a Fresh OS Install on this Motherboard??????????? Are the Chipset Drivers Current? Intel® Chipset Driver for Windows Version: 10.1.17903.8106 (Latest)
post edited by bcavnaugh - 2019/03/21 12:33:44
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 12:32:42
(permalink)
bcavnaugh
easedel
bcavnaugh
Cable is ok then, but it would not hurt to test with another.
No one has Posted about any Network issues on the Z390.
If in the Device Manager you right click on the Adaptor and click update driver does it update?
Already up to date.
It tells you this when you check?
Yep Fresh install too. Just put it together yesterday. Win 10 64x Double checking the intel chipset
post edited by easedel - 2019/03/21 12:35:40
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 12:46:52
(permalink)
Yep drivers all up to date. Version 1809 & OS build 17763.379
I am going to run pingplotter for the rest of the day to keep track of how many times I drop
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 31005
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Folding for the Greater Good
- Status: online
- Ribbons : 122
Re: z390 ftw - ethernet dropping?
2019/03/21 12:48:40
(permalink)
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 12:54:30
(permalink)
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 31005
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Folding for the Greater Good
- Status: online
- Ribbons : 122
Re: z390 ftw - ethernet dropping?
2019/03/21 12:56:19
(permalink)
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 13:19:33
(permalink)
Yes I'm using FiOS and we'll gonna have to put this on pause as I can't get the pc to boot. Getting 5 beeps and a d6 error code and no display detected. Had issues like this trying to set this up yesterday. D6 errors, 7f errors. Expect typos as I'm using a phone to post so autocorrect will screw me lol
post edited by easedel - 2019/03/21 13:31:14
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 31005
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Folding for the Greater Good
- Status: online
- Ribbons : 122
Re: z390 ftw - ethernet dropping?
2019/03/21 13:28:20
(permalink)
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 13:47:41
(permalink)
I will give that file a shot above. I gotta update my bios again now since I had to reset it and replace my vid card I was using. So give me a bit
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: z390 ftw - ethernet dropping?
2019/03/21 14:08:08
(permalink)
Sometimes the newest drivers aren't the best. I would try some older ones too.
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 14:29:03
(permalink)
I tired that above setting and I already had a disconnect within the past 5 minutes. ( make that 2 in the past 15 minutes ) I just seem to be having more issues then I should. From taking near 10 hours just to get this thing up and running in the first place battling with error codes ( d6, 7f, no display ) then dealing with this, then getting error codes a half hour ago to where i had to replace my old EVGA GT 450 vid card ( which was working fine and yes i know that card with this board and a 9600k is kinda dumb lol ). I just think something is wonky with my board OT I could put in a request to RMA the video card too since its under warranty but I know it would probably work fine for the tech guys.
post edited by easedel - 2019/03/21 14:31:47
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 14:51:22
(permalink)
Well I went with a previous version of the I219v drivers and same thing. I am about to just reinstall windows completely again and see how that goes. If that does nothing then I guess I have to put an RMA request in for the board.
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/21 16:22:53
(permalink)
Just did a complete reinstall of windows and...still doing it. I have no choice but to RMA this board do i? Edit: Going to set this up tomorrow with a different cable, might just be weird crimp on the connecter on the cable
post edited by easedel - 2019/03/21 17:09:35
|
GGTV-Jon
FTW Member
- Total Posts : 1813
- Reward points : 0
- Joined: 2017/11/25 14:11:43
- Location: WA, USA
- Status: offline
- Ribbons : 19
Re: z390 ftw - ethernet dropping?
2019/03/22 12:17:25
(permalink)
Random thought while glancing over this thread, what speed is the USB adapter? 10/100 or gigabit? Also, inspect the lan port on the board and make sure there is not a bent connector wire in the socket
post edited by GGTV-Jon - 2019/03/22 12:19:51
|
easedel
New Member
- Total Posts : 57
- Reward points : 0
- Joined: 2007/11/22 09:44:03
- Location: Philly
- Status: offline
- Ribbons : 0
Re: z390 ftw - ethernet dropping?
2019/03/22 13:16:35
(permalink)
GGTV-Jon
Random thought while glancing over this thread, what speed is the USB adapter? 10/100 or gigabit?
Also, inspect the lan port on the board and make sure there is not a bent connector wire in the socket
Gigabit. Actually a nice adapter. I checked the port to make sure there wasn't any dust and things like that in it. Looked clean. Pins looked fine too. I found an older set of drivers for the I219v from 12/27/2017 ( driver version 12.17.8.9 ) and was toying around in the adapter settings ( which is different then the newer drivers ). Unchecked the energy "efficient ethernet setting" in the power management tab and so far so good. Was running last night without a problem. Running today so far without a problem. In the newer driver set, I tried doing the same thing before but the adapter would disable itself after unchecking that. So if this problem pops up for anyone else using the FTW board, since the Dark using a different NIC, first thing to do is uncheck that "efficient ethernet setting"
Attached Image(s)
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: online
- Ribbons : 199
Re: z390 ftw - ethernet dropping?
2019/03/22 13:17:38
(permalink)
Older drivers ftw. 
|