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Hot!v1.0.21.0 Update broke my Z15

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OrBy_
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2022/10/22 10:19:15 (permalink)
Z15 with Unleash RGB v1.0.21.0 updated to firmware v1.38
 
Now every time I power on - the keyboard lights up but I have to unplug and re-plug the keyboard from my hub before windows will detect any key presses.
 
After this and the stupid de-bounce issues you were having a few versions back - can you please start actually TESTING these updates before you deploy them and allow us to roll back if needed?
#1

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    andychuzhu
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    Re: v1.0.21.0 Update broke my Z15 2022/10/25 11:16:43 (permalink)
    me too 
    #2
    ukilledmypatience
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    Re: v1.0.21.0 Update broke my Z15 2022/11/03 06:50:55 (permalink)
    After installation of Unleash v1021 the firmware update failed and RGB is gone. Not a single led is lit.  More worse, Unleash and firmware updater doesn't recognize the keyboard anymore.
     
    Any chance to get this fixed ?
    #3
    kenji187
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    Re: v1.0.21.0 Update broke my Z15 2022/11/03 23:42:41 (permalink)
    Version 1.0.21 is problematic.
    Prompted  for X17 mouse firmware update and stuck forever and bricked the mouse. 
    Had to find removal tool in forum and modded the script to make it work. 
     
     
    Was able to manually updated it but now same thing happened to my Z20 keyboard.
    Reverted to 1.0.20 and found firmware was gone along with all features and settings. 
     
    Please help. 
    post edited by kenji187 - 2022/11/03 23:52:20
    #4
    Hoggle
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    Re: v1.0.21.0 Update broke my Z15 2022/11/04 00:36:38 (permalink)
    I haven’t ran into problems myself but I am using a Z20 and X20. Are others using a hub or are they going straight to the PC?

    Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
     
     
    #5
    ukilledmypatience
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    Re: v1.0.21.0 Update broke my Z15 2022/11/04 08:54:51 (permalink)
    My keyboard is plugged to pc. No hub or such. I used a second rig and downloaded Unleash 10150. Firmware update did fine. All lit and features do as expected. I suspect my old board to cause these problems on usb.
    #6
    kenji187
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    Re: v1.0.21.0 Update broke my Z15 2022/11/04 14:02:03 (permalink)
    I might have found the error. I manually unzip the self-unzip exe file and it reported error.
    Downloaded the Win11 64 version even though I'm on Win10, uninstalled old version, restarted PC, installed new, and it worked. 
    Updated to new firmware without issue. 
     
    #7
    EVGATech_JaesonW
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    Re: v1.0.21.0 Update broke my Z15 2022/11/04 14:26:13 (permalink)
    Thanks, we're looking into it!

    EVGA Customer Service Manager
    Have a moment? Please rate our service 
    #8
    EVGATech_JaesonW
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    Re: v1.0.21.0 Update broke my Z15 2022/11/04 14:45:09 (permalink)
    Note that the Win10 and Win11 downloads link to the same file, so it's not something wrong with the file. I suspect it's not liking installing over the old version, and uninstalling the old version first is what fixed it.

    EVGA Customer Service Manager
    Have a moment? Please rate our service 
    #9
    karlmayer
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    Re: v1.0.21.0 Update broke my Z15 2022/11/13 09:44:17 (permalink)
    I have the same problem as the OP. I use a Cable Matters 4 Port USB 3.0 Switch Hub and now every time I boot, I have to switch inputs, i.e. disconnect/reconnect the keyboard, for it to work. Also, when switching inputs, the keyboard occasionally becomes disconnected. I had no problems with my Z15 prior to Unleash RGB v1.0.21.0 & firmware v1.38.
    #10
    tmaeller
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    Re: v1.0.21.0 Update broke my Z15 2022/11/20 09:02:34 (permalink)
    EVGATech_JaesonW
    Thanks, we're looking into it!

    Four weeks and still no fixed version? I can see why v1.0.20.0 is pinned and not 1.0.21.0, but the update check from older versions of the software suggest 1.0.21.0. That's... unfortunate. This is the kind of thing that makes me check the forum before ever attempting an upgrade.
     
    #11
    Hexadecimus
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    Re: v1.0.21.0 Update broke my Z15 2022/12/04 13:53:24 (permalink)
    Still no fix?

    I'm still havinng horrible debounce/double keypress issues.  What's the last known working firmmware and how do I force a rollback?

    I don't even care about llights, etc. I NEED to have mmy keyboard working properlly for work.  This is atrociouss and unacceptable!
    #12
    OrBy_
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    Re: v1.0.21.0 Update broke my Z15 2022/12/07 19:50:25 (permalink)
    EVGATech_JaesonW
    Thanks, we're looking into it!


    Over a month and still busted... LET US ROLL BACK TO PRE 1.38 FIRMWARE - IT WORKED FINE...
    #13
    karlmayer
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    Re: v1.0.21.0 Update broke my Z15 2022/12/09 07:40:38 (permalink)
    Not be flippant, but what does "looking into it" mean? I'm unplugging & plugging my EVGA keyboard in daily to make it work. It's very disappointing there isn't better communication, as well as a method of rolling back broken firmware. As things stand, I would not recommend an EVGA keyboard to anyone.
    #14
    worthgarian
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    Re: v1.0.21.0 Update broke my Z15 2022/12/19 19:03:05 (permalink)
    Exact same thing happened to me. I have been trying to roll back to a previous firmware but I can't seem to find the software that would allow it. My friend who bought the same Z15 keyboard at the same time as I last summer has the same issue. He was telling me about it but he didn't know it was from the firmware upgrade and he thought something was wrong with his computer. Now this happens to me and it is really annoying.
    #15
    OrBy_
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    Re: v1.0.21.0 Update broke my Z15 2022/12/19 19:15:19 (permalink)
    I suggest anyone having this issue open a case with support - they don't seem to be taking it seriously...
    I opened a case and this was the last response I got:
     
    ---
    Hello,

    Thank you for reaching out. I have forwarded this information to our Product Management team to see if we can reproduce the situation and include the fix in a future patch. I'm also going to be checking on whether a replacement will resolve the issue or not. Please allow 1-3 business days for the team to get back to me with additional information.

    Regards,
    EVGA
    ---
     
    That was 5 days ago...
    #16
    karlmayer
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    Re: v1.0.21.0 Update broke my Z15 2022/12/21 10:00:11 (permalink)
    I've also filed a case with support. The reply I received was a recommendation to install an older version of Unleash RGB. This was not helpful, since previous versions will not flash an older firmware (as far as I know).
    #17
    Hexadecimus
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    Re: v1.0.21.0 Update broke my Z15 2022/12/21 16:28:46 (permalink)
    The response I received is bellow.  Basiccally there is no ssolution and those of us who relly on typing for daily work at > 120 wpmm are screwed and are reduced to not onlly < 40 wpm but a disrupted train of thought and a llot of frustration. I've tried both my originall keys and replacements.  The problem seems to be with the keyboard itselff.

    EEveryone needs to complain here and file a ticket.  This is unacceptable.  I wonder what Gamers Nexus would think of this debacllle ongoing and unresolved with no solutions in sight, not even a temporary band-aid like a firmware rollback tooll that would lilterally take onlly a couple of hours to code at most.

    EVGA was my go-to after BFG Tech folded up, but this is beyond inexcusable. Months with basically no response except stringing us along beyond return periods.  This is reprehensible.

    Ticket response:
     
    Hello,

    Thank you for reaching out and sorry to hear you are having issues with your keyboard. Unfortunately there is no way to rollback a firmware on these devices. I have passed this information and forum post along to our product management team to ensure that we are currently working on a fix. It can typically take them 1-3 business days to get back to us with an update, in which we will report back to you with our findings. If you do not hear from us within that time frame, please feel free to reach back out to us and we would be happy to assist further.

    Please feel free to reach out if you have any further questions or concerns.

    Regards,
    EVGA
    post edited by Hexadecimus - 2022/12/21 16:32:38
    #18
    worthgarian
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    Re: v1.0.21.0 Update broke my Z15 2022/12/24 11:56:54 (permalink)
    I opened a ticket on the same issue. This is the response I got. Ticket was deemed solved after that.
    Hopefully Hexadecimus will have an update in the new year. I'm really irritated by this defect as I really liked this keyboard.
     
    -----------------------------------------------
     
    Thank you for reaching out and sorry to hear you are having issues with your Keyboard. We have sent this information to our product management team to pass along to our programmers to get this resolved in a future update. Unfortunately there is no way to rollback the firmware at this time. 

    We apologize for the inconvenience, and thank you for your patience as we get this resolved. If you would like to inquire about an update on the firmware status, please feel free to reach back to us and we would be happy to assist further.

    Regards,
    EVGA
    #19
    Hexadecimus
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    Re: v1.0.21.0 Update broke my Z15 2022/12/29 11:48:43 (permalink)
    worthgarian
    Hopefully Hexadecimus will have an update in the new year.


    They didn't even make an effort to respond to me, so I fired back a pretty critical response.  A revision to the updater or packaging a new one to allow roll-backs (say with a prior version bug disclaimer) would take less than an hour.

    There's no reason whatsoever to not be in communication with the public about this problem, what they plan to do, and what their timeframe looks like for it.  None.  Zero.  I could do it myself if I had the source code and firmware.  This is unacceptable in every way.
    #20
    onemoar
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    Re: v1.0.21.0 Update broke my Z15 2023/01/03 14:25:56 (permalink)
    there is no reason there fwupdater can't rollback the firmware its a STM microcontroller
    at worst you need to be in bootloader mode 
    #21
    worthgarian
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    Re: v1.0.21.0 Update broke my Z15 2023/01/05 12:22:43 (permalink)
    I definitely agree that the lack of resolution with a bug caused by firmware is unacceptable. 
     
    Gamers Nexus does seem to have had a good amount of coverage and conversation with EVGA as it left the video card market. I think it would be valid to suggest this discussion topic seeing as there is no resolution in sight. 
     
    EVGA at the very least should remove the firmware 1.38 to avoid more of their users being plagued with the problem in the meantime.
     
     
    #22
    EVGATech_ChrisB
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    Re: v1.0.21.0 Update broke my Z15 2023/01/05 15:26:01 (permalink)
    **UPDATE 1/18/2023**
     
    Hi Everyone,
     
    Thank you for your patience and please update your Unleash RGB software to receive our latest firmware V1.40.
     
    https://www.evga.com/support/download/
     
    Unleash RGB 1.0.22.0
     
    If you should continue to need additional support then please contact our technical support at:  1-888-881-3842 Option 1 (Monday - Friday 9AM - 6PM PST) or by email at: Support@EVGA.com.
     
    ________________________________________
    Original Post:
     
    I apologize for any inconvenience caused and thank you for your patience as we have made a special firmware to help with these concerns with the Z15 Keyboard.
     
    I have emailed version 1.39 to everyone above that sites concerns with a Z15 and if I missed anyone or if you did not post, but have run into a similar concern, then please email me at cbencivenga@evga.com.  
    post edited by EVGATech_ChrisB - 2023/01/18 17:47:16



    #23
    worthgarian
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    Re: v1.0.21.0 Update broke my Z15 2023/01/05 17:04:08 (permalink)
    Awesome thanks for the email Chris !
     
    I have successfully applied the update 1.39 you sent me and although I sometimes would still get some odd BIOS/UEFI 'Keyboard not detected' messages at startup, I could still get into the BIOS/UEFI by pressing a key. And once entering Windows my keyboard was detected right away without needing several plugging and unplugging. This is a clear improvement and I'm really happy with your assistance !
    #24
    EVGATech_ChrisB
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    Re: v1.0.21.0 Update broke my Z15 2023/01/05 17:58:06 (permalink)
    I am glad to hear that it helped.  I am not sure for the UEFI error as you would assume it wouldn't work to enter the BIOS if not detected.
     
    I have sent over your feedback to our product team to look into as well.
     
    worthgarian
    Awesome thanks for the email Chris !
     
    I have successfully applied the update 1.39 you sent me and although I sometimes would still get some odd BIOS/UEFI 'Keyboard not detected' messages at startup, I could still get into the BIOS/UEFI by pressing a key. And once entering Windows my keyboard was detected right away without needing several plugging and unplugging. This is a clear improvement and I'm really happy with your assistance !







    #25
    karlmayer
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    Re: v1.0.21.0 Update broke my Z15 2023/01/05 18:23:10 (permalink)
    So far, 1.39 is working for me as well. I use my keyboard in conjunction with a Cable Matters 4-port USB 3.0 switch. I'm back to switching between PCs without a lag in the keyboard connecting, and I haven't had any disconnection issues yet. Thank you very much, Chris.
    #26
    Hexadecimus
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    Re: v1.0.21.0 Update broke my Z15 2023/01/08 11:54:21 (permalink)
    This has fixed my disconnection issue on my hub as well, and the keyboard seems to reconnect faster.  It's a Unitek 3.0 6-port with ethernet. Key debouncing seems to be fixed but I'll need to do more testing on the different polling rates.
     
    Thanks, Chris.
    #27
    onemoar
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    Re: v1.0.21.0 Update broke my Z15 2023/01/14 00:38:47 (permalink)
    No problems here on 1.39
    a full change log might be nice
     
    #28
    necromode
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    Re: v1.0.21.0 Update broke my Z15 2023/01/17 16:38:27 (permalink)
    My little contribution:
    EVGA Z15 firmware downgrade patcher based on: h.t.t.p.s://forums.evga.com/FindPost/3551775
    h.t.t.p.s://easyupload.io/w1cqd2   (delete dots of https)
    evga.z15.firmware.downgrade.patcher.zip
    post edited by necromode - 2023/01/17 17:21:27
    #29
    Hexadecimus
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    Re: v1.0.21.0 Update broke my Z15 2023/01/18 07:13:00 (permalink)
    I had reconnection problems again ttoday when resuming from suspend/sleep using Windows 10 as well as occasional double keystrokes in the meantime despite swapping key switches.  I'll continue swapping key switches to see if the problem follows the keys or the location on the board, but I can't consider this problem resolved in full.
    #30
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