iride4u
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Here is the responce that I got from Silverstone . About three weks ago my power supply would shut down when ever I ran OCCT< Furmark, Prime95 etc. I called thier tech support and the person who answered the phone said that the PSU only had 3 rials not the 8 that are advertized. I did not get to test it due to 191.07 problems until last Saturday. I had just installed a new E760 and 2 295 co-ops checking to make sure that everything was OK I left the plexi glass side panel off the computer. When I installed the panel it touched one of the Power wires to the video cards and the case filled with smoke. Both the mainboard and 1 295 co-op were burned and unrepairable. Here is the responce from Silverstone. Hi Spencer , EVGA Taiwan have our ST1500 , so EVGA should test ST1500 with more high-level system configuration . 1500w power supply is enough to boot your system configuration list , ST1500 have Over Current Protection Over Power Protection Over Voltage Protection You can refer below wesite [link=http://www.extreme.outervision.com/PSUEngine%3C/a%3E%3C/font%3E]http://www.extreme.outerv...ine%3C/a%3E%3C/font%3E[/link] We sugget you do not take apart panel or touch cable when system is running , it will cause system short circuit . Best Regards, Noel Kuo SkyPe:SSTNoeL Tel:886-2-8228-1238 ext 824 SilverStone Technology Co., Ltd. From: Spencer D. Chapin Sent: Wednesday, November 11, 2009 11:11 PM To: 'noel' Subject: RE: Silverstone Strider 1500 Hi Neal Here is my system configuration. EVGA E-760 Classified i7 920 DO 2 EVGA 295 Co-op Hauppauge 2250 TV Tuner 2 OCZ vertex is Raid 1 Corsair Dominator GT 2000 C7 new build Windows 7 Ultimate Corsair HX1000W single water loop I have no plans to test this system outside of the case. The motherboard and the video card were burned badly at the PCI-E slot All the traces are burned off the Video card at the PCI-E slot. The only way that I would put this power supply in another system is if someone would pay for the damage. The motherboard and video cards were new from EVGA prior to the install. Earlier when I ran OCCT GPU test the computer would crash after 1/2 an hour and would not restart until the computer had cooled for about 20 minutes. That was with a i7 975, E-759 Classified and 2 295+s. At that time I called EVGA and they said to try another PSU. I called your tech support and they said that nothing was wrong and to keep using the PSU. I am just starting to test the new parts and have not even started to optimize the bios yet or install anything other than the very basic programs. From: noel Sent: Tuesday, November 10, 2009 11:09 PM To: 'Spencer D. Chapin' Subject: RE: Silverstone Strider 1500 Hi Spencer , Would you please run OCCT CPU or GPU without chassis . How many 295 co-op in your system ? 2pcs or 4pcs ? Kindly noted , when power supply overload , It can not boot (means start protect Mechanism) Or you can list detail pc configuration and interior photo that we can test again If you have any question , please be free to let us know Best Regards, Noel Kuo SkyPe:SSTNoeL Tel:886-2-8228-1238 ext 824 SilverStone Technology Co., Ltd. From: Spencer D. Chapin Sent: Monday, November 09, 2009 1:53 PM To: support@silverstonetek.com Subject: Silverstone Strider 1500 I have a 1500 that has been giving me problems for about a month. Original problem when running OCCT CPU or GPU tests the computer would shut down after 10 to 15 minutes. A second problem that I saw was when I installed the side cover or removed the side cover the video cards would shut down. The side cover is plexi glass. Today after installing Windows and a few other programs I replaced the side cover. As it touched the cables going to the video cards the case filled with smoke. The top 295 co-op and the motherboard are both burnt up. I feel that this power supply has had problems since I purchased it from Newegg but since it was supposed to be powerfull enough to run my system. I overlooked the problem except for one call to your tech support who told me that the power supply only had 3 12 volt rails and that all I needed to do was hook up each 8 pin connector to a rail and share the last 2 6 pin connectors on the last rail using different cables. Now today I have $1000.00 of burnt up equipment and maybe more as well as a power supply that will never get anywhere near my computer again. Needless to say I am not a happy camper
post edited by iride4u - 2009/11/11 21:12:36
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luv2increase
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Re:Warning about Silverstone Strider 1500
2009/11/11 21:48:11
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It appears as thought they don't speak English and are using some sort of translation software. I won't ever do business with them, and I'll remember to never recommend that PSU again. I think I did to a few peeps on this forum before. Sorry about your luck
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XrayMan
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Re:Warning about Silverstone Strider 1500
2009/11/11 21:51:14
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Thermaltake Toughpower 1200W FTW!!!
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merc.man87
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Re:Warning about Silverstone Strider 1500
2009/11/12 04:02:34
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nateman_doo
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Re:Warning about Silverstone Strider 1500
2009/11/12 05:54:28
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How did installing the side panel of your case short stuff out? I am sure stranger things have happened. I dropped those 109.7 drivers with the quickness. Sorry to hear about your losses. May i suggest returning it? is it too late to return?
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/12 06:55:57
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Fiius
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Re:Warning about Silverstone Strider 1500
2009/11/12 08:27:13
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hey iride4u, It seems like you contacted the Silverstone main office in Taiwan given the rough English. Try the US or European offices instead; SilverStone Technology Inc. 13626 Monte Vista Ave. Unit #A, Chino, CA 91710 For Support Questions (English/ Español): usasupport@silverstonetek.com USA Tel: + 1-909-465-9596 Fax: + 1-909-465-9569 Office Hour: 08:30 to 17:30 PST (GMT-08:00) SilverStone Technology GmbH Brandstücken 43, D-22549 Hamburg, Germany Hours of business: 8:30 -17:30 For technical support: support@silverstonetek.de I've had a very good experience with my Silverstone Strider 750W - hopefully they make this right for you and you will be willing to try a Silverstone PSU again. ~Fus
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/12 11:24:37
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This started with a call to the US branch when the PSU started locking up any time I tried to run OCCT or Prime. I was told at that time that it was the way that I was setting up my computer and could not be a problem with the PSU.
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General Iroh
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Re:Warning about Silverstone Strider 1500
2009/11/12 11:41:14
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Man i'm sorry you've had such a rough time with your psu. I always thought silverstone made good products. I rarely see a bad review of their products and I even have a 700w strider myself. I hope you get this matter resolved asap. Best of luck man.
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MmmmmisterCrow
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Re:Warning about Silverstone Strider 1500
2009/11/12 12:15:58
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Maybe threaten to report them to the BBB? Sometimes that gets them to take responsibility...
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kaninja
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Re:Warning about Silverstone Strider 1500
2009/11/12 15:30:04
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Show them this post. They may see that this forum is visited by thousands of enthusiasts every year......the very people that might buy such a PSU. They might want such a thread to have a positive outcome for the customer.
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/12 17:20:18
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Here is a update. Today I called Silverstone again today. When I asked why they printed on the box that the PSU has 8 12 volt rails, but their techs say that there are only 3 rails the person on the phone said that it has 3 dedicated 12 volt rails for the Video cards. I then read the E-Mail responce that I got from Taiwan and explained the problems that I have had. He implyed that my case is too small. He also suggested that all warranty be handeled through EVGA Taiwan. I told him that EVGA was not at fault here (we argued) He finaly agreed to let me fill out a RMA request that was sent in today, no responce yet.
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voklskier4452
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Re:Warning about Silverstone Strider 1500
2009/11/13 08:02:12
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Hope you get to RMA the thing, sad to a company that generally makes such good products failing so hard
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Afterburner
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Re:Warning about Silverstone Strider 1500
2009/11/13 08:12:06
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WOW..... You always take very good care of your parts and ask before doing. That is even evident in this thread. You called and asked.... Now it hurt components??? Not good. I feel for you "Ride"..... I hope they do the right thing, and you dump that sucker off on fleabay.....
post edited by Afterburner - 2009/11/13 13:10:09
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/13 08:28:31
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They aproved the RMA but do not want the cables to be sent in, even though the Taiwan tech said that it could be the cables. I sent an e-mail questioning there reasoning. When I get the replacement back it will be sold on E-Bay. I will not post it on EVGAs forums as I dont want someone here stuck with what could possibly be a bad unit in the future. Update; Called Silverstone yesterday and they said that the reason they did not want the cables was so I would not have to rewire the case. The cables and the stinky PSU are on the way to Silverstone. The lovely smell of burnt electronics.
post edited by iride4u - 2009/11/14 05:45:20
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/17 13:28:21
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No update from Silverstone but you can also add a 975 CPU to the list of trashed parts. The cost of a bad PSU is now over $2500.00
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SirJamesDTech
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Re:Warning about Silverstone Strider 1500
2009/11/17 15:59:17
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It's probably bumped above small claims court now. Go after em
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/17 16:31:21
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Intel is warranting the CPU and I hope to hear something from Silverstone about the PSU late this week. I am still out a 295 co-op and a E-760. When I calculate the damage I am thinking of the total damage. I will still lose over $1000.00 out of pocket. I think that the big problem here is that Silverstone knows that they could have a problem with there PSU cables and has not done anything about it. What would have happened if I had a steel case without a window.
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8IronBob
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Re:Warning about Silverstone Strider 1500
2009/11/17 16:36:26
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Good choice going with Corsair, definitely a brand of PSU that will last a heck of a lot longer than that PSU you had trouble with. I hardly choose any other brand of PSU than Corsair at this point, and going modular is definitely a better way to go, imo...far more stable indeed.
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/17 17:05:32
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If in the future I find that I need more power I will Get a Mountain Mods case and use 2 Corsair PSUs.
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/23 15:20:42
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Update Silverstone recieved the PSU on 11/18. It is 11/23 and I have heard nothing at all from them.
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SirJamesDTech
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Re:Warning about Silverstone Strider 1500
2009/11/23 18:30:25
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I've been warning people who I see are about to get a Silverstone 1500W, and pointing them in the direction of this thread. So yeah keep us posted.
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/23 18:42:00
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Since Silverstone knew that they may have a problem with thier cables I turned them in to the CPSC and provided a link to this thread.
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whodaddy
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Re:Warning about Silverstone Strider 1500
2009/11/23 19:59:21
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I have a Strider 1K psu, Mine went south in less than 2 months of getting it. I called the US office and told them I heard a big pop and puff of smoke and it was dead. I asked for an RMA and heard nothing called again and they finally gave me a RMA to return it, and admitted they had a large batch with bad capacitors in them. I still have the replacement they sent and has been trouble free since. But I will not buy anything else from them again, you get a bad taste in your mouth after having that kind of service and disregard for making the mistake of buying one of their products. never again.
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/23 20:34:51
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If they send a new unit it will be sold on Flee-Bay as I will not sell it to anyone on these forums. I only sell known good items on this site.
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/26 09:38:48
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Latest update, Silverstone has had the PSU for over a week and still no response. This is beginning to look like the ASUS motherboard that ASUS lost. Just remember that almost anyone can do a good job if nothing goes wrong. It is when something goes wrong that allows a company to shine. Silverstone is clueless.
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johnksss
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Re:Warning about Silverstone Strider 1500
2009/11/26 16:45:42
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what the hell...an oh cheesey power supply taking out a whole "worth a lot of money system" damn that's stinks!!! toughpower 1200 + vga 650 FTW!
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/26 18:36:29
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The amazing is that they know that they have a problem with there cables and did not recall them. What idiots in this day, all they need is a house fire than someone will sue the company big time. If I had left the room how much damage would have been done.
post edited by iride4u - 2009/11/26 18:38:55
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johnksss
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Re:Warning about Silverstone Strider 1500
2009/11/26 18:39:11
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to say the least! so looking at their cables...what do you see?
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iride4u
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Re:Warning about Silverstone Strider 1500
2009/11/26 19:26:42
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