superino091
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hi, sorry my english. I use Google translate I wanted to know who I should send the email to receive instructions for the right of withdrawal to be reimbursed? but then a company like eva without support in Italian I had already sent an email to supportEU@evga.com enache through the website but I did not receive any reply
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MSim
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Re: right of withdrawal
2018/01/25 11:22:59
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I would give evga a phone call to get faster support.
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superino091
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Re: right of withdrawal
2018/01/26 03:06:10
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MSim I would give evga a phone call to get faster support.
support only English / German no italian support. Never seen a company as big as evga in europe without Italian support. and I must say that they are really slow. I will never buy an evga product again. I'm sorry for my English.
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the_Scarlet_one
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Re: right of withdrawal
2018/01/26 04:18:33
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What item do you have, how long have you had it, and what is the issue you are having?
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rjohnson11
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Re: right of withdrawal
2018/01/26 04:26:14
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I have forwarded this to EVGA EU
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rjohnson11
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Re: right of withdrawal
2018/01/26 04:57:38
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According to EVGA EU they responded yesterday to your query
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superino091
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Re: right of withdrawal
2018/01/26 06:00:29
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rjohnson11 According to EVGA EU they responded yesterday to your query
the email was invited to me a little while ago thanks for help
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_JeffP
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Re: right of withdrawal
2018/01/26 21:36:49
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Hello, (for anyone who has this question in the future) If you purchased it from our web store we will be happy to set up a return RMA for you; All you need to do is contact us and let us know that you wish to return the product. If you purchased it from some other store you will need to contact that store directly.
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superino091
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Re: right of withdrawal
2018/01/27 00:15:55
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shipping at my expense € 75 with UPS to ship to Germany. I understand that there is no evga center in Italy but at least meet the shipment. excuse my English
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_JeffP
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Re: right of withdrawal
2018/01/27 00:34:10
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I apologize, this is outlined in our store terms: https://eu.evga.com/storeterms.asp
10) Your obligations in case of withdrawalYou are obliged to send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are obliged to return the goods undamaged, in an “as-new” condition and as far as possible in the original packaging. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Combos and bundles including two or more items that must be purchased together to receive a discount will require that all items are returned for a refund.
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rjohnson11
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Re: right of withdrawal
2018/01/27 00:36:03
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superino091 shipping at my expense € 75 with UPS to ship to Germany. I understand that there is no evga center in Italy but at least meet the shipment. excuse my English
You can use any type of courier you wish so long as you have a proof of delivery but as the EVGA tech mentioned contact EVGA if you wish to return a product in Europe.
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superino091
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Re: right of withdrawal
2018/01/27 03:42:39
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EVGATech_JeffP I apologize, this is outlined in our store terms:
10) Your obligations in case of withdrawalYou are obliged to send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are obliged to return the goods undamaged, in an “as-new” condition and as far as possible in the original packaging. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Combos and bundles including two or more items that must be purchased together to receive a discount will require that all items are returned for a refund.
very right, but I did not think that a society like evga does not have a sorting center in Italy.
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