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problem with grx 780 classified

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charly kane
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2017/03/03 22:49:54 (permalink)
hi everyone
i have a problem with my 780 gti classified , i made a test with furmark , and as soon as i started the test , it gives me a black screen.
so i had to restart my computer , no other options.
and now the problem grows worse and worse , so i had to remove the card , i think she's dead
 
the worst part of it it's that i can't find the serial number anywher, i called the seller , he said me that it's under the backplate , i doubt that .
do you think that i have to unscrew all the screws to see the sn?
it seems a lot of work for nothing , and i think that the seller removed the sn and he doesn"t want to admit it..
 

he doesn"t have the bill so i have to find the sn , 
 
thanks y'all 
#1

11 Replies Related Threads

    XrayMan
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    Re: problem with grx 780 classified 2017/03/03 22:57:07 (permalink)
     
    Yes, the S/N is on the back of the card on a sticker.

                My Affiliate Code: 8WEQVXMCJL
     
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    #2
    the_Scarlet_one
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    Re: problem with grx 780 classified 2017/03/03 22:59:37 (permalink)
    Yes, remove all of the screws that have a silver hole in the backplate. If the screw is actually under the backplate, leave it in. Do not remove the 4 spring screws .

    This will allow you to remove the backplate only, and see if the sticker is on the PCB.

    Iits 11 screws total.

    #3
    charly kane
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    Re: problem with grx 780 classified 2017/03/03 23:07:10 (permalink)
    wow that was fast , never saw that before..
     
    thanks y'all i'm gonna do that today and i'm gonna leave a reply , 
    thanks again
    #4
    XrayMan
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    Re: problem with grx 780 classified 2017/03/03 23:33:54 (permalink)
     
    charly kane
    wow that was fast , never saw that before..
     
    thanks y'all i'm gonna do that today and i'm gonna leave a reply , 
    thanks again




              

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            Associate Code: VHKH33QN4W77V6A
     
                 
     
     
                      
     
     
     
              
     
       
     
               
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     



     
     
     
     
     
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    #5
    charly kane
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    Re: problem with grx 780 classified 2017/03/04 00:27:05 (permalink)
    unbelievable i just unscrewed the screws and the sn is right there
    xray man and scarlet tech i love you 
    i was a little suspicious because the screws you mentionned scarlet tech , i couldn"t remove them they just stuck on the backplate , and as soon as i heard a little noise , i couldn"t go further..
    so i left it like that and kept unscrew the others , in the end the backplate is removed and voila..
     
    now there is another problem : since i don"t have the bill for that graphic card will evga be able to repair my gc only with the sn?
     
    thanks you are the best
     
    #6
    the_Scarlet_one
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    Re: problem with grx 780 classified 2017/03/04 00:38:48 (permalink)
    http://www.evga.com/support/guestregister.asp

    Punch in the serial number here. It will tell you have many days are left on your warranty, no receipt necessary.

    I suspect the Warranty may be getting close to the end of its life, as the card was released almost 4 years ago.
    #7
    charly kane
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    Re: problem with grx 780 classified 2017/03/04 01:05:10 (permalink)
    thanks , i just sent an email , waiting for the answer, hope the warranty will be ok , i paid it a lot of money (280$)  , next time i will check for the warranty 
    i just installed a new card : ASUS GTX 780 Ti  but not classified (don't know if it's evga though ,  i didn"t see it on the card..)
     
    thanks again , you are great
    #8
    the_Scarlet_one
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    Re: problem with grx 780 classified 2017/03/04 01:26:52 (permalink)
    charly kane
    thanks , i just sent an email , waiting for the answer, hope the warranty will be ok , i paid it a lot of money (280$)  , next time i will check for the warranty 
    i just installed a new card : ASUS GTX 780 Ti  but not classified (don't know if it's evga though ,  i didn"t see it on the card..)
     
    thanks again , you are great


    When you punched in the serial number, how many days did it say were left?
    #9
    charly kane
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    Re: problem with grx 780 classified 2017/03/04 02:28:47 (permalink)
    i don't understand the question 
    here is the image of the sn
     

    i just received an email in response of mine and it says that i have to send them the invoice , 
    the problem is that the seller didn"t give me any invoice , i trusted him , and i now i'm stuck with this gc 
    the sn is not enough to fix the card , do i really need the invoice for that?
    thanks
     
    #10
    ErinW
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    Re: problem with grx 780 classified 2017/03/04 02:45:58 (permalink)
    charly kane
    i don't understand the question 
    here is the image of the sn
     

    i just received an email in response of mine and it says that i have to send them the invoice , 
    the problem is that the seller didn"t give me any invoice , i trusted him , and i now i'm stuck with this gc 
    the sn is not enough to fix the card , do i really need the invoice for that?
    thanks
     




    I looks like you're in luck, the card still has 68 days remaining on the warranty. As it's a second-hand product, and you don't have the invoice, you'll need to use the Guest RMA process. You can get started through the link here
    #11
    charly kane
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    Re: problem with grx 780 classified 2017/03/04 03:41:26 (permalink)
    big thank to you , i don"t know where you saw the 68 days remaining but i'm so happy now
    gonna do what you tell me to and be back for any news
    thanks again 
    #12
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