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precision X1 wont open

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Hammer1776
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2021/09/19 07:27:32 (permalink)
new installation of evga 3090 FTW3 ultra. x1 logo loads then disappears and nothing happens. I have tried all trouple shooting tips from the evga website and a few from here to no avail. it did perform the firmware update the first time and has not worked since.
 
system is:
aours z490 master 
intell I9-10850k
32gb corsair vengeance pro
evga ftw3 ultra 
 
#1

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    Sajin
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    Re: precision X1 wont open 2021/09/19 08:48:21 (permalink)
    No errors in event viewer? Does it open on another windows user account?

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    #2
    Hammer1776
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    Re: precision X1 wont open 2021/09/19 09:13:27 (permalink)
    it does not open under another user. i do see an event viewer error PrecisionX_x64.exe
    #3
    Sajin
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    Re: precision X1 wont open 2021/09/19 09:41:24 (permalink)
    Do older versions have the same issue?

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #4
    Hammer1776
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    Re: precision X1 wont open 2021/09/19 09:47:47 (permalink)
    i get an error code for the x64 config and it wont let it proceed if i ignore it will install with the same results
     
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    bob16314
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    Re: precision X1 wont open 2021/09/19 10:12:38 (permalink)
    You could try Revo Uninstaller to remove PX1 and the leftover files/folders/registry entries..Then restart your PC..Then install PX1 again.

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    #6
    Hammer1776
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    Re: precision X1 wont open 2021/09/19 10:55:46 (permalink)
    bob16314
    You could try to remove PX1 and the leftover files/folders/registry entries..Then restart your PC..Then install PX1 again.


    didn't work looks like ill have to call tech support tomorrow I've tried everything i can think of.
    #7
    Cool GTX
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    Re: precision X1 wont open 2021/09/19 12:28:55 (permalink)
    Which Version of X1?  Standalone - Steam or Game Bar ?
     
      Run X1 as administrator
     
     
     
    I have to "jump through a couple of Hoops" when Upgrading the version of X1 on my Win 10 machine
     
     When installing ...are you getting several security alerts - generated in Windows 10 ... "blocked program" ... you need to: check "Windows Security"
     
    "Allow an App through Controlled folder access"  ---> if you noticed a Security pop-up during the Software's install
     
    Also check the: "Recently blocked apps"
     
    Handy step by step how to:   Add or Remove Allowed Apps for Controlled Folder Access
     
    I go offline to install, then shut down All background software - yep, even security software 
     
    try, Hold the "shift key down", (until PC is off) - before you clicking on the Windows Power, "shut down", so the Windows 10 kernel is wiped
     
     
    Remember to turn Windows 10 Fast Startup OFF, when upgrading drivers, firmware or hardware


    Windows Central - How to disable Windows 10 fast startup (and why you'd want to)

    How-to Geek The Pros and Cons of Windows 10’s “Fast Startup” Mode

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    #8
    Mister E...
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    Re: precision X1 wont open 2021/09/19 12:40:24 (permalink)
    Microsoft Visual C++ Redistributable installed?  A couple of the redists are included in the PX1 Program Folder under the "Redist" folder - you could always try re-installing from there.  (DirectX is also included).
    #9
    Cool GTX
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    Re: precision X1 wont open 2021/09/19 12:48:08 (permalink)
    Mister E...
    Microsoft Visual C++ Redistributable installed?  A couple of the redists are included in the PX1 Program Folder under the "Redist" folder - you could always try re-installing from there.  (DirectX is also included).


    FAQ - How Do I Troubleshoot Precision X1 Issues?

    RTX Project EVGA X99 FTWK 2xEVGA2080Ti EVGA1200P2  Nibbler EVGA X99 Classified 3-GPU Water cooled 1600P2 AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
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    #10
    Hammer1776
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    Re: precision X1 wont open 2021/09/19 13:42:52 (permalink)
    Cool GTX
    Which Version of X1?  Standalone - Steam or Game Bar ?
     
      Run X1 as administrator
     
     
     
    I have to "jump through a couple of Hoops" when Upgrading the version of X1 on my Win 10 machine

    When installing ...are you getting several security alerts - generated in Windows 10 ... "blocked program" ... you need to: check "Windows Security"

    "Allow an App through Controlled folder access"  ---> if you noticed a Security pop-up during the Software's install

    Also check the: "Recently blocked apps"

    Handy step by step how to:  

    I go offline to install, then shut down All background software - yep, even security software 
     
    try, Hold the "shift key down", (until PC is off) - before you clicking on the Windows Power, "shut down", so the Windows 10 kernel is wiped
     
     
    Remember to turn Windows 10 Fast Startup OFF, when upgrading drivers, firmware or hardware


    Windows Central - How-to Geek


    im using the newest version ill try your steps and no there have been no security popups 
    #11
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