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power supply burned down & computer will not start with other ps

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N3XT0R
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2018/03/27 13:15:27 (permalink)
Hello guys,
i had a power supply from here, nex 750b. this is burned down and was smoking a few days ago. 
so while the rma is running i replaced it with another power supply. 
 
But with another power supply the computer does not boot. i guess it is a problem with the cpu or mainboard, caused by the power supply, because with another ps, on the mainboard the power led does not shine, but i am not sure about a mainboard problem. 
 
Has the mainboard a errorcode when the cpu is not found or the cpu is defect ? 
i dont think that there is a problem with the cpu, but want to exlude this as a problem. the cpu (5820k) was watercooled, without any problems. without any overclocking at the time.

CPU: i7 5820k
Mainboard: EVGA X99 FTW
Graphic: EVGA GTX 970 GAMER Hybrid 
HDD/SDD:
- Sandisk Extreme SSD 120 GB
- Samsung HDD 1 TB
- Samsung HDD 2 TB
 
#1

13 Replies Related Threads

    Cool GTX
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    Re: power supply burned down & computer will not start with other ps 2018/03/27 14:54:11 (permalink)
    Sorry to see your rig has seen some sort of issue and the PSU has failed.
     
    Step 1 --> pull the MB and give a careful examination with bright lighting - look for Any signs of damage
    Step 2 --> inspect case for sign of burn marks where MB shorted or a small electronic part smoked
     
     
    What code do you see on the MB ?
     
    https://www.evga.com/support/manuals/
     
    Support Manual for EVGA X99 FTW (150-HE-E997) - Part 1 Part 2 - BIOS Guide
     
    Part 1
    https://www.evga.com/supp...HE-E997_BIOS_GUIDE.pdf
     
    Part 2
    https://www.evga.com/supp.../150-HE-E997_Part2.pdf

         Post Debug
         LED and LED Status Indicators......................................12
         Post Port Debug LED................................................................12
         LED Status Indicators................................................................12
     
         POST Codes...........................................................................14 & 15
     
    BIOS Guide
    https://www.evga.com/support/manuals/files/150-HE-E997_Part1_v2.pdf
     
     

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    #2
    Sajin
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    Re: power supply burned down & computer will not start with other ps 2018/03/27 16:26:11 (permalink)
    If the replacement psu isn't faulty it sounds like the 750b took out your motherboard.
    #3
    N3XT0R
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    Re: power supply burned down & computer will not start with other ps 2018/03/27 18:21:32 (permalink)
    thanks for the fast answers,
    i had already done it had with a multipeter prooved the resistance of the power button, it is okay and should start. also i had prooved the nex 750 b power supply, the fan does not start, approved the new "old" power supply and take the mainboard from the tower to check it. also i take a look about any damage on the mb, but within it i cant take any serious damage on it, but it doestn start when the cpu cable is configured on it, the other power supply will not get on when it is configured on it, without will not start the other ps, also i had tried to bridge the other ps on it, to take a view about the situation with the mb. 
    also i had checked the other ps on older mb and it run perfectly. i dont become any type of post code, because the mainboard does not start on the x99 mb. 
     
     
    and if the mb is defect because the psu, how looks evga about it, because there is a warranty about 6 months on it over, will it replace it also ? when there is a damage about it cause the psu also from evga ? 
     
     
    post edited by N3XT0R - 2018/03/27 18:42:35

    CPU: i7 5820k
    Mainboard: EVGA X99 FTW
    Graphic: EVGA GTX 970 GAMER Hybrid 
    HDD/SDD:
    - Sandisk Extreme SSD 120 GB
    - Samsung HDD 1 TB
    - Samsung HDD 2 TB
     
    #4
    Cool GTX
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    Re: power supply burned down & computer will not start with other ps 2018/03/27 18:58:34 (permalink)
    It may depend on if why the PSU failed can be determined.
     
    You should contact EVGA directly with your concerns and questions.
     
    https://www.evga.com/about/contactus/
     

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    I am a Volunteer Moderator - not an EVGA employee

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    #5
    N3XT0R
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    Re: power supply burned down & computer will not start with other ps 2018/03/27 19:01:57 (permalink)
    okay i will do it. at the time it is not a really good situation. 

    CPU: i7 5820k
    Mainboard: EVGA X99 FTW
    Graphic: EVGA GTX 970 GAMER Hybrid 
    HDD/SDD:
    - Sandisk Extreme SSD 120 GB
    - Samsung HDD 1 TB
    - Samsung HDD 2 TB
     
    #6
    EVGATech_AdamB
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    Re: power supply burned down & computer will not start with other ps 2018/03/29 09:53:58 (permalink)
    Hello N3XT0R and welcome to the forums! I will be sending you an e-mail to follow up about the issues you are experiencing.

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    #7
    N3XT0R
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    Re: power supply burned down & computer will not start with other ps 2018/04/17 04:10:01 (permalink)
    Hello again,
    seems that the replacement board is also not really working. I had the same issue yesterday again. Had build the mainboard into the tower and started it the first time only with cpu, cpu cooler and power-supply (without Memory, to check that the bios would drop an error about the missing memory and test the mainboard step by step). 
     
    After power on the computer the same transistor as the last time burned down on the replacment board.... 
     
    Could it be a production error? 
     
    I've also tested the cpu on another board from another manufacturer, there is the cpu (i7 5820k) running excellent. 
    post edited by N3XT0R - 2018/04/17 04:13:19

    CPU: i7 5820k
    Mainboard: EVGA X99 FTW
    Graphic: EVGA GTX 970 GAMER Hybrid 
    HDD/SDD:
    - Sandisk Extreme SSD 120 GB
    - Samsung HDD 1 TB
    - Samsung HDD 2 TB
     
    #8
    Sajin
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    Re: power supply burned down & computer will not start with other ps 2018/04/17 10:19:46 (permalink)
    Which psu did you use this time? The replacement 750b?
    #9
    N3XT0R
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    Re: power supply burned down & computer will not start with other ps 2018/04/17 10:59:19 (permalink)
    @sajin:
    yes it is correct, at the current time i had used the replacement power supply that i had received from EVGA, also a NEX750B.
     

    CPU: i7 5820k
    Mainboard: EVGA X99 FTW
    Graphic: EVGA GTX 970 GAMER Hybrid 
    HDD/SDD:
    - Sandisk Extreme SSD 120 GB
    - Samsung HDD 1 TB
    - Samsung HDD 2 TB
     
    #10
    GTXJackBauer
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    Re: power supply burned down & computer will not start with other ps 2018/04/17 11:03:35 (permalink)
    Make sure the switch behind the PSU is set to the proper voltage just in case.

     Use this Associate Code at your checkouts or follow these instructions for Up to 10% OFF on all your EVGA purchases:
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    #11
    Sajin
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    Re: power supply burned down & computer will not start with other ps 2018/04/17 11:16:21 (permalink)
    Something still must be wrong with the psu/psu cables. Get another replacement board and use a completely different psu.
    #12
    N3XT0R
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    Re: power supply burned down & computer will not start with other ps 2018/04/17 11:37:39 (permalink)
    There isn't a Switch for Voltage on the psu.

    CPU: i7 5820k
    Mainboard: EVGA X99 FTW
    Graphic: EVGA GTX 970 GAMER Hybrid 
    HDD/SDD:
    - Sandisk Extreme SSD 120 GB
    - Samsung HDD 1 TB
    - Samsung HDD 2 TB
     
    #13
    N3XT0R
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    Re: power supply burned down & computer will not start with other ps 2018/05/08 12:30:29 (permalink)
    okay. now i am very frustrated....
    had become 2nd replacement. always the same problem. 
     
    to verify that the mainboard work i had used, another cpu and another cooler, another power supply and without a case. 
    third time the same problem, a transistor burned down.... 
     
    have all replacment boards the same problem ? 
    post edited by N3XT0R - 2018/05/08 12:44:58

    CPU: i7 5820k
    Mainboard: EVGA X99 FTW
    Graphic: EVGA GTX 970 GAMER Hybrid 
    HDD/SDD:
    - Sandisk Extreme SSD 120 GB
    - Samsung HDD 1 TB
    - Samsung HDD 2 TB
     
    #14
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