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Helpful ReplyHot!'plugged in, not charging' message on SC17 laptop

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mcyberey
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2018/08/14 12:58:39 (permalink)
I have come across a strange issue. My laptop starts off charging fine with the AC adapter that came with it.  However, randomly after plugging and unplugging the laptop as I move it around during the day, the battery icon in Windows 10 shows the status of 'plugged in, not charging'.  The only way to fix this error is to restart my computer.  I usually have multiple desktops open with multiple programs running; it is very annoying to have to restart my computer and reopen all my programs.
 
Has anyone seen this bug?  Is there any way to resolve this without restarting my computer.

Thanks!
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EVGATech_AlbertoF
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Re: 'plugged in, not charging' message on SC17 laptop 2018/08/14 13:20:06 (permalink)
Hello I have sent you some email instructions for troubleshooting, hopefully we can get to the bottom of this!

LATAM - Soporte español - EVGA
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Cool GTX
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Re: 'plugged in, not charging' message on SC17 laptop 2018/08/14 13:20:31 (permalink)
 
Not a bug ---> normal power management --- to extend batter life
 
my new Hp laptop does the same thing

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Neutro
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Re: 'plugged in, not charging' message on SC17 laptop 2018/08/14 13:27:01 (permalink)
Hey,
 
You should check your BIOS settings as shown here on another laptop:
 
https://www.youtube.com/watch?v=kSpHcZeiis4
 
If there is a specific evga driver / software that controls the power charging on win10 be sure you have it installed, up to date and setup right.
 
Last but not least you can try to unplug your battery then remove the battery drivers on windows to force windows to reinstall them as explained here:
 
https://www.youtube.com/watch?v=CNBFl4Bn7CU
 
Dont forget to report here if it solved it so other people can know it too ;)
 
#edit: whoops i was writing my message while Albertof was also doing it :) You'd better follow what he tells you to do instead of what i wrote here! :)
post edited by Neutro - 2018/08/14 13:30:06

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mcyberey
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Re: 'plugged in, not charging' message on SC17 laptop 2018/08/14 13:39:46 (permalink)
EVGATech_AlbertoF
Hello I have sent you some email instructions for troubleshooting, hopefully we can get to the bottom of this!




Thank you for the very fast response!  I will try this and report back.
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ty_ger07
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Re: 'plugged in, not charging' message on SC17 laptop 2018/08/14 18:43:24 (permalink) ☄ Helpfulby mcyberey 2018/08/14 18:48:45
Cool GTX
 
Not a bug ---> normal power management --- to extend batter life
 
my new Hp laptop does the same thing

Agreed. I have 3 laptops which do the same thing. EVGA, Lenovo, and Razer. If you see that message at 90% charge or more, no worries. If you see that message at 60% charge, worry. When that message appears, just let it be, use it like normal, and verify that the battery does not continue to discharge.

It's very hard on the battery to maintain a full charge.
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mcyberey
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Re: 'plugged in, not charging' message on SC17 laptop 2018/08/14 18:50:01 (permalink)
ty_ger07
Cool GTX
 
Not a bug ---> normal power management --- to extend batter life
 
my new Hp laptop does the same thing

Agreed. I have 3 laptops which do the same thing. EVGA, Lenovo, and Razer. If you see that message at 90% charge or more, no worries. If you see that message at 60% charge, worry. When that message appears, just let it be, use it like normal, and verify that the battery does not continue to discharge.

It's very hard on the battery to maintain a full charge.



It occurs at random charge amounts, not at 90%, but setting the computer to stop charging at 90% sounds like a good idea to me since I use this plugged in most of the time.  Will try the mentioned fixes once I'm done using the computer for the day, hope it something simple.  Thanks for the help!
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Neutro
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Re: 'plugged in, not charging' message on SC17 laptop 2018/08/15 01:38:59 (permalink)
So did you fix your problem? What did the trick? :) Share the knowledge so other people who have the same one day can use it :)
 
If you use your computer plugged most of the time remove the battery to save its life :)

Rocking a 9 yo 980X @ 5 Ghz 6C 12T on EVGA X58 E760 Classified - DDR3 2500 Mhz CL10
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Cool GTX
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Re: 'plugged in, not charging' message on SC17 laptop 2018/08/15 12:58:03 (permalink)
SC17 laptop --> has a sealed battery, access is by disassembly of laptop body 
 
Most new laptop have taken this direction = sealed

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Neutro
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Re: 'plugged in, not charging' message on SC17 laptop 2018/08/15 13:01:06 (permalink)
Surprising design choice :D
 
My bad then, thank you Cool :)

Rocking a 9 yo 980X @ 5 Ghz 6C 12T on EVGA X58 E760 Classified - DDR3 2500 Mhz CL10
Nvidia GTX 1080Ti @ 2100 Mhz - Everything fully watercooled with a phobya xtreme 1260 radiator!
Mods Rigs link with pictures - Better than 97% of all results on 3DMark Firestrike 
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Lisajohny543
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Re: 'plugged in, not charging' message on SC17 laptop 2018/09/09 23:17:18 (permalink)
Please share the solution
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Hawk431
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Re: 'plugged in, not charging' message on SC17 laptop 2018/09/13 08:04:24 (permalink)
Unfortunately this has also just happened to mine as well "98% plugged in, not charging"  Gutted and hope there is a solution...
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ty_ger07
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Re: 'plugged in, not charging' message on SC17 laptop 2018/09/13 12:04:41 (permalink)
Hawk431
Unfortunately this has also just happened to mine as well "98% plugged in, not charging"  Gutted and hope there is a solution...

There is no solution, because there is no problem. It's normal.
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Cool GTX
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Re: 'plugged in, not charging' message on SC17 laptop 2018/09/13 12:20:31 (permalink)
Set your laptop to "sleep" when lid is closed --> does it charge then, with lid closed ?
 
My new HP displays similar Windows 10 Messages ---> closing lid allows it to "charge" though I usually do not try unless below 25 -30 %

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ty_ger07
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Re: 'plugged in, not charging' message on SC17 laptop 2018/09/14 01:40:21 (permalink)
Cool GTX
Set your laptop to "sleep" when lid is closed --> does it charge then, with lid closed ?
 
My new HP displays similar Windows 10 Messages ---> closing lid allows it to "charge" though I usually do not try unless below 25 -30 %

If your laptop says "plugged in, not charging" at 25%-30% battery, there is something wrong with your laptop, charger, or battery. You should contact the manufacturer.

Him, on the other hand, seeing at message at 98% battery level is totally normal. The laptop purposely avoids charging the battery completely depending on use, load, temperature, etcetera in order to extend the battery's life. Charging lithium ion to full capacity regularly is hard on it and will cause the battery to fail sooner.
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Hawk431
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Re: 'plugged in, not charging' message on SC17 laptop 2018/09/14 05:06:01 (permalink)
ty_ger07
Hawk431
Unfortunately this has also just happened to mine as well "98% plugged in, not charging"  Gutted and hope there is a solution...

There is no solution, because there is no problem. It's normal.



Glad to hear it!
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mcyberey
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Re: 'plugged in, not charging' message on SC17 laptop 2018/10/20 21:12:56 (permalink)
I updated the bios and haven't experienced the power issue anymore.  However, now my laptop freezes whenever I launch PrecisionX mobile.  It seems to be seen by other users who updated the bios.

 
post edited by mcyberey - 2018/10/20 21:15:50
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vistarshook
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Re: 'plugged in, not charging' message on SC17 laptop 2018/10/21 08:44:11 (permalink)
mcyberey
I updated the bios and haven't experienced the power issue anymore.  However, now my laptop freezes whenever I launch PrecisionX mobile.  It seems to be seen by other users who updated the bios.
 

Do you have the latest precisonx mobile?  If not ,update it.
https://www.evga.com/pxm/

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Re: 'plugged in, not charging' message on SC17 laptop 2018/10/23 05:24:41 (permalink)
Thats why i went back to 1.0.6 bios and PXM 1.0.9 PXM always freezing did have that battery bug just ran the battery down too 0 charged it to full all fine now 100% charged.Just far to many bug for me to update anyone know if they are going to fix the problems with the new bios and PXM?.

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mcyberey
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Re: 'plugged in, not charging' message on SC17 laptop 2018/11/15 14:00:22 (permalink)
vistarshook
mcyberey
I updated the bios and haven't experienced the power issue anymore.  However, now my laptop freezes whenever I launch PrecisionX mobile.  It seems to be seen by other users who updated the bios.
 

Do you have the latest precisonx mobile?  If not ,update it.





Thanks.  The link above asks me to login again, and then redirects me to my profile page.  Is there an alternative download link?
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Cool GTX
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Re: 'plugged in, not charging' message on SC17 laptop 2018/11/15 14:18:34 (permalink)
@  mcyberey

If your logged-in it should work    https://www.evga.com/pxm/
 
I just tested it
 
You would need to have registered a qualifying product 
 
or this error:  "You must have a valid product registered to your account to download PrecisionX Mobile."
 
 

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mcyberey
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Re: 'plugged in, not charging' message on SC17 laptop 2018/11/30 06:18:44 (permalink)
 
Finally I realized I have to click the following check boxes and select update my profile:
 
"Yes, I accept EVGA's Privacy Policy. Furthermore, I also accept the processing of my personal data as set out in EVGA's Privacy Policy."
"Yes, I accept EVGA's Terms of Use."
 
Else, it keeps redirecting you to your profile page with no explanation.
 
Then you can visit  again and download.
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Clevo48
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Re: 'plugged in, not charging' message on SC17 laptop 2018/12/01 00:51:43 (permalink)
Do you know where to find the right bios for SC15 laptop ?
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ty_ger07
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Re: 'plugged in, not charging' message on SC17 laptop 2018/12/01 03:50:34 (permalink)
Clevo48
Do you know where to find the right bios for SC15 laptop ?

What does this have to do with the subject of this thread (SC17 not charging message)?

Find it in the same place for both laptops. Hint: in the menu at the top of this page, look under Service.

https://www.evga.com/support/download/
Tab : Other Products, Category : Laptops, Part Number : type in part number (on sticker on back of laptop), Type : BIOS, Submit
post edited by ty_ger07 - 2018/12/01 03:53:05
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