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my evga 1080 ftw burned up

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darknessviking
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2018/12/02 02:06:52 (permalink)
hello i have a gtx ftw 1080 card from you and just now when i was sitting by the computer it shut down and i smelled a burn. i tried to restart but then a flame came out of the graphics card!!! 
it was just pure luck that i saw this in time and managed to pull the power off. 
 
 
what am i supposed to do now? it almost burned up my whole computer.
 
and now i see there are many having this problem!! i am upset and the wekeend is destroyed. am i supposed to cash up new money for a new graphics card or is this something you will fix for me, giving me a new card?
i have serial numbers and the box and everything.
 
 



 




 

 
#1

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    ty_ger07
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    Re: my evga 1080 ftw burned up 2018/12/02 05:53:09 (permalink)
    It happens. Not only does it happen, but it has been happening for decades. All brands and models have done it. There are not many who have had this problem; that's nonsense. In comparison to the total number of video cards sold, this happens to only a tiny fraction. The most common cause of this failure is thermal cycles, stress, or shock causing a ceramic capacitor to crack and short out. Once the capacitor shorts, there are hundreds of amps of power available at that location to make a quick impressive-looking display.

    This is a user to user forum. There is nothing we can do except comment.

    Contact EVGA.
    https://www.evga.com/about/contactus/

    Or, create a support ticket.
    https://www.evga.com/support/ticket/support.aspx

    But, first, register the video card, if you haven't done so already.
    https://www.evga.com/support/register.asp
    post edited by ty_ger07 - 2018/12/02 06:03:49

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    #2
    Cool GTX
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    Re: my evga 1080 ftw burned up 2018/12/02 06:18:50 (permalink)
    Sorry your card had a failure
     
    As mentioned above it is not that common as a percentage of the total number of cards.
     
    Step 1 - is making sure your card is registered
     
    You can contact EVGA Customer Support to confirm if you card is still in warranty based on the serial number
     
     
    Warranty information is found here:     https://www.evga.com/warranty/
        1) select your region of the world
        2) select your product type
     
    RMA information is found here:     https://www.evga.com/warranty/rmaprocess/
     

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    #3
    rjohnson11
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    Re: my evga 1080 ftw burned up 2018/12/02 06:23:14 (permalink)
    If the damage to the card also caused damage to other components in your PC you need to contact EVGA in the region of the world where you reside as mentioned above.

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    Cool GTX
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    Re: my evga 1080 ftw burned up 2018/12/02 07:16:47 (permalink)
     +1 to what rj posted
     
    Keep everything until you have it all sorted

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    AHowes
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    Re: my evga 1080 ftw burned up 2018/12/02 11:49:27 (permalink)
    Just call evga and be thankful it's a evga card! Your in good hands and they will take care of you.

    Go ahead call on a sunday.. they will answer the phone with a min and get this taken care of asap!

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    AHowes
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    Re: my evga 1080 ftw burned up 2018/12/02 11:51:17 (permalink)
    In the mean time pull the card and if you have a spare or can use the built in graphics (if your CPU supports it) do so. Boot it up and make sure everything else is fine.

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    salado912
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    Re: my evga 1080 ftw burned up 2019/06/16 12:10:53 (permalink)
    same thing just happend to mine, and boy does it stink up the room and one hell of a light show when it happened.
    already contacted EVGA to see if they will cover it.
    #8
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