Hello Community, Welcome to EVGA and thank you for making us your choice in Enthusiast Products. Please take a moment to review our warranty policy so you are well informed in the event you do require warranty services. EVGA Regional Warranty Policies - Please Review the detailed Warranty in your re..
Hello Community, EVGA's RMA Department does reserve stock of different models of our product lineups both old and new and we strive to replace your product with the same model you sent in for warranty. If we are running low on the model you sent in for warranty rather than having you wait, our polic..
Hello Community, I wanted to reach out to you all as we have seen a few packages come to EVGA’s Warehouse for warranty in which the product arrives physically damaged due to a shipping issue. While we do make every effort to inform you in your RMA Approval Email of the importance on how to package u..
Here's a relatively simple guide for understanding the changes to the warranty for original owners and secondhand owners. Most people by now have heard that a proof of purchase is now needed for secondhand warranties if the product falls under our new warranty. This warranty came int..
Hello Everyone, I've seen a number of threads where someone is asking about the time for their RMA package to pass through customs and I thought that I would post this to give everyone all the info that we can provide. Okay that was it. :) Seriously though, customs is run by the government and we ha..
Here is a link to our FAQ Guide on how you can create a .JPG or .PDF copy of your purchase invoice and upload it to your My Products page. http://www.evga.com/support/faq/afmviewfaq.aspx?faqid=58652 A copy of your invoice/receipt is required for ALL end-user RMA's. By uploading it early on, it will ..
Hi All, I just RMAed my EVGA 650w G2. I had a previous thread on the forum showing it was faulty. Anyway, the replacement arrived two days ago, it took a while to get working, and it involved resetting my CMOS. Anyway, I got it working, the next day, I started it up, and downloaded an update for a g..
Hi I am writing here hoping to get a quick response, since I really feel frustrated, AND Emails take weeks to get answered . Over one Month Ago I Submitted an RMA because the tachometer/fan sensor was damaged and not reading values, thus keeping my card's fan at 100% rpm usage always.the customer su..
I purchased the waterblock for my 2080TI Kingpin card which I had been waiting on for almost a year! It began leaking within the first hour (all over my $750 mobo). I took the block apart and noticed a manufacturing defect where the oled/ports connect to the main block. The plexi was sunk in past th..
Hello, After using like a 3rd (or 4th, I don't remember) EVGA GPU it came up to the situation that something failed, this time it's minor, just a LED Lighting on a card. After contacting support and some troubleshooting I've received an information that I should place RMA, which I did but also I've ..