Hello Community, Welcome to EVGA and thank you for making us your choice in Enthusiast Products. Please take a moment to review our warranty policy so you are well informed in the event you do require warranty services. EVGA Regional Warranty Policies - Please Review the detailed Warranty in your re..
Hello Community, EVGA's RMA Department does reserve stock of different models of our product lineups both old and new and we strive to replace your product with the same model you sent in for warranty. If we are running low on the model you sent in for warranty rather than having you wait, our polic..
Hello Community, I wanted to reach out to you all as we have seen a few packages come to EVGA’s Warehouse for warranty in which the product arrives physically damaged due to a shipping issue. While we do make every effort to inform you in your RMA Approval Email of the importance on how to package u..
Here's a relatively simple guide for understanding the changes to the warranty for original owners and secondhand owners. Most people by now have heard that a proof of purchase is now needed for secondhand warranties if the product falls under our new warranty. This warranty came int..
Hello Everyone, I've seen a number of threads where someone is asking about the time for their RMA package to pass through customs and I thought that I would post this to give everyone all the info that we can provide. Okay that was it. :) Seriously though, customs is run by the government and we ha..
Here is a link to our FAQ Guide on how you can create a .JPG or .PDF copy of your purchase invoice and upload it to your My Products page. http://www.evga.com/support/faq/afmviewfaq.aspx?faqid=58652 A copy of your invoice/receipt is required for ALL end-user RMA's. By uploading it early on, it will ..
Hey all, I'm just wondering whether I am alone on this topic? I am going through the RMA process as the pump on my pristine 1080ti SC2 Hybrid gave out within warranty. I've paid the extra money for the accelerated RMA and the card they've sent me looks like it has been dropped or something... The ca..
About a year and a half ago, I treated myself to a birthday present in the form of a brand new 1080TI FTW3 (Part #: 11G-P4-6696-KR). For the most part, things have been very good. Great graphics, very good framerates, generally flawless gaming experiences. However, about a month ago, I noticed that ..
Hi ! I recently sent an RMA since my RTX 2070 started having issues. I submitted on the 31st of August and have received the email for step 1 of the process which is awaiting for approval. It's already the 18th of September and I checked my RMA status and now it says it is expired? Hopefully someone..
What do they send you? Is it just the GPU or do they send the whole brand new box like you bought it from the store? I'm asking because I want that box. I put my RMA in it and sent it in without any of the peripheral stuff that came with it but the email didn't say NOT to send the box. Basically I h..