2024/08/10 06:00:47
Andrii Ivanovich
Technical support and service are simply excellent. My respect. They contacted me and now I'm waiting for a new mouse instead of a non-working one.
2024/08/10 07:48:30
bdary
Andrii Ivanovich
Technical support and service are simply excellent. My respect. They contacted me and now I'm waiting for a new mouse instead of a non-working one.


Good to hear. Thanks for the update.
2024/08/16 13:38:28
rangerscott
Forgot about this post. I'll check the software version. Does it need to always be running in the background?
2024/08/16 16:59:35
Hoggle
rangerscott
Forgot about this post. I'll check the software version. Does it need to always be running in the background?



After Unleashed is used to make sure that the firmware is up to date and any settings are changed that you want it does not need to be running in the background. If you do have a mouse and keyboard make sure to see the mouse since it seems to check for a firmware update only on the device that is shown in unleashed currently.
2024/08/24 07:52:37
transdogmifier
The problem I have is that my new X20 works fine wireless (adapter in use), and wired, but bluetooth, while it works, doesn't get detected by the unleash software. No idea if it needs a firmware update or not.
 
The other two connection methods worked just fine (update included)..bluetooth? Not so much.
 
2024/08/24 09:34:17
Hoggle
transdogmifier
The problem I have is that my new X20 works fine wireless (adapter in use), and wired, but bluetooth, while it works, doesn't get detected by the unleash software. No idea if it needs a firmware update or not.
 
The other two connection methods worked just fine (update included)..bluetooth? Not so much.
 


Is the Bluetooth adapter drivers updated? I personally went wireless with mine though since I find when in Bluetooth mode it takes it a moment to wake up when it goes to sleep even though it seems like battery life is better. It really depends on what you’re doing though as what the best option is.
2024/08/24 10:35:34
transdogmifier
Hoggle


Is the Bluetooth adapter drivers updated? I personally went wireless with mine though since I find when in Bluetooth mode it takes it a moment to wake up when it goes to sleep even though it seems like battery life is better. It really depends on what you’re doing though as what the best option is.



 
The driver is the most up to date I can find....It works in bluetooth mode, unleash just doesn't see the mouse
 
 
2024/08/30 05:51:06
Cool GTX

 

Not sure if this will help the Bluetooth mouse driver issue
 
Fix Bluetooth problems in Windows
 
KB5041582 fixes memory leaks impacting the Input Method Editor (IME) and Bluetooth devices


Windows 10 KB5041582 update released with 5 changes and fixes

 
(excerpts)
 
​Microsoft has released the August 2024 preview update for Windows 10, version 22H2, with fixes for issues causing system freezes and memory leaks.
Today's KB5041582 optional cumulative update is a maintenance release that enables Windows administrators to test fixes and improvements and ensure a more reliable experience for end users when rolling out security updates via the mandatory September 2024 Patch Tuesday update cycle.


- maintenance release that enables Windows administrators to test fixes and improvements and ensure a more reliable experience for end users when rolling out security updates via the mandatory September 2024 Patch Tuesday update cycle.
 
KB5041582 fixes memory leaks impacting the Input Method Editor (IME) and Bluetooth devices, issues causing system freezes and preventing restarts, and also brings Country and Operator Settings Asset (COSA) profiles up to date for some mobile operators.
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