2024/02/19 05:49:55
Black_Hawx1
Hi! I moved my pc today in the morning, and for space reasons I had to unplug the power cord,
after putting everything in place again, the EVGA logos are full white ON, it usually happens, the only thing I have to do it's just open DG TUNER and it will restore the saved rgb profile. 
 
this time, when I openned DG TUNNER, a new window pops up saying: UPGRADING DG FIRMWARE, then, it crashes and shows this error: CANT FIND USB HID DEVICE
what should I do? it's my first time watching this error pop up. 
 
screenshot of the pop up:

 
If anyone knows a workaround, I would apreciate it, I reinstalled the software twice and no luck, also unplugged the USB connector in the motherboard (classified Z690) and connected it back.
the obvious fix dont work for the USB HID problem. 
 
please help evga!! 
thankssssss
 
2024/06/30 23:07:00
Marcosmxc
do you find any solution?
2024/07/01 02:10:31
rjohnson11
I hope the user contacted EVGA. 
2024/09/18 04:49:43
Doctorkappa
Same problem here with WIN 11
2024/09/25 13:33:53
Michael.Arnold
Open a support ticket with them on the product registration page in your profile.
2024/10/17 18:12:59
Black_Hawx1
sorry for not updating this previously, I was able to fix it.
The solution was uninstalling ASUS ARMORY CRATE and CLEANING THE REGISTRY with CCLEANER.
 
1-uninstall all asus/asus armory crate software.
2-uninstall evga turner software.
3-do a registry cleaning with ccleaner.
4-restart.
5-install evga turner again (ver 1.1.0)
6-restart.
7-is working again. 
 
 
after doing that, the version 1.1.0 is working nicely again. 
2024/10/18 07:39:22
Cool GTX
Black_Hawx1
sorry for not updating this previously, I was able to fix it.
The solution was uninstalling ASUS ARMORY CRATE and CLEANING THE REGISTRY with CCLEANER.
 
1-uninstall all asus/asus armory crate software.
2-uninstall evga turner software.
3-do a registry cleaning with ccleaner.
4-restart.
5-install evga turner again (ver 1.1.0)
6-restart.
7-is working again. 
 
 
after doing that, the version 1.1.0 is working nicely again. 


thanks for the update \ Good to see you got it to work

Use My Existing Forum Account

Use My Social Media Account