2023/11/09 09:33:40
EVGATech_ChrisB
Dear mordant_mohamad,
 
Thank you for your posts and we can confirm that it does sound as though something is not working properly with the sensors or card.  I can confirm that as explained previously through email, if the card is not working as it should, then we can help with warranty.  In this case since you are not currently in the same country you purchased the item in originally, then we can help with warranty through our German office as also offered previously.  Alternatively, you could consider working with the place of purchase if/when you do return to the country of purchase.
 
Please do not hesitate to contact our support by responding to the last email received, if you should want further assistance.
2023/11/09 11:03:18
mordant_mohamad
hello and thank you for response
as i mentioned in my ticket to evga ,RMA would be my last option due to tax and extend distance from here to Germany ,going to cost me alot . also i need to find my invoice first, so i prefer technical support, if its possible.
i wll replay with email as well, already was replaying with ticket link in mail.
2024/03/12 09:50:03
ahmet16
mordant_mohamad
hello every one
as you can see in tittle i have an EVGA RTX 3080 FTW3 ULTRa which was working fine till few days ago.
in a day i decided to update bios via x1 precision(both ac/normal) in result both bios went to same bios number(94.02.42.80.16).
the graphic card was working fine with new bios .
5-10 minuets after update, i  opened backplate and pcb to change the thermal paste and pads, and it took 1 day to reassemble the card .
after putting  the card back to the motherboard slot( rog maximus z690 hero) all fans went up to 100% immediately after power up.
and i wasn't able to change them properly with any software(X1 precision/msi afterburner/gpu twick).
one fan was stcuk at 100% the 2nd one would follow same in auto mod , and all of them were showing wrong %  and rmps.
also  have read many many topics with almost same problem and no result but going through RMA, i don't have that luxury .
now im gona provide you some screen shots and things i have done till now ,but none of them works.
 
1_ i had same thing happening with my other graphic cards , installing new driver fixed the problem, so i tried that , but it didn't help.
2_ then i removed my gpu driver entirely with the help of a software , and re install it fro scratch , it didn't help.
3_ re installed fresh windows , it didn't help.
4_ then i reset my bios with both reset bios button and taking out battery , it didn't help.
5_ then i reflashed the original bio number which was on t he board in to card. it didn't help.
6_ re update the flashed bios , didn't help.
7_ re opened the graphic card then i cleaned the board with alcohol, didn't help.
8_ at last i sent it to an expert to check if wires are problem ,due to his comments wires are fine ( haven't check this one by my self  cus i don't have tools)
the only thing may i missed was changing firmware (not bios) but i couldn't find any thing about that online
 
Here are some screen shots and explanation
i couldnt upload images so plz delete spaces between / and words in link and use it in browser to download it

 
https:// imgur.com/ qxW7cow
first link you see sensors in X1 precision version 1, as you see 1 memory sensor shows 125 degree, im pretty sure its falls info becus are voltages are low on board and cheap also its not even 10 powering up.
 
https:// imgur.com / Fsb1lFg
in this one i linked fan curves and as u see rmp changes but fan 1 and 2 are stuck at 100% while fan 3 work properly .
 
https:// imgur.com/ lPIFlQc
here im using x1 precision 1.3  and as you see icx sensors are not workign. in gpu-z there is same result as version 1, 1 memory at 125.
 
 https:// imgur.com/ 4NVD27u
in this one fan curve are not linked . as you see second fan rmp is 0 but in real its turning in 100% speed.
 
CONCLUSION :
I believe its more like a software problem than hardware or broken sensor.
in any case i sincerely ask you to help me to fix it , because i don't have access to any evga support center, i have to handle situation by myself.
so if i need to change any sensor on board plz tell me which one and if you can, plz show it to me  in a photo because im no expert of such matters.
if you know i need to change a part of fans or pcb itself, same approach is appreciated.
 
 
 Update :
i managed to flash card firmware (not bios ) to older version , problem fixed but temporary.here is explanation

 
The process of changing firmware :
every x1 precision app has its own version of firmware , for example px1 1.3.7 ( the last version for my card is 2.01.22)
the only limitation here is that the app only works for 1.1.7 version and before.
so i had to download a older version,( i tired many versions),
boom it works , now the firmware has changed ( into 2.0.18 ... and other versions) , yet  sensors are not working properly same as i explained in first post (check uploaded images) but i could change fans speed with px1, problem solved ?.... no the weirdest thing ever happened. here is where i can say its above my pc knowledge .
this new firm ware that doesn't matter which version it is, ( even you can re upgrade to the latest version with px1 1.3.7), works fine until i power off/on my pc , its fine with reset and even in some versions its working after first time of power off/on but in second time ,when i start pc again, the problem is back fans are spinning at 100% and no control over them .

Here are the things that i thought may help graphic card to save the firmware as it is before the power off.
1_ i tested firmware with  fastboot  on/off    
2_ resizable bar  on/off
3_csm  on/off
4_intel rapid stroge on/off
5_ after power off,bios battery taken out  for 10 min and put it back  .
6_cut the pc power supply for 5 min
7_taking out graphic card from PCIE slot and put it back.
8_power plan <shutdown button < fast startup tick removed

in very scenario after i turned pc on the problem was there, so i guess its firmware problem , and i really don't know what else i can do

 
 


hi bro. 
I think I had the same problem.
 
After receiving the EVGA GeForce RTX 3080 FTW3 ULTRA GAMING card, I installed the x1 program. After running the program, it asked me to update the gpu bios, which I did.When I restarted the computer, I saw that the RGB light was not on and two fans were working and the third fan was not working.Even though I went back to the previous bios version, RGB and the third fan did not work.In the Precision x1 program, the graphics card appears to have 2 fans and the RGB button appears to be deactivated.Even though I tried everything, including the bios version written on the card, the problem is still not resolved.My gpu was working very well before installing the program.The bat file sent from the technical service did not work. When I run the file, it does not load, the cmd screen remains fixed.

If you explain exactly what you did, I would like to try it.
 
Can you help me. 
2024/03/13 07:55:29
ty_ger07
Try the update EVGA gave you.  You tried.  Didn't work.  It often doesn't.
 
Try the update/downgrade the community gave you.  You tried.  Didn't work.
 
Ask EVGA what to do next.  RMA.
 
That's it.
 
Only other option you have is to ignore it.
 
Do you need to find another thread with no solution to ask in?
2024/03/13 12:23:13
ahmet16
ty_ger07
Try the update EVGA gave you.  You tried.  Didn't work.  It often doesn't.
 
Try the update/downgrade the community gave you.  You tried.  Didn't work.
 
Ask EVGA what to do next.  RMA.
 
That's it.
 
Only other option you have is to ignore it.
 
Do you need to find another thread with no solution to ask in?



They do not open RMA tickets. 
It is not easy to ship from Turkey to the USA.
If you know the solution, tell me, otherwise don't send unnecessary messages.
 
2024/03/13 13:12:04
ty_ger07
There is no known solution. There are things to try, which rarely work, but you already tried them.
.
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