pimpx

Talon2020

cdc-951
Because that’s stealing and I’m not going to do that to EVGA, I’m sending it back to them with a charge back done on my debit card

Thanks. I bought my board on Amazon. I am reaching out to Amazon and my Prime card for support to see if I can return it or also do a chargeback against EVGA. EVGA is no longer supporting this product, even though the socket is still being supported and updated by Intel. They are still releasing CPUs, BIOS updates, microcodes, and security patches, but EVGA is providing nothing. They are essentially not holding up their end of the bargain for selling Z690 and Z790 boards. These security flaws leave your system vulnerable and at security risks, no matter now how little risk you perceive that as.
 
The worst part is that EVGA claimed a BIOS update was coming prior to cutting off all communication on the matter. I am shocked no lawsuits have been filed yet TBH. 

That is actually a very good point tbh.
I might just do the same as I Rma'd my board and they sent me the most beat up motherboard as a replacement, not even sure how that passed their QC.

It happens. I got a replacement z590 once with bent CPU socket pins. It was obvious as soon as I took off the protective cover...I don't know how they even shipped it like that because you need to send them high resolution pictures of your socket before returning a board to them. I demanded a new replacement at that point and got one.

I could have sworn I posted this here already but I can't find the post I thought I'd made and my account says I have no posts, so I guess I didn't.
 
I emailed support asking if they could please just let me / us know if they were never going to push a bios update for these boards, so we can just accept it and move on with our lives, and they emailed me back saying that they did intend to push 14th gen support for these motherboards.  I'm curious if they are going to pay to have another company make them a bios - I know very little about firmware programming but I'd imagine that for folks who do this, tweaking the existing bios to support these extremely similar CPUs should be pretty straightforward? The company seems like its going to try to continue to exist, at least selling PSUs and maybe some other stuff that don't involve intense PCB engineering, so I'd imagine they wouldn't want to kill their customer's good will. Anyway, here's the email.
I can attach screenshots if you want but they said:

"Hi Max,

Thank you for your e-mail and I can confirm that the BIOS to support the 14th Gen CPUs has been requested however we do not have an ETA for when it will be available. I have also passed along your concern.

Please contact us back if you have any other questions or issues.

Regards,
EVGA"
 
in regards to my email of 
"I bought a EVGA Z690 Dark Kingpin motherboard along with a i5-12600, and I''ve had some fun with BCLK overclocking, but I''m ready to upgrade to a newer cpu with more cores. I''ve had my eye on the 14700k, but currently the board doesn''t support 14th gen intel cpus. I was hoping that eventually EVGA would put out a statement one way or the other about 14th gen support on these motherboards - at some point, someone in the forums who was an EVGA representative said 14th gen Intel support was being worked on, so myself and I think some others have been waiting to pull the trigger on upgrading. If you aren''t planning on releasing this update, can you make this known? We''d all rather just know rather than hold our breaths. If that''s the case I''ll get a 13th gen CPU and call it a day.
Thanks - Max"

Has 'anyone' heard from EVGA on any " potential" bios updates for z490 and z690 boards?
they must be in communications with American Megatrends!!

novackmm
I could have sworn I posted this here already but I can't find the post I thought I'd made and my account says I have no posts, so I guess I didn't.
 
I emailed support asking if they could please just let me / us know if they were never going to push a bios update for these boards, so we can just accept it and move on with our lives, and they emailed me back saying that they did intend to push 14th gen support for these motherboards.  I'm curious if they are going to pay to have another company make them a bios - I know very little about firmware programming but I'd imagine that for folks who do this, tweaking the existing bios to support these extremely similar CPUs should be pretty straightforward? The company seems like its going to try to continue to exist, at least selling PSUs and maybe some other stuff that don't involve intense PCB engineering, so I'd imagine they wouldn't want to kill their customer's good will. Anyway, here's the email.
I can attach screenshots if you want but they said:

"Hi Max,

Thank you for your e-mail and I can confirm that the BIOS to support the 14th Gen CPUs has been requested however we do not have an ETA for when it will be available. I have also passed along your concern.

Please contact us back if you have any other questions or issues.

Regards,
EVGA"
 
in regards to my email of 
"I bought a EVGA Z690 Dark Kingpin motherboard along with a i5-12600, and I''ve had some fun with BCLK overclocking, but I''m ready to upgrade to a newer cpu with more cores. I''ve had my eye on the 14700k, but currently the board doesn''t support 14th gen intel cpus. I was hoping that eventually EVGA would put out a statement one way or the other about 14th gen support on these motherboards - at some point, someone in the forums who was an EVGA representative said 14th gen Intel support was being worked on, so myself and I think some others have been waiting to pull the trigger on upgrading. If you aren''t planning on releasing this update, can you make this known? We''d all rather just know rather than hold our breaths. If that''s the case I''ll get a 13th gen CPU and call it a day.
Thanks - Max"

Sounds like weasel words.
"I can confirm that the BIOS to support the 14th Gen CPUs has been requested"
Well yes, and you are one of many who have requested it. Doesn't mean they are doing it.
"we do not have an ETA for when it will be available"
Again, doesn't say they are doing it, just that they have no ETA.
Both statements are misdirection, also known as weasel words.
At this point, I don't believe they have any intention of posting an update. Once the next gen Intel comes out, EVGA will then say these motherboards are now end of line and are no longer being supported.
 
 
 

yeah, that's the same statement they've been giving for a long time. The customers and support staff have requested it from engineering. I'm not sure there's anybody in engineering anymore...or what management still exists...we have no insight on that at this point, so unless they decide to hire it out to fix the bugs/issues/unsupported-CPUs/vulnerabilities(like the logo one or ME for those who want that), we're not getting anymore updates. Also, if they were going to hire it out, I don't know why they wouldn't have already done that. It shouldn't have taken this long. I'd love to be wrong, but uhhh...I think it's pretty safe to say that if they were going to do it, it'd have been done by now so we're not getting anything. 

If that's true, its really disappointing that they can't just own up and say they aren't ever going to release support.

EVGA Rep 1 of 3: Let me email the BIOS team.
*Conveniently forgets there are no souls in the BIOS team*
“Hi. I’ve requested a BIOS update.”

novackmm
If that's true, its really disappointing that they can't just own up and say they aren't ever going to release support.

If they do that, they may open themselves up to litigation and/or a forced mass recall. More likely they'll keep responding the same way until they finally dissolve the company, and then it won't matter because once the business entity is dissolved it's kind of hard to get money out of it, and in this case, far more expensive to do than it's worth.
 

As very long time EVGA customer, I'm talking going back to 99 with a riva tnt2 card and having purchased hundreds of EVGA products I must say I never thought they would do customers so dirty, if they want to become another has been junk peddler then fine so be it, but to say oh we are still going to support our products and play this "it's been requested" game is straight BS, I'm sitting here with a board that in all likely hood never gets any new bios updates even for the bugs they knew darn well about before they decided to go self belly up, I mean why even release a new board if you had no intention of supporting it? Sad to say I've already purchased a replacement board and my days of purchasing any EVGA products are over.

quadlatte
Sad to say I've already purchased a replacement board and my days of purchasing any EVGA products are over.

Welcome to the club, since there isn't much you can buy from EVGA anyways.