Hello Everyone,
First of all, Happy New Year! May your 2022 be significantly better than your 2021. We won't even mention that year between 2021 and 2019.
With that out of the way, EVGA has made some changes to the
Extended Warranty program (link to
EU Version). None of these changes affect already purchased extended warranties. If you purchased a valid extended warranty for your product prior to this update, it will not change.
Here are the biggest, and only, changes to the Extended Warranty:
- 10-Year warranties are no longer available. Warranties may be extended to 5-Year (+2) and 7-Year (+4) lengths.
- There are several new pricing tiers for graphics card and motherboard products based on MSRP.
- Prices have gone up.
The main question most of you will ask is why this change? The Extended Warranty program has been around for a very long time (over 8 years!) and prices have not changed, nor have new pricing tiers been added, despite the significant increase in graphics card and motherboard prices over the years. For that reason, the Extended Warranty program was one of the best bargains you could purchase in both value and for peace of mind. Although the prices have increased, we believe this still to be a great value and peace of mind for the future.
The terms and conditions have also been updated, but besides the more legal-looking layout and legal-sounding sections, the terms haven't changed in spirit or substance. If anything, several parts of the program are explained more clearly and/or in-depth as requested by both our customers and Customer Service team. We want to emphasize that this is (1)
available only to the original purchaser of an eligible product, (2)
that the product must be purchased from an authorized reseller, (3)
and that the extended warranty will not transfer to a second-hand owner. Those requirements seem to cause the most confusion and lead to a lot of CS calls and support tickets.
If you wish to review the EVGA Extended Warranty page, please click the link above for your region. If you have additional questions, please feel free to ask below.