ZoranC

Nereus
Does EVGA have all the serial numbers? If so, perhaps PUBLISH THEM ...
 

+1 If you have serial numbers publish them. That way you will protect innocent people from being sold stolen property.

I would also like to see this happen. If you don't want to publish the list, at least make a web tool available for users to query a serial number to see if it's stolen or not.

Just had a thought.. since you're not honoring warranty claims for these devices, would a standard warranty lookup return as invalid?

nomossA buyer who purchased in good faith goes to his own local police, and works with them.  That police office will contact EVGA to return the property.

How about "Bona fide purchaser"? Also it EVGA got insurance payment, GPUs not their properties anymore - in this case insurance company will have rights on recovered GPUs.

nick_shl

nomossA buyer who purchased in good faith goes to his own local police, and works with them.  That police office will contact EVGA to return the property.

How about "Bona fide purchaser"? Also it EVGA got insurance payment, GPUs not their properties anymore - in this case insurance company will have rights on recovered GPUs.

Again, not how any of this works.  You cannot legally keep stolen property, once it is known to be stolen.  The buyer goes to the police to file a report and can then take that report to the seller to get a refund.  If the seller refuses the refund, then the buyer can sue the seller.  Alternately, if the buyer used a CC and it's within the time frame, the buyer can take that police report to the credit card provider to initiate a chargeback.
The GPU goes to an evidence room and will eventually be returned to EVGA.  It IS legally EVGA's property at this point.  If EVGA has (and this is an if, because all this insurance talk is just forum spin) received a payout from the insurance company, maybe they have to deal with them.  But, in all likelihood, the GPU will be destroyed or perhaps remanufactured because EVGA cannot sell it as a "new" product once it has been stolen and cannot guarantee that it has not been tampered with.  
And I have my own anecdotal evidence because I was a sales manager at a store where iphones got stolen and had to deal with much of this myself, in coordination with our fraud department.  Which doesn't make me an expert by any means, but at least I'm not spinning stuff off the top of my head trying to make EVGA look bad somehow.

LVNeptune

mbolling
So why did you take cards away from San Francisco?   Could use them up here too yanno,  especially since I'm so (im)patiently waiting for my queue email.

...This is what you got from this?

Lighten up Francis...  it's a joke, tying in with the whole "It's pretty damn difficult to get these unicorns unless you're willing to pay"
 
 
 

nomossIf the seller refuses the refund, then the buyer can sue the seller.

How buyer can sue some seller on eBay if he know only eBay nickname? Shouldn't buyer find seller first? Since seller can faced criminal charges for selling stolen property I bet it will be impossible to identify him. So, buyer the only one who suffer in this situation - no card, no money.

Simply put. Check what you buy second-hand or from alternate channels (non authorized channels), use warranty checker, pay with a credit card (not debit card) that has fraud protection. Ask for the serial number up front.

Remember, ebay has buyer protections. Winning a case should be a piece of cake with a police report, photos, and warranty screenshot / email from evga stating it is stolen property. There is no need to panic. Just, Be, Cautious.

PSA: using your debit card for online purchases is risky. Ask yourself this, can I live with my bank account getting drained the day before my mortgage or rent is due? It doesn't even have to be fraud. Stores sometimes double-charge you by mistake, and it takes time to process refunds.

nomoss

nick_shl

nomossA buyer who purchased in good faith goes to his own local police, and works with them.  That police office will contact EVGA to return the property.

How about "Bona fide purchaser"? Also it EVGA got insurance payment, GPUs not their properties anymore - in this case insurance company will have rights on recovered GPUs.

Again, not how any of this works.  You cannot legally keep stolen property, once it is known to be stolen.  The buyer goes to the police to file a report and can then take that report to the seller to get a refund.  If the seller refuses the refund, then the buyer can sue the seller.  Alternately, if the buyer used a CC and it's within the time frame, the buyer can take that police report to the credit card provider to initiate a chargeback.
The GPU goes to an evidence room and will eventually be returned to EVGA.  It IS legally EVGA's property at this point.  If EVGA has (and this is an if, because all this insurance talk is just forum spin) received a payout from the insurance company, maybe they have to deal with them.  But, in all likelihood, the GPU will be destroyed or perhaps remanufactured because EVGA cannot sell it as a "new" product once it has been stolen and cannot guarantee that it has not been tampered with.  
And I have my own anecdotal evidence because I was a sales manager at a store where iphones got stolen and had to deal with much of this myself, in coordination with our fraud department.  Which doesn't make me an expert by any means, but at least I'm not spinning stuff off the top of my head trying to make EVGA look bad somehow.

A shipment of cards.   Especially if they are stolen they will get sold overseas.    So you think a buyer is so dumb they go to pd to surrender their gpu which they paid for ?    As for the refund.    I'm pretty sure if you try to ask for refund without returning the stuff or the seller is just a random guy in a parking lot.   They will tell you to go pound sand.   How do you sue someone without knowing their real name or where they live lol?   And you really think buyers willing to go  through all this trouble for a gpu that they don't get to keep ?   And what the buyer is trying to achieve?  get a cookie from EVGA?     I don't know about you but any private face to face transaction will be in cash or something you can't chargeback on.   If you tell me you want to pay with cc i will tell you F off too.   
 
Police will likely keep the gpu for himself or gift it to family as well .   Not all cops are your friends .
 
Lot of replies here are so unrealistic .   We don't live in a perfect world .  
 
In this case . evga , thief win.  gamer lost.

nick_shl

nomossIf the seller refuses the refund, then the buyer can sue the seller.

How buyer can sue some seller on eBay if he know only eBay nickname? Shouldn't buyer find seller first? Since seller can faced criminal charges for selling stolen property I bet it will be impossible to identify him. So, buyer the only one who suffer in this situation - no card, no money.

ebay has buyer protections in place.  Customer will also have the protections of the payment method they used in that case.  They also verify sellers (in theory) of high-profile items.
If the buyer is unfortunate enough to pay cash, then they are subject to the age old maxium:  caveat emptor.
In what possible world would EVGA be the bad guy for not supporting a product that they didn't sell and wasn't sold legally by a third party?  I know you like to argue Nick but this is getting into the real of the absurd now.

Man, why are people getting so worked up over this? This was little more than a public service announcement. Take it for what it is, and don’t buy from sketchy people if you’re concerned about buying a stolen card.

hitmano02
 
So you think a buyer is so dumb they go to pd to surrender their gpu which they paid for ?    As for the refund.    I'm pretty sure if you try to ask for refund without returning the stuff or the seller is just a random guy in a parking lot.   They will tell you to go pound sand.   How do you sue someone without knowing their real name or where they live lol?   And you really think buyers willing to go  through all this trouble for a gpu that they don't get to keep ?   And what the buyer is trying to achieve?  get a cookie from EVGA?     I don't know about you but any private face to face transaction will be in cash or something you can't chargeback on.   If you tell me you want to pay with cc i will tell you F off too.   
 
Police will likely keep the gpu for himself or gift it to family as well .   Not all cops are your friends .
 
Lot of replies here are so unrealistic .   We don't live in a perfect world .  
 
In this case . evga , thief win.  gamer lost.    

If the buyer chooses to keep stolen property then they are breaking the law.  Still, they may choose to take that risk but will not be getting the warranty that would come with a legally obtained product.  Their choice, their consequences.
 
Fact is, buying from unauthorized dealers or some guy out of the back of a truck is risky behavior.  Would love for someone to explain to me why it is not.
Even so, you have steps that you can take to try to recover your money.  Not following those steps ensures that, yes, the thief likely wins.  But the idea that EVGA "wins" by losing a shipment of stock that they *may* get reimbursed at the cost of the items is ridiculous.