mdb983

EVGATech_LeeM
If you are able to get access to the serial number from the seller, then you can confirm it on our Check Warranty page.

 
Late to this tread, but, there seems to be an issue with the warranty checker page, or i don't get what it's telling me. I entered the serial for a purchase made directly through EVGA, it was a step-up and registered in my name by EVGA before shipping. I can see this GPU along with my other registered products in my product page with a 5 year warranty. Yet the warranty page  simply states "We are unable to determine the warranty for the Serial Number. Please contact Customer Service for help.". How does this tell me if the card is stolen, already registered or new and able to be registered? 
 
Perhaps i'm missing something, but shouldn't the status be a little more definitive?

Can confirm there's a bug.  Your account looks OK.  I'll have our Programming look into it.

I just wanted to add hopefully nobody was hurt both physically or emotionally in this robbery.  I don't know how they went missing but I could only imagine how I would feel to realize the shipment was missing or worse have someone forcibly take them.

it suxs.  you didn't have a truck full of cards, you had a truck full of cards that needed to be stolen.  this is joe's new saying.

 It effectively means you can't buy a used evga unless the seller is willing to provide the serial number to you.
 
Since no one knows the models stolen other than some were 329 and some were 1959 in price.
 
This means  every card other than the kingpins could have been stolen.  So effectively you simply must watch any EVGA purchase other than directly from EVGA.
 
Here is why lets say the thief has a connection to Best Buy or newegg. He simply swaps the hot cards with Best Buy non hot cards or newegg non hot cards.
 
I have had multiple issues buying cards (3000 series cards)  from both newegg and from Best Buy with very strong indications of fraud on the part of some random clerk at those companies. So I am no longer able to buy any evga other than if I get a card from the queue .  How would you feel if you win a newegg shuffle and get sent an evga that can't be registered since it is marked stolen.
 
Well at least I have my name on the queue for the hybrid 3090.
 
You buy one from Best Buy go to register it and evga says you have a hot card. Not very good for you.
You buy one from Newegg and it breaks in 2 months you go to rma it and evga says you have a hot card. Good luck with the rma 

If a thief "has a connection" to legit retailers then they can do all manner of things.

Buying second hand without or without a serial number usually means you have no warranty. (With other brands)

EVGA is an anomaly in that they will actually cover a used card *if it wasn't stolen from them*.

Retailers should be using authorized distributors, to include mom and pop shops going through a legit distributor as well.

If mom and pop shops or legit retailers are skipping the authorized distributor, that is on them and anyone that purchases from them should easily get a refund.

What kind of connection could these rat’s have with the trusted partners?
If EVGA’s trusted partners move some of these cards then they have violated their agreement with EVGA and hopefully never sell another card from them. Obtaining stock through back channels is a violation.
  

mdb983

EVGATech_LeeM
If you are able to get access to the serial number from the seller, then you can confirm it on our Check Warranty page.

 
Late to this tread, but, there seems to be an issue with the warranty checker page, or i don't get what it's telling me. I entered the serial for a purchase made directly through EVGA, it was a step-up and registered in my name by EVGA before shipping. I can see this GPU along with my other registered products in my product page with a 5 year warranty. Yet the warranty page  simply states "We are unable to determine the warranty for the Serial Number. Please contact Customer Service for help.". How does this tell me if the card is stolen, already registered or new and able to be registered? 
 
Perhaps i'm missing something, but shouldn't the status be a little more definitive?

Looks like this was just a bug on the page with serial numbers on products received from Step-Up.  It should be resolved now, so please let me know if you still see this message.

yodap
What kind of connection could these rat’s have with the trusted partners?
If EVGA’s trusted partners move some of these cards then they have violated their agreement with EVGA and hopefully never sell another card from them. Obtaining stock through back channels is a violation.

It wouldn't make sense for authorized resellers to participate in this way.  Ignoring the remarkable and consequential legal and PR issues caused by getting caught selling stolen goods as a nationally or internationally known company, these companies also know that there's no warranty through us if they don't buy the cards directly through EVGA and/or our authorized distributors.  If there's no ship record from us to the company or to a distributor, there's no warranty.
 
Also, while it's true that the shipment stolen is worth a lot of money, it's still a small amount of money compared to the amount of business most of our authorized resellers do overall.  It's just not worth risking legal and financial consequences to partake in stolen goods to make just a little more money.  That alone should convince everyone that you don't need to worry about issues with our partners.

I still wonder and hope we hear more on this.  

- Was the trailer stolen as a whole?
 
- Was it a random act and only a few GPUs were taken or was it all the GPU pallets?
 
- Were there other merch that wasn't taken?
 
- Did this shipment just land?
 
- SUVs, sedans, etc. used?
 
- Was this at a secure location with security cams?
 
I just hope they have enough LEO resources for this investigation. 
 
I also wonder if the gov. is involved.