B0baganoosh
Nereus
mobb-1
I can’t believe I’m saying this but yeah, I’m done with evga for reliability. I’ll just get a founders edition for video cards and then water cool it. As far as motherboards… never again.
lol yeah, go get an ASUS board - good luck with that and their CS should you have any issues! Oh, and make sure you have fire insurance (I'm assuming you're aware of their latest Z690 recall; link).
It seems apparent that EVGA got sold a really bad batch of LED displays. So far they've had zero issues replacing boards under RMA when requested - the boards themselves function reliably either way. The only reason I'm doing an RMA is because I've upgraded and want to sell the old board. As far as I'm aware, this issue has thankfully not continued into the Z690 line. Not sure how you figure this issue relates to their GPUs though, but you do you. Good luck!
If you follow their link in post #151, you can see why they feel burned on EVGA's customer support. I think the lack of response on the failed POST LEDs is just icing on the cake for them, but that's an assumption on my part. From my perspective, it sounds like they got really poor support in their first phone call and the only mistake they made was discarding the board before pressing EVGA on the issue. That said, if they had proper support the first time, maybe they wouldn't have discarded the board. They also had to RMA their 3090 FTW3 about 3 times and end up swapping for an XC3 before they got one that worked right...so I get why they're frustrated at this point. I'm pretty sure if that was your most recent two experiences with any company, you'd feel the same way.
Thanks for that. 3 cards and 1 motherboard all died one after the other? Fair enough - I'd certainly be unhappy about that too.. although after that many issues in a row I'd also wonder if maybe something else was causing it, like the PSU or grounding or cables etc. No idea why someone would discard an otherwise fully functioning mobo because of a faulty LED post code display though.
The only reason I think EVGA didn't respond to the LED issue in general is because the mobos are still otherwise fully functional, and perhaps they didn't want to end up with thousands of RMAs where the user would not have cared otherwise. Whether that's a correct decision by EVGA is another question entirely, lol. Personally, I would've quietly acknowledged the issue on the forums but reiterated it did not otherwise impact board functionality, and advised RMA is available if the user so desired. I'd also be going back to wherever they sourced these LED displays and looking for compensation.
I've had 2 other boards with the same LED issue prior to this Z590 FTW, and had zero problems with EVGA processing an RMA on them, so not sure why that person had problems with EVGA CS... might be more to the story than what we are being told?...