WOW, I did not expect to get a response here so quicky. EVGA customer support sure is great!

Just to close the loop on this discussion: they just shipped my 3080Ti.  I got a 3060 from AntOnline as part of a bundle (monitor, cpu, psu, keyboard) and got in the 3080Ti queue on June 3rd at 8:12 am.  Step 2 triggered June 7th at 2:18 pm.  Just got tracking information (final step) on June 15th at 5 pm.  Amazing service from EVGA!

ddorfeld
I purchased an "Exclusive EVGA Bundle" from Antonline that included a GTX 1660 Super, Z15 Keyboard, and 650w Supernova G3. I'm hoping to step up and sure hope EVGA will allow the step up.

How did you get Ant to send you an itemized invoice?

I've now called Ant several times and emailed them as well. They keep sending the same invoice and according to EVGA's T&C you HAVE to have an itemized invoice with the price paid clearly marked for each item. Ant seems incapable of understanding this.

EVGATech_LeeM

Jdgate21
I thought it depended on if they got there card from one of the distributors then they would be okay. I have heard or at least seen a couple of computer shops that supposedly verified with EVGA that their cards were good for step up as while the card was purchased from them retail it came from the distributor who provides to the retail.  I would probably call antonline and evga.

^This.  If AntOnline purchases a card through one of our Authorized Distributors, we would not have a record of the sale between the Disty and their customer.  If you have a serial number, we can look up where the card was shipped, but it would be best to contact AntOnline to verify where they receive their cards from.  If it's directly from one of our Authorized Distributors, then the card would be eligible for Step-Up.

How and where do I have support verify that my card is from one of EVGA's Authorized Distributors?

Look for where to buy:

Www.EVGA.com/wheretobuy
 
or email them .

I see it was asked further up but I do not see an answer.
 
I also bought an Antonline bundle and want to do a stepup - how do I figure out the price for the GPU? 
 
Nevon

Nevon
I see it was asked further up but I do not see an answer.
 
I also bought an Antonline bundle and want to do a stepup - how do I figure out the price for the GPU? 
 
Nevon

Were you able to figure it out? Did AntOnline send you an itemized invoice? Or do they list MSRP for individual products somewhere on their website?

ciefu
Just to close the loop on this discussion: they just shipped my 3080Ti.  I got a 3060 from AntOnline as part of a bundle (monitor, cpu, psu, keyboard) and got in the 3080Ti queue on June 3rd at 8:12 am.  Step 2 triggered June 7th at 2:18 pm.  Just got tracking information (final step) on June 15th at 5 pm.  Amazing service from EVGA!

Did evga ask for an itemized receipt? I have a similar bundle and want to do the step up program too

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