Hi all, starting this thread due to some ambiguity in the process I discovered.
 
I have removed this detail owing to the summary later being the final one. I was going through the process when I posted this ;)

I summary;
 
I chose UPS Express Saver. I literally have no idea what to expect, I have spent all weekend researching this and half of today.
 
The only conclusion I can come to is that there are so many options, the custom agents will do what they want anyway, I thought I might have more chance with an independent courier not attached to the postal systems (they charge on delivery usually Deutsche post / RoyalMail and in effect DHL) which is odd considering the advice I was given.
 
Maybe what I do can help someone else, either not do what I did or follow what I did depending on the result.
 
The other forum entries are looking bleak :(
 
In the cases of FedEx / UPS and DHL, they all advised me to contact EVGA to check why they wouldn't produce the label for the return and have customers pay it, I phoned and asked the same, but they seemed to not be in a position to change the system.
 
Good luck everyone.
 
I don't know why their own shipping partner isn't contacted as they provide a service to EVGA, they will have an account with them. I would suggest EVGA contact them to ask for support in light of this as a service provider, tell them the situation, ask them what they can offer to help their customers. I have had to do these sorts of things with various E-commerce companies I have helped run or started for others. But maybe they already did all this?
 
Sad times, I hope EVGA can read the above and look how they can manage this problem to their logistics expert for whom they provide business to enable their business ...  
 
They don't have to struggle with this problem, neither do we.

Best of luck, chiming in here in hopes of getting some kind of statement from EVGA, as i'll be in the same boat before long.

Good Luck!
 
We all appreciate the massive work you are putting into this.

I spoke with an EVGA rep at customer services yesterday as well, just before I sent it.

We went over the options, I can assure you they were helpful. But clearly they are at the hands of customs, so there are no definitive answers. Everything is new and returns are a grey area if you ask me.

This ended up in my decision to declare it as valued and not take risks in loss or damage, I couldn’t afford to loose it.

It seems DDP was essential and I used key wording on the commercial invoice, after delving through various tax forms.

I opened the box and did these bits again!

If you research returns, in customs support on GOV website it is not exactly clear on Brexit rules, it focuses on the other way round eg businesses receiving from EU returns, it really doesn’t surprise me that consumers are not really considered, I would have to hope things become clearer soon.

I looked to understand VAT and Tax exemptions the other way round as an indication to how UK were treating Europe literally to get an idea of what the rules could be.

Whether my commercial invoice was even read or not is another matter, I have no idea.

I will detail some of the commercial invoice and the decision making processes I used in a final piece below.

All in all, the news that might reassure UK customers, IT WAS delivered today.

I do feel sorry for those having issue, I think there are many incorrect options to select, small nuances and anyone you speak to including me, probably doesn’t have the answer.

Great progress, the only hurdle now then is if you get stung with taxes when the card enters the UK.

Yep, I hope not, but still, I will let you all know.

Not sure when actual point of sale was, presume when they took money, in the case of brexit, I probably would have been ok with paying earlier ... but I just don’t think that would ever have been possible. The cards are so few and far between.

DataNode
(abbreviated)

If you research returns, in customs support on GOV website it is not exactly clear on Brexit rules, it focuses on the other way round eg businesses receiving from EU returns, it really doesn’t surprise me that consumers are not really considered, I would have to hope things become clearer soon.

I looked to understand VAT and Tax exemptions the other way round as an indication to how UK were treating Europe literally to get an idea of what the rules could be.

Whether my commercial invoice was even read or not is another matter, I have no idea.

I will detail some of the commercial invoice and the decision making processes I used in a final piece below.

All in all, the news that might reassure UK customers, IT WAS delivered today.

I do feel sorry for those having issue, I think there are many incorrect options to select, small nuances and anyone you speak to including me, probably doesn’t have the answer.

 
 
Thank you for sharing all those details with the forum members.
 
You bring up a good point ... that they seem to have forgotten the end consumer & warranty returns, with specific steps to that end.
 
Maybe you should share your experience with your representative in Parliament & ask that guidance be created for consumer's warranty returns.
 
Though it would probably not happen quickly, raising your concerns & experience to those with the power to get things done - can, Help make it happen
 
 

Disclaimer: this describes the process I used, as an example. There may be omissions or mistakes. Any actions resulting from copying this process are your responsibility. This is not the way or only way to do your step up. I advise you to seek advice from EVGA, customs officials and delivery companies where possible, follow their instructions first and foremost.

This example shouldn’t be used as reference against a future outcome and all responsibilities lie between you the customer and EVGA.

1. Choosing the courier
- I didn’t want to have the parcel to hand off to DeutschePost. I used the example of RoyalMail in the UK. If a mistake happens and or there are duties or tax to pay, payment is required to release delivery, I suspect this is the same for Germany. (This is based on intuition or best guess)
- I chose UPS, Express Saver

2. EVGA have requested that DDP is chosen and will help (Delivery Duties Paid)
- https://eu.evga.com/warranty/shipping/ (see special brexit notice)

3. I purchased delivery document packets around the start of C19 for returns to various other e-commerce facilities. I also followed purchased packaging instructions to the advice provided by EVGA (see the email and references provided in the step up procedure) Inside the outer packaging I placed the original box and card with all original protection. ( I kept it all ) this might seem obvious but it ensures it is a clear return at least. I believe this is also mandated in the return process.

4. Process on UPS
- selected express saver
- ship to company EVGA
- ship to name RMA Dept.
- address as advised by EVGA
- added phone number in 0049 format
- other address information, I put RMA and the number, this messed up the labels and the commercial invoice so I advise against this point. Label only printed RMA # which means it only has 5 characters for the label!! Eg leave this blank, there are plenty of other places the RMA will be shown.
— PARCEL
- weighed the package entered kg weight
- declared value was value of invoice amount (when I purchased it)
- add reference “RMA #[YOUR_RMA_NUMBER]
— INTERNATIONAL SHIPPING OPTIONS
- description of goods “EVGA Graphics Card - returning”
- reason for shipment “I am returning items”
- signature required
- do not reroute to collection point

Documents, click “get started” (this is the commercial invoice part)
—COMERCIAL INVOICE
- filled in again the same full value, origin is goods manufactured in (so for me China)
- put serial number eg “08G-CXX-XXX-13”
- line description this time was “EVGA Graphics card - returning to Manufacturer”
- units each
- next is important, go back and edit comercial invoice you can then see more options.

- added declaration:

“Item being returned, unaltered for authorised exchange with Manufacturer, originally purchased xx/xx/xxxx

RMA #[YOUR_RMA_NUMBER]”

- changed intercoms to DDP at this point too, these options were not there on first entry.

— next bit is all the packing.

Printed 6 copies of the commercial invoice, double checked it for mistakes. Signed/ dated them.

Added to the side of the box EVGA label for the step up.

Added three commercial invoices inside
Added three commercial invoices to documents enclosed pouch. Printed label for UPS and stuck that in another docs enclosed so all three labels were visible. Only half the commercial invoice was visible down to the item line in the docs enclosed for commercial invoice.

Good luck, this is what I think is correct, as above it’s your responsibility to declare your goods, I take no responsibility for failures, costs or damages incurred.

Cool GTX
Thank you for sharing all those details with the forum members.
 
You bring up a good point ... that they seem to have forgotten the end consumer & warranty returns, with specific steps to that end.
 
Maybe you should share your experience with your representative in Parliament & ask that guidance be created for consumer's warranty returns.
 
Though it would probably not happen quickly, raising your concerns & experience to those with the power to get things done - can, Help make it happen
 
 

Not a problem, I want to hear people succeed. It’s not the best of times right now, people turn to hobbies and other escapes. These items contribute to that help. It’s the least I can do.

I agree that it needs to be raised, I had a brief moment in time this week as I am off from work currently, the only thing that will stop me normally is time. Most of the detail is here or has been written to form a proper statement anyway.