2021/02/24 08:32:43
npthaiduong
Hello,
 
I recently did a fresh installation of Windows 10 for my system, and after I installed the latest driver for the NU Audio Pro, I can no longer change the color of the LED. For example, if I change the LED mode to Static, the color circle stays with white color and becomes "non-clickable". I did experience this issue before, but somehow, I got it fixed after reinstalling the Windows. I have tried these steps but still couldn't get the issue fixed:
 
- Reinstalling the drivers (1.0.3 version).
- Removing/disconnecting the card from PCI slot (remove and re-insert the SATA power cable as well). Reinstalling the card but still unable to change the LED color.
 
Has anyone else experienced the same issue?
2021/09/23 09:50:20
d3x74
Yes, I am encountering this issue too. The modal dialog to change the color is not popping up.
2021/09/24 22:14:55
BizSAR
I see that too. It used to work on this build, so I'm betting a Windows update did something.
I submitted a support ticket here. It might be a good idea to do the same.
 
2021/10/08 17:55:28
BizSAR
Same issue installing on a fresh .iso build of Win11 Pro, 22000.194. I've got a ticket in.
2021/10/10 15:58:02
d3x74
Is there a way to change this via a registry entry? 
 
Might be stuck with the current LED color for a while :)
2021/10/10 16:21:47
BizSAR
Maybe. Verified the same issue is occurring with the older 1.0.2 release version as well.
I'd suggest submitting a support ticket.
2021/10/10 16:46:00
d3x74
Done
2021/11/24 13:00:28
d3x74
P.S.
 
Since I am not sure when this issue will get resolved, you can change the LED colors in user.config xml file for your card located in your local app data folder.
 
Exit the app and it will load the RGB value from the file when you restart the app and go into the LED section
2023/02/09 20:05:58
KidDaGoat1
This issue still hasn't been addressed.  I just did a reinstall of windows 11 on my PC and this issue came up.  Contacting support resulted in a reinstalling of the card and the drivers.  The issue persists.  
2023/02/15 15:48:46
BizSAR
Same here. All I can get is white still.

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