Ranmacanada
Did they offer enough for insurance?  I sent my 1080Ti Hybrid to EVGA and it "only" cost me $85, using Canada Post.  The max I could insure the card for was $1000, which during this stupid time I did because I would need at least that much to replace it if it got lost.  It took 3 business days to get to EVGA, and my replacement should be on my doorstep tomorrow.  

 
Yes, my card was insured for the full value I paid on my receipt.  I chose UPS in hopes of a painless RMA experience since this seems to be who EVGA's RMA department are dealing with when sending the replacement cards.  They recommend UPS or Fedex in the e-mail instructions.  I didn't really want to take a chance with a card that is so expensive and also impossible to buy.  With all the issues with shipping these days, I really was just trying to reduce the chance of issues as much as I could.

UPS was the cheapest option that could insure the full value of my 3090 as well, for my RMA... 132 beaver pelts to ship it from Alberta to Brea.

I'm pretty sure the RMA card I got is borked as well.....

It's crashing nonstop in games with extended play sessions.  Can't get a stable game going at all.....

Extremely frustrated.  Going to call in on Monday.
 

Flyingj99
Figured I'd chime in and say I had to RMA my EVGA RTX 3090 FTW3 Ultra Gaming card.  I see people identifying different versions of this card, so I'll clarify that my card is made in China and has the "red lips".  I bought it at the end of November and I have never seen one in stock since...  I really hope I'm not in for multiple RMAs here because as a Canadian shipping to EVGA's RMA department in California is expensive...  That frustrates me a lot and I would be VERY upset to have to do that more than once if this is a known issue...
 
So far this is probably one of the better threads I have seen on this topic, though these threads seemed to be peppered around the Reddit and the EVGA forums.  I've already done a thousand and one DDU, multiple driver combos, settings, software uninstalls, all lead me nowhere.
 
I saw the dedicated "black screen" thread in the forums here but that was rather unproductive and appears to not be addressing this actual issue.  In fact even in this thread I see people chiming in with a variation which doesn't line up because they are having system shutdowns/restarts indicating more likely an OCP issue with their PSU.  The issue being described in this thread from my point of view is NOT that, so admittedly this is a confusing issue to get to the bottom of...  I have a new Corsair HX850 PSU set to single +12v rail operation mode with 3x dedicated PCI-E cables run to the card.  I also had the same issues on a Corsair RM750 with 2x cables, one daisy chained because that is all this PSU has.  I had the same exact issue with both PSUs, never a full system shutdown or restart though.
 
My symptoms pretty much match the initially described post:
-Running older/less demanding games randomly results in a black screen / no display output and the fans ramping to 100%.  Main games I have played that suffer from this are GTA V and Valheim. Valheim loves to max out ~75%-80% GPU usage I noticed.
-Or the game continues to run and the fans ramp to 100%, EVGA Precision X1 reports fan 3 100% and fan 1&2 0% on the main screen even though I can see all fans spinning, the monitoring tab shows fan 1&2 at ~51% and fan 3 at 98%, eventually the fans ramp down.  Temperatures before this happen are normal, then go super low (like down to 61 Celsius) since all the fans are at 100%
 
Most recently this actually happened for the first time while just browsing in Google Chrome.  I have not been able to get any video output from the card since after re-seating everything multiple times etc.  Card is dead (my RTX 2080 FE card is working perfectly when I swapped that in), though I don't have the much talked about red lights on the PCI-E connectors, so not sure.  When the crashes happen the system is still working (sound continues, windows shuts down normally with the shutdown button etc.).  I actually found that while the card wasn't able to output (including BIOS post screens, so not a windows issue), the system does load into Windows fine (I can see things like my GoXLR mini and Corsair keyboard lighting react to their software being loaded and changing LEDs, HDD activity light etc), but still has no display output.
 
I haven't been able to observe any voltages because I didn't read this thread while I was having recoverable issues...  I haven't overclocked this card at all and I literally played > 110 hours of Cyberpunk 2077, few hours of Shadow of the Tomb Raider, COD Cold war / warzone, with no issue, further emphasizing that these crashes happen with low or fluctuating GPU loads and not max load situations...  Really disappointing for any product, but especially one of the most expensive "gaming" GPUs ever.

Do your Valheim crashes happen inside in the crypt type areas or just generally? I can run around in the outside world for hours but as soon as I enter a crypt I know a crash is coming at some point.

 

B1gbeard


Do your Valheim crashes happen inside in the crypt type areas or just generally? I can run around in the outside world for hours but as soon as I enter a crypt I know a crash is coming at some point.

 
There was no pattern. I had this happen in the menu screen, while exploring, while walking around my base.  Also after playing for a while and  when just starting (ie: everything is cold).  Same thing goes for when I was having the same issue playing GTA V, no real pattern that I could see.
 
To be clear, we aren't talking about a typical driver crash here in this thread.  That is something I wouldn't be surprised to see in an early access  game like this.  This appears to be the hardware going into some kind of protect mode when the fans ramp to 100% and the display output stops.  This seems to be backed up by the eventual dead card some folks have reported here (including myself).  I haven't had any crashing with my RTX 2080 Ti, it has been 100% solid since I swapped it last week.
 
 

Flyingj99
 

B1gbeard


Do your Valheim crashes happen inside in the crypt type areas or just generally? I can run around in the outside world for hours but as soon as I enter a crypt I know a crash is coming at some point.

 
There was no pattern. I had this happen in the menu screen, while exploring, while walking around my base.  Also after playing for a while and  when just starting (ie: everything is cold).  Same thing goes for when I was having the same issue playing GTA V, no real pattern that I could see.
 
To be clear, we aren't talking about a typical driver crash here in this thread.  That is something I wouldn't be surprised to see in an early access  game like this.  This appears to be the hardware going into some kind of protect mode when the fans ramp to 100% and the display output stops.  This seems to be backed up by the eventual dead card some folks have reported here (including myself).  I haven't had any crashing with my RTX 2080 Ti, it has been 100% solid since I swapped it last week.
 
 

That is what is happening to my Gigabyte yes fans ramp to 100% and screen goes blank and only a power down clears it. Happens in older games primarily as reported here randomly but in Valheim it only happens in crypts. Exactly the same crash.

So, I was having a similar issue, back in December when I got my card. Under high usage gaming, the card was totally stable no issues whatsoever even with a heavy overclock. However, on the desktop under little to no-load, or in non-demanding games, I would get black screen crashes, sometimes the card would recover, and sometimes it would totally lock up the pc. I looked around and couldn't find a solution. The issue made no sense to me, the only reason I could think of is that there is something in the bios of the card or the driver for the card that causes the GPU to dip to unsustainable voltages when the card was downclocking for power savings under a light load. So, I changed the global power management mode in the Nvidia control panel from "Normal" to "Prefer maximum performance" and I haven't had a single black screen or crash since, and it's been almost three months now. It's not an ideal fix, as the GPU doesn't underclock under low load for power savings anymore, but it sure beats the hell out of the card dying all the time on me. 
 
I don't know if anyone else has suggested this for those of you who are still having black screen issues in light gaming, and I apologize if someone has, but I figured I would mention my experience in the hopes that it might help one of you until Nvidia or Evga issues a proper fix for the issues. 

m6monster
So, I was having a similar issue, back in December when I got my card. Under high usage gaming, the card was totally stable no issues whatsoever even with a heavy overclock. However, on the desktop under little to no-load, or in non-demanding games, I would get black screen crashes, sometimes the card would recover, and sometimes it would totally lock up the pc. I looked around and couldn't find a solution. The issue made no sense to me, the only reason I could think of is that there is something in the bios of the card or the driver for the card that causes the GPU to dip to unsustainable voltages when the card was downclocking for power savings under a light load. So, I changed the global power management mode in the Nvidia control panel from "Normal" to "Prefer maximum performance" and I haven't had a single black screen or crash since, and it's been almost three months now. It's not an ideal fix, as the GPU doesn't underclock under low load for power savings anymore, but it sure beats the hell out of the card dying all the time on me. 
 
I don't know if anyone else has suggested this for those of you who are still having black screen issues in light gaming, and I apologize if someone has, but I figured I would mention my experience in the hopes that it might help one of you until Nvidia or Evga issues a proper fix for the issues. 

Does this increase your idle temps substantially?

mricypaw1

m6monster
So, I was having a similar issue, back in December when I got my card. Under high usage gaming, the card was totally stable no issues whatsoever even with a heavy overclock. However, on the desktop under little to no-load, or in non-demanding games, I would get black screen crashes, sometimes the card would recover, and sometimes it would totally lock up the pc. I looked around and couldn't find a solution. The issue made no sense to me, the only reason I could think of is that there is something in the bios of the card or the driver for the card that causes the GPU to dip to unsustainable voltages when the card was downclocking for power savings under a light load. So, I changed the global power management mode in the Nvidia control panel from "Normal" to "Prefer maximum performance" and I haven't had a single black screen or crash since, and it's been almost three months now. It's not an ideal fix, as the GPU doesn't underclock under low load for power savings anymore, but it sure beats the hell out of the card dying all the time on me. 
 
I don't know if anyone else has suggested this for those of you who are still having black screen issues in light gaming, and I apologize if someone has, but I figured I would mention my experience in the hopes that it might help one of you until Nvidia or Evga issues a proper fix for the issues. 

Does this increase your idle temps substantially?

This feels like an issue where the voltage and clocks are unstable at lower levels of the frequency curve. Try manually tuning your curve down a little using afterburner or x1 and see what happens.

That said, if its happening at stock it might be an RMA.

Fyi. Just open a business account with ups or fedex. After a few ships, youll start getting the discount rate.