Welcome to the EVGA Forums
Sorry to see your having an issue with a part you bought
What region of the World are you in ? USA, EU ........
Did you check the email Spam filter - for the email you used to register for EVGA site ?
(check your Cap lock key ... all caps is shouting)
Support Tickethttps://www.evga.com/support/ticket/support.aspx (excerpt)
Welcome to the EVGA online service center.
Please include as much information about your inquiry as possible including system specifications in order to help with an accurate response. Please allow 1-2 business days for your ticket history to be updated. You will receive a response by email as well as an update to your ticket. If you should need a faster response, please contact our technical service at 1-888-881-3842 option 1.