My bad I meant pm

 Sep 17, 2020, 11:37 AM 

EVGA Step-Up RMA Request - Step 1 of 5

@dlux714, I am 30 minutes away and I did the same thing.

Interesting news for all of you - don't know if this has been mentioned. I had phone contact with the EVGA customer Service this morning. And there actually i not a queue for the step up program. Instead a random number generator picks the next customer for step-up. So this is definitely NOT a first come - first serve program.

crossbone
Interesting news for all of you - don't know if this has been mentioned. I had phone contact with the EVGA customer Service this morning. And there actually i not a queue for the step up program. Instead a random number generator picks the next customer for step-up. So this is definitely NOT a first come - first serve program.

I think you heard wrong.  The Step-Up ID is randomly generated, but the queue itself is still first come first serve.  Pretty obvious if you look at the list of all those going into Step 2 have been in order.  

rain2_usa

crossbone
Interesting news for all of you - don't know if this has been mentioned. I had phone contact with the EVGA customer Service this morning. And there actually i not a queue for the step up program. Instead a random number generator picks the next customer for step-up. So this is definitely NOT a first come - first serve program.

I think you heard wrong.  The Step-Up ID is randomly generated, but the queue itself is still first come first serve.  Pretty obvious if you look at the list of all those going into Step 2 have been in order.  

Yup, just look at the OP. Only first ones have moved on.

Well, then EVGA really should look after their customer service employees. Misinformation like this should not be spread...

crossbone
Well, then EVGA really should look after their customer service employees. Misinformation like this should not be spread...

This is the first that I've heard of this lol. You may have been told that, but I've talked to customer service as well and been told its first come first serve.

Step 1 - 9/23/2020 2:10:22 PM EST

Step 1 10/02/2020 10:00AM EST