So I am back once again, this time after receiving their email they said that they " cant cover the shipping costs" and instead they offer me to pay for it in change of a "RTX 2080 and a free mouse"
Alright so to summarize, I bought a top tier GPU which got broken in less than 3 years, paid the first RMA to get a fan sensor fixed of a
FULLY working GPU in terms of software, never received information about my GPU until I got it back (not a single email tracking number anything...). That supposedly working RMA took a full month to get here (not 5 -7 days, and when it finally arrived it turned out to be a bad GPU in worse conditions that the one I sent, at this point I've spent for a GPU around
$1000 (
$900 original price +
$120 for shipping fees), now you are telling me to pay another
$120 dollars (
$1240 in total) so that I get clear
DOWGRADE RMA plus a "Free mouse" are you actually kidding me?.
reasons why it is a clear dowgrade?:
Less CUDA Cores in the first place which is actually the stuff I use at work. around
30-40% ish percent less.
Less Vram (3GB in total LOOOL)
Less memory Buss
Less Mem Bandwith
not to mention the benchmarks in productions/gaming on both of this cards lol
yes I know its another architechture but I am actually loosing more than winning, only to have " RTX"
Clearly for production/gaming this is going to affect me, and not only you are NOT covering the shipping fees that
YOUR mistakes cause, but also you are telling me to pay for a direct Downgrade and I am 100% sure it will be a refurbished one, all of that for
$ 1250 in total? like HELLLOOOOWW?
Of course I won't accept an RTX2080 as RMA cuz at this point I feel I make better testing on the GPU's that the ones they do at RMA department. Also the first GPU I sent only had a faulty Fan Sensor which could easily be fixed by changing it. It worked Perfectly on Video Stuff, It did not artifacted or had bad temperatures or bad performance...
you know if you want me to pay another
$120 dollars in shipping fees (
$250 in total) which again is half the price of another decent GPU (2070 probably), I would expect at least some RMA that in fact
REPRESENTS those costs, since it is not my fault that you guys don't test GPU's the way they should be, it is not my fault that you guys manufacture a $900 GPU so bad that it starts failing in 2 years... etc.. Sorry but if you don't offer some good solution/RMA (not to mention all of the bad practices you have done in this entire process) then you should pay the costs of sending this back to you until I get a proper working GPU. Again it's not my fault that your employees can't even do their job, for real...
Lastly it also means that now I would also have to wait another month or 2 to get a GPU. so in general I would pay
$1250 in costs (which is the price of a top tier GPU), to get a downgrade, get a "free mouse" which I actually don't need and also I'd have to look for something to do so that I survive this 2 months without working
. Great Job EVGA, at the beggining I was patient because I believe that mistakes can happen and still believed that you had the best customer support, but that clearly is not the case!.