I bought an EVGA Nu Audio card several months ago. I had an install error saying it was not installed correctly and to restart and re-install. I did so and it kept giving me the same error and same message to reinstall. I did reinstall several times. Uninstalled the drivers and app and restarted and reinstalled drivers same error. Uninstalled everything took out card, rebooted, shut down installed card in different slot and tried installing/reinstalling the drivers several more times with the same error every single time. Every time I boot up my system I get the same error message that the drivers are no installed correctly and to reinstall.
The card works fine the whole time. I have an optical cable to my Sony AV Receiver STR-DN1080 and a set of KEF Q series 5.1 speakers, it works fine. It absolutely sounds so much better than the realtek onboard audio on my ASUS Prime Z390-A motherboard. But I still get this error message every time I start my system.
I thought the last driver release would fix the issue but nope same thing, tried it all again reinstalling over and over, taking the card out, switching slots, reinstalling, rebooting nothing changed the error message.
Again the card "seems" to work fine but I still get this error message.
Obviously I should have done a lot more research before I bought this. Funny thing is, I actually took several months trying to decide whether or not try an dedicated sound card or not. I always had one back in the 90's but on board sound took over on premium motherboards and I didn't use one for a long time. I read a lot about this sound card before deciding to buy it over a soundblaster card, because I always used soundblaster in the past but I thought this would be better. I never searched for problems with the card though. The main thing I was trying to decide was whether I needed a dedicated sound card, whether it would provide any tangible benefits over onboard audio. It most definitely sounds better than onboard but there is still issues. Maybe I should have gone with a Soundblaster.
Are people having the same problem with the Nu Audio Pro cards? I wanted that model but I live in canada and the price of that when I bought mine was just outrageous. I paid over $300 for the original Nu Audio card.
I sure wish EVGA would get their act together and put out drivers and apps that work.
My system specs;
ASUS Prime Z390-A
32GB Corsair 3200 DDR4
Gigabyte RTX 2070 Super Gaming OC 3X White
Corsair Obsidian 800D Full Tower Case
Corsair AX1200w PSU
Deepcool Assassin III Cpu Cooler
9 Noctua 120&140mm Case Fans
Scythe Kaze Q-12 Fan Controller
2 x Corsair MPO510 960GB M.2 SSD, 2 x WD Blue SSD 1TB, 2 x 3TB Seagate Barracuda XT HHD - All RAID0
Samsung c49RG90 Super Ultrawide Monitor
Sony Multi Channel AV Receiver STR-DN1080
5.1 KEF Q Series Speakers
Corsair M65 Elite Gaming Mouse
Aorus K9 Optical Gaming Keyboard
I've been a PC Gaming Enthusiast for almost 30 years. I'm fairly competent building and maintaining my computers, this sound card shouldn't be any issue for me. However it has been an issue since day one, it's been a little more than 6 months since I bought. I would have expected the problem to be worked out by now.
I am very disappointed it is still a problem. I want to love this sound card because it does sound good but this problem has been going on too long. I read some reviews on amazon about people having the same problem and not even giving the card a chance just returning it or RMA'ing it because of the same error message I get. The sound worked for me so I was willing to over look this error message but it should have been fixed by now. Maybe I should start a support ticket and RMA process.
One thing I forgot to mention is that I have also reinstalled Windows twice since first installing the sound card. That was the main reason I didn't think much of the error message in the beginning. I was overdue for a fresh install of Windows but after I did that there was no change.
I'm running fully activated legit windows 10 pro. All drivers and windows are up to date.
Also I tried installing and reinstalling under safe mode with no change.