I just wanted to take time to update this - I found out late yesterday I could still return the product to the reseller, something to do with extended returns during this health crisis. EVGA support did email me recently saying they could investigate further why my card keeps revving up over and over but also added that could take awhile and possibly result would be the same: either try X1 constant fan on (which I did again recently with unsatisfactory results) or live with it. I am going to return it and move on to something else once video card prices come back to earth.
Thankfully other than performance not being the same my 980 card works great, silent until the card is being taxed by games so I can stick with that for now. I bought the 2060 super card for better performance and belief it would be silent until a certain temp is hit like the 980. To me the fans constantly spinning up loudly and then stopping when just browsing the web or looking at photos and the temps are 34-41c range makes no sense. I could live with once in a blue moon even but just the other night it sounded like I was turning on a small handheld vacuum from anywhere 2-5 seconds to 10-30 seconds before turning off, then it repeated over and over. The whole time gpu-z never showed a temp spike above 41c. I was hoping eVGA would either come out with firmware fix or if no firmware fix possibly work with me to find a product in their line that would work as I thought the 2060 super was supposed to in regards to fan operation and noise levels but so far nothing but an offer to look further into this and I'm closing in on 3 months with this issue.
To all the nice people in this forum who took time to offer advice and tips, thanks again and I hope everyone is staying safe and healthy during these times.