EVGATech_LeeM
I understand, and appreciate a video of the problem.
See: youtube.com/watch?v=gyqMfOwTWEU
Video file in original quality: drive.google.com/file/d/1i4DclrdEcPi5e_k4HRgrdDur_Rr58Dcc/view
I hope this will be completely clear to your developers, I also gave comments with time codes.
EVGATech_LeeM
... Our Audio team requested the information regarding the programs you're using, so that they can make sure they're also testing using the same programs ...
At 1:08 and 2:58 it’s clear that no software is needed for testing and recreating the situation since there is no sound in the Windows OS itself!
PS The forum did not allow me to insert a full link to YouTube.
PSS sorry for strobe its blur reduction.