2020/01/11 14:32:18
Randallel
I just wanted to come here and vent about my experiences with EVGA GPUs. I've own multiple EVGA products, which several of them had issues. Had a 1070 SC, which I had to send in for them to apply thermal pads. I've also had a 1080 FTW2, which had terrible thermal performance (would spike to 83C on stock clocks before down-clocking). Then my top of the line 1080 Ti FTW3 had subpar thermal performance, because it's only a 2 slot card. I later then Step Up to a 2080 Ti XC Black Edition. I was scared that history was going to repeat itself again, because I heard that the new RTX cards were prone to artifact. No issues, until 9 months later when my fan controller decided to malfunction, making my Fan 2 spin at 100%. The RMA was taking longer than expected. They told me that they were backlogged. I just received my RMA today, artifacting right out of the box. Is this a joke? What happened to their "extensive in house testing". How in the world did this card pass QC. I'd rather have my other card that at least worked. I heard that it takes several RMA's with EVGA to get a working card. I'm losing faith in EVGA products. The only reason why I stayed is because of the customer service, but I'd rather not have to talk to customer service at all.
 
Shout out to Justin at EVGA for dealing with me today.
 
Update: I just received my replacement from EVGA, after they were generous enough to give me an Advanced RMA. Card is working as intended, and I'm very pleased that EVGA made things right. 10/10 Customer service. Let's just hope this card last until my next one.
2020/01/11 14:36:14
Cool GTX
Your post was "grabbed by the Spam filter"  I approved it
2020/01/11 14:37:26
Randallel
Cool GTX
Your post was "grabbed by the Spam filter"  I approved it


Thanks. I thought a mod deleted it, was about to get triggered.
2020/01/11 15:36:27
GTXJackBauer
How were your GPU temps overall throughout your different GPU experiences on load?
2020/01/11 16:03:30
Randallel
GTXJackBauer
How were your GPU temps overall throughout your different GPU experiences on load?


Pretty average, most GPUs would hover around 74C.
2020/01/11 16:55:24
Cool GTX
Randallel
Cool GTX
Your post was "grabbed by the Spam filter"  I approved it


Thanks. I thought a mod deleted it, was about to get triggered.


Mod Only delete Post that are In Major Violation of the EVGA Forums Terms .... Usually we Modify the Post to address an issue like language of other Violation
 
The New Spam filter is still being tuned & has blocked more that a few legitimate Posts ... best to just reach out to Any Mod that is online if you have issues that need assistance .. We .. Mods like to Help
 
 
In regards to the GPU issue:
 
I can understand being frustrated ..
 
Have you confirmed the issue with a second video cable or cable type & a different Monitor ?
 
Have you tried to run DDU and reinstall Older Nvidia driver ?
 
Ideally you'd have access to a second working PC & could test the card in it
 
Try the steps in this thread: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc
 
You Need to reach out to EVGA CS for assistance on a Replacement if the Card refuses to work
 
 
2020/01/11 18:09:41
Randallel
It's definitely not my PC. The RMA was for a faulty fan. The replacement is in worse shape than the RMA, nice one EVGA. It started artifcating as soon as I started my PC. I tried to factory reset Windows, used different PCIe slots, different display ports and cables. I'm not even sure what's the point in RMA'ing anymore if all I'm going to receive is a refurb that probably came from a previous RMA. Explains why these refurbs are artifacting so frequently. Literally just a cycle of a mess.
2020/01/11 18:10:48
GTXJackBauer
Randallel
GTXJackBauer
How were your GPU temps overall throughout your different GPU experiences on load?


Pretty average, most GPUs would hover around 74C.




The reason why I asked is because the GPUs that were most likely hovering around 74c were less in TDP than say the subpar 1080 Ti FTW3 and your current 2080 Ti.  The high end GPUs needs more cooler air than your previous GPUs, including the 1080 Ti.  When the GPU starts throwing speed because of temps, I would focus on thermals as crashing, artifacts, fans ramping up to 100% can be signs of high thermals.  

Did you have a thermal graph to see where the temps were overtime?  I would suspect even if it went past 83c, you'd still lose that data on a crash/lockup, etc.
2020/01/11 18:18:22
Randallel
The fan that was ramping up to 100% was due to a fan controller, EVGA verified that. My case has great airflow, I can take a picture of it here in a bit. I have Noctua case fans that are populating every slot for a total of 6 case fans. I have a NH-D15s cooling my 9900K that has been delidded w/ liquid metal. It's not my PC. And my problems has persisted throughout multiple builds/cases. This isn't an isolated incident.
 
PC Airflow - https://imgur.com/a/BUF41Hi
2020/01/11 21:59:11
EVGATech_MattM
I am sorry to hear this and I see that you called after an e-mail and we have setup an RMA to resolve this. I have also responded to your e-mail and I have passed this to Justin for your shutout. I apologize for any inconvenience.
12

Use My Existing Forum Account

Use My Social Media Account