rjohnson11
Please contact EVGA technical support
I followed your advice and got the following reply:
Thank you for contacting EVGA Support.
The NU-Audio Pro upgrade Program is only available to residents of the contiguous United States, Hawaii, Alaska, Puerto Rico, and Canada.
So, for us non-US/North American residents who purchased this product (even if bought directly from your webshop) you offer no upgrade program. Quite disappointing that you differentiate between customers from different countries when you make and deliver products to the whole world. I, for one, will consider this before I buy another EVGA product as I've always assumed your step-up programs were available to all your customers - not just a selected few.