2019/09/17 20:46:29
jkraebel
I recently switched to this card from the SoundBlaster AE9 which out other issues but did not experience the current issue I am seeing with the Nu Audio Card. When playing Videos in Firefox (YouTube, ESPN, Netflix, etc..) I experience frequent video stuttering coupled with audio drop outs. Everything else was fine however this evening I am seeing frequent audio drops when playing Apple Music in Itunes and also playing local files using the Groove music player. I am currently uploading a bunch of music to the icloud so it may be resource driven as I recall seeing an issue previously in other apps when I was doing something in Firefox.
 
I have an open ticket with support but response times are not very timely and this issue is becoming quite annoying. Hoping someone here has some ideas on what might be happening.
 
I am using latest driver released 8/14/19 and card is installed to a PCIE x1 slot.
 
I am trying to attach the DxDiag.txt file but will not let me and only allows images so I renamed the .txt file to .jpg.
 
 
2019/09/18 05:59:10
ty_ger07
Can you tell us about your CPU and motherboard? How high is the CPU utilization % when the stutters occur?
2019/09/18 17:09:28
jkraebel
AMD Ryzen 7 3700X
Asus ROG Strix X570-E Gaming with Bios 1201
MSI Radeon RX 5700 XT PCIe 4 x16
2x Corsair 16GB DDR3200 (CMT32GX4M2C3200C16)
2x Sabrent 1TB Rocket NVMe 4.0 Gen4 PCIe M.2 Internal SSD
Corsair HX850i
 
No increase in CPU or Memory utilization when stuttering occurs and holds steady at 5-8%.
2019/09/18 18:49:49
viki80
Try using òlder asmedia driver. See nu audio driver 02.04 thread.
2019/09/18 20:17:20
jkraebel
I checked both the 2.04 and 2.07 driver threads and didn't see any mention of this. I did see it somewhere else where it mentioned going into device manager, selecting the asmedia and choosing update driver. Then choose automatic but it said I had the latest driver and didn't give me an option to install a different driver. I also don't seem to have all of the options that some users do (See attached).
 
Should I just install the 2.04 driver instead of 2.07?

Attached Image(s)

2019/09/18 21:22:23
Hoggle
You might want to go into the NU Audio software and go to setup. Next use the arrows on the side to go to advanced. On that screen you will see "preferred ASIO buffer size" by increasing the buffer size you might get less audio drop outs.
2019/09/19 01:42:46
viki80
2.04 will not work with ryzen 3000 cpu
2.07 fix the problem and it is working fine with my 3900x + gigabyte x570
2019/09/19 19:00:04
jkraebel
I tried increasing the ASIO buffer size but did not help unfortunately.
 
I have been in contact with EVGA support as well and they are wanting to RMA the card but it doesn't seem like it would be a hardware issue. Seems driver/software related but who knows.
 
Should I try a different x1 slot or maybe even put it in a x16 slot?
2019/09/19 19:20:36
viki80
The best u can do is reinstall win10 newest version and install driver 2.07. That fix my nu problem. I am using win10 with the latest august patch.
2019/09/19 19:45:21
jkraebel
Were you experiencing similar issues and are you referring to version 1903 of Win 10?
 
Thanks

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