I almost would bet on it , had the same years ago where sata3 was new on desktop mainboard , used the wrong cable with similar effect
If my reseller had played along i would have send it back but because I have it 4 weeks already they only offered me to send it back to EVGA to check if something is Broken ....... i tried to tell them there is nothing Brocken .... just a 2017 Notebook with no sata3 Support
By the way i got in contact with EVGA Support it’s the same here , they don’t try to fix this only standard replays
„We can only guarantee for the installed components“ ..... this made me laugh out laud .... even the installed hdd is Sata 2 only ,
„Beta Bios works with some SSDs, but we can not guarantee for all SSDs“ ...... then why don’t they tell which ssd are working ?
I wish i would know someone with the necessary knowledge and tools who could Test the ssd cable .. i would pay for it