I submitted my request for thermal pads (only VRM then) on October 24th. That was just after the page for the thermal mod went live. Today, it has been two weeks, and jack has happened. I feel my card is worth keeping (no coil whine, silent fan, Samsung RAM) and do not wish to take any chance at diminishing its lifespan by frequently running GPU-intensive games, only to have it break down in a few months or more.
I fail to see why I should buy thermal pads out of my own pocket while I wait another three weeks for the thermal mod kit to arrive - all just because a renowned GPU manufacturer felt the need to save a few cents on every 500$+ premium product by leaving out essential cooling features, let alone neglect basic Quality Assurance standards.
What I've seen in these two weeks is nothing short of embarrassing and I do wholeheartedly regret not choosing my usual go-to company and giving EVGA a chance. While an effort has been made by hastily offering band-aid optional DIY mods and BIOS updates that effectively worsen product characteristics, the crucial kits still haven't been dispatched for most of the world. Many customers feel trapped with an inferior, possibly already damaged product as they usually cannot receive a full refund. This, along with the patience they have to show, is nothing short of annoying.
The additional VRAM issues were brought up long before EVGA deemed it necessary to include them in the kits - it is unknown if those regular reports were even being investigated on a larger scale. What's more, the wording of EVGA statements has made clear they have no intention to fully admit to their shortcomings (both VRM
and VRAM cooling - no, proper cooling is definitely NOT optional unless you are a Chinese no-name OEM board manufacturer), but it also reflects poorly on what I thought were their business ethics.
I do hope that EVGA will recognize that the only way to regain at least some of customers' trust will be by granting a free extended warranty to all models affected and/or an RMA of those cards against
new revised cards, even after the 30 day grace period has expired. Still, that will probably be too little to win over some of the other customers lost during this debacle.
A Customer