Well I received my RMA, and have been using it for about a week now - this problem is solved, so it did seem like a hardware issue. The new RMA card runs Unigine Heaven (with extreme tessellation) just fine, no crashing. Same with Valley. I've played several hours of Skyrim now with no crashing, whereas the old card would crash before 5 minutes of gameplay.
So I am happy about EVGA's RMA policy, and that I received a new card that seems to run much more stable than the original card.
If anyone else is experiencing display crashes on GTX 970 that persist across soft reset, and must be hard reset (re-powered) to get the displays working again, I'd suggest an RMA. EVGA tech representatives seemed like they might know about this issue with some of the cards, and were not hesitant to RMA the card.
There is still two unrelated issues with this graphics card, that I thought might be fixed with the new card, but persist.
1) Occasionally, I still get a flash of an artifact across the screen, when just on the desktop/normal web browsing. The flash is very brief, and the pattern is kinda like a checkerboard pattern of white/pink that flashs over the displayed image. I've read reports of this same pattern on other people's GTX 970 and also other older nvidia cards, so I'm not sure if this is a driver issue, or a random hardware issue. It's not a big deal though, and doesn't negatively affect anything really. Oddly, the most discussion I've seen about this particular problem is on Hearthstone forums (I don't play it, just found it via google search):
2) Using the DVI-I (with VGA adapter) out, the graphics card puts out noticable RF interference when the graphics card is under heavy use (gameplay). My main monitor is HDMI, and secondary monitor is the analog signal. When I start playing a game, the second monitor starts getting the horizontal waves/ripples going up and down the screen indicative of RF interference in the signal. I need to try a new VGA cable here to see if maybe the cable just isn't shielding well (could very well just be a cable issue here with bad shielding). I guess it could also be the power supply (also an EVGA product) producing the RF interference, as it would be doing its stuff when the graphics card is working more. Not really faulting the card here, as RF interference is something to deal with when using analog signal, but alas my current setup requires analog signal for a secondary monitor.