Since the last windows update i'm getting a ton of disconnects
 
IMO there could be something related to windows replacing drivers and it could also be related to the AMD platform im running (i have an Amd R9 5900HX gaming laptop) which is (was) known to have various usb problems
So, as i said, i'm getting a lot of disconnects again (it was fine for quite a number of month) after the latest Windows updates and especially after waking the laptop up.( I usually dont shutdown the laptop, i just lock the screen and it eventually gets into the retarded S0 sleep mode waking whenever it feels like it - no S3 sleep mode on this laptop)
 
Anyway, i just updated to the latest unleash/firmware and will see how it goes.

Manu.P
Since the last windows update i'm getting a ton of disconnects
 
IMO there could be something related to windows replacing drivers and it could also be related to the AMD platform im running (i have an Amd R9 5900HX gaming laptop) which is (was) known to have various usb problems
So, as i said, i'm getting a lot of disconnects again (it was fine for quite a number of month) after the latest Windows updates and especially after waking the laptop up.( I usually dont shutdown the laptop, i just lock the screen and it eventually gets into the retarded S0 sleep mode waking whenever it feels like it - no S3 sleep mode on this laptop)
 
Anyway, i just updated to the latest unleash/firmware and will see how it goes.

Please keep us informed. 

rjohnson11

Manu.P
Since the last windows update i'm getting a ton of disconnects
 
IMO there could be something related to windows replacing drivers and it could also be related to the AMD platform im running (i have an Amd R9 5900HX gaming laptop) which is (was) known to have various usb problems
So, as i said, i'm getting a lot of disconnects again (it was fine for quite a number of month) after the latest Windows updates and especially after waking the laptop up.( I usually dont shutdown the laptop, i just lock the screen and it eventually gets into the retarded S0 sleep mode waking whenever it feels like it - no S3 sleep mode on this laptop)
 
Anyway, i just updated to the latest unleash/firmware and will see how it goes.

Please keep us informed. 

Well, updating to latest unleash/firmware didnt help.
 
But i did remember that last time i got it fixed, i messed with USB power management settings so i rechecked and the setting was on.
So i sort of solved the disconnects issue (again) by unchecking the "Allow the computer to turn off this device to save power" on all USB root hubs and host controllers in device manager.
 
This solution might be particular to my hardware tho (Asus G733QS gaming laptop with Ryzen 9 5900HX and obviously an AMD chipset motherboard)
 
 
 
 

It seems that the mouse has the same behavior as the Z20 keyboard.
Could the problem be the Unleash RGB software?
I'm also on the x570 chipset and an amd 5900x, and if it's still said that there are some problems recognized by the manufacturers regarding this chipset, why then do other keyboards and mice from other manufacturers NEVER DISCONNECT? it's just the same PC, right? and when I say that, I tested various keyboards with 1-2 USB hubs, and with lighting, macro keys, multimedia to simulate its consumption as accurately as possible.

Still having major USB disconnection issues with the X15, In fact the software/firmware updates may have made it even worse.

Can you try without software to use it in the same conditions when he crush ?
EVGA, why dont let users to downgrade firmware on keboard/mouse ?

While still using my motherboard's USB ports, The disconnection issue seems to have stopped at the same time I installed an old USB3 PCIE card.
Also I had started to notice a pattern with the disconnections, It happened way more often whenever I lifted the mouse off the pad.

---
Edit: The disconnection issue has returned and still occurs on the USB pcie card.

I have the same problem, firmware 1.49 and the problem is still not solved

I am having a similar issue.
Firmware V1.49
up to date unleash.

win11 - 21H2

It has been randomly pausing while I move. not in games so much that I have noticed. but absolutely on the desktop, browsing. and seems to be related to multiple monitors.. i can make it stutter and or disconnect while moving from monitor to monitor (screen to screen)
poling rate is set to 1000hz
both USB 2 and 3.. but we know this doesn't matter.

My X17 on the other hand 0 issues. 8000hz "report rate"
It seems to be since a Windows update last month which is why I updated the firmware and the unleash.. but that's made it worse actually.

as my PC is in an awkward spot i have to restart it to get it working again.. then could be a day or 2 and nothing but then it starts up again.

i9 12900k
MSI Edge Z690
6gb Kingston FURY RGB RAM (DDR4)
MSI SUPRIM x 3080ti
all up todate.

worse than that sometimes the same thing happens with mine, I heard that the problem could be related to the USB, it is not compatible with 3.0, only with 2.0, how do I do it then? I have an Rampage Encore, I don't have any USB 2.0

and from what I've seen it's an old problem and even after years and several complaints they haven't resolved it, I'm thinking of returning it and asking for the money back